Katherine Rutter
Lovely room with a very comfortable bed and spacious bathroom. My daughter loved the pool area and I particularly liked the fact that one pool was heated. The pool bar was very convenient for quick snacks. The easy access to the beach and local shops was also good. The reason for not giving five stars was the buffet food. It was lovely at breakfast but fairly medium quality at dinner. Depends what you like, I suppose. On the plus side, we never had to wait for a table in the restaurant and the service was friendly.
Jeroen
We had a great stay here! The entire hotel area was designed very nicely. We mostly used the active pool and children pool. There was often something happening there, and the children pool was perfect for letting our kid play by himself.
All the people working in the hotel are very friendly and really hard working!!
Buffet food was very nice, and we also went to palo santo Mexican, which was good too!
Location is very good
Only the room was a bit worse condition than the photos (probably because renovation is some time ago) and wasn’t entirely clean when we arrived. But that didn’t affect the holiday itself of course
The beach is also a few meters walking, but the pool area was so nice that we didn’t use it much.
We have not used any of the restaurants or bars outside the hotel because they honestly didn’t seem so tempting, and the hotel has everything we needed.
Thanks for everything, especially all the hard working people in the bars, restaurants, animation team etc.
(Also, the wrist band being your key, is very handy! No need to have anything with you to the pool basically)
Sharon Nicholls
Second visit to this hotel and didn’t disappoint. We found the range of food good and hot. We paid extra to stay in deluxe room like before which gives you a better seating area for dining but having said that we wouldn’t be put off by the main dining area. We was always greeted by a warm welcome by Blondie in the dining area, all cleaning staff always greeted you with a warm smile and “ola”
Michael Nolan
A great resort. A true one-stop-shop for those with mobility issues. Everything is within reach. Staff are efficient and friendly. We particularly appreciated Gemma's smiling welcome to our meals and Sandra's professional touch in Tindaya.
We would have no hesitation in recommending this place to our friends but we won't. We want it to ourselves!
Peter
The two weeks we’ve spent at the hotel have been amazing, the staff are all friendly and happy. We had frequent visits to the Rodizio Brazilian grill buffet which was the best part of the stay for sure. We went as much as we could during our stay as we had unlimited reservations with premium stay.
The manager of the restaurant, Simone, was friendly on every greeting we had with him and went out of his way to make each visit making us rebook for another one. The other staff in there were always on top of clearing drinks, getting new ones and making sure we had food coming till we wanted dessert.
Simone really made a good impression with us that will make this hotel and holiday a great memory to look back on.
The rest of our stay was amazing, the room was clean and tidy and was always reset whenever we asked, we were able to get towels late in evening as extras for when we used the rooms whirlpool. Any small issues we found were instantly sorted and didn’t at all impact our stay but made it even better making us feel comfortable and safe. The pools and service at the bars and buffet restaurant were amazing.
The breakfast buffet was the best part of food after the Brazilian restaurant there was lots of choice and food made to order to your liking.
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