Andrew Marjoram
Exceptionally clean room. The rooms had everything I needed. I didn't notice the fridge until I left though. The easy to pull out drying rails on the balcony were a nice thought too.
The rooms were cleaned to a very high standard every day and tea & coffee topped up. The nice touch of two free bottles of water were appreciated. There was also cold water available from dispensers around the hotel.
All the staff I came across were so friendly & efficient.
I was all-inclusive and the food was amazing with a very wide choice with daily changes to the menus. I saw a lot of negative reviews about food not being hot enough, which is just not true. And anyway, I saw at least one easily accessible microwave to heat to required liking if necessary.
The facilities were superb. I used the indoor pool every day. There was always available sun beds and outside pools were lovely.
I would thoroughly recommend this hotel and hope to come back again one day.
Barbara Dempsey
If Carlsberg did hotels . . .
Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!)
The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves.
We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week).
Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly.
We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it!
An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.
Kamil Malowany
Two-Star Review for Alua Hotel
I’m giving the Alua Hotel two stars, and that’s being generous. One star is for the decent location, which was convenient. The second star is for the pools, which were a highlight, though the surrounding areas were dirty, with visible ant nests between the small pool and the restaurant.
However, the overall experience was appalling. The rooms were filthy—despite daily housekeeping and tips, the floors weren’t mopped once in a week, and dust coated the TV, under beds, ventilation grilles, and every lamp. Maintenance was a nightmare: the main door was sagging, scraping, and required shoulder force to open. In the bathroom, a loose cable box hung dangerously under the sink. The balcony doors had broken locks, leaving them impossible to secure, which felt unsafe.
The lack of basic cleanliness and functional upkeep made this stay deeply disappointing. The hotel needs serious improvements to meet even basic standards. Would not recommend until these issues are fixed.
Marilyn Seremak
I am very disappointed in the service that we received from this hotel. We booked for sea view and what we got was the view of the pool. From we entered the reception area you could see how poor the customer service was. I had to stand and wait for nearly 45 minutes before I was seen. After seeing that the room was pool view and not sea view we went to the reception and asked why they gave us pool view and we were met with blockage and what we were told was that the hotel was fully booked what that have to do with us I dont know. How dissatisfying this is. We spent so much money to have a good week and this was what had happened, how disappointing. The receptionist/Manager has made our stay regrettable.
Claire Corbett
Paid for sea view, was given pool view underneath the very loud "entertainment ". Customer service is a zero. The man that checked us in wouldn't accept that my partner had recently had an amputation and couldnt walk far. That first room couldn't have been further away from the main building and amenities. We had to wait til 3pm next day for another room, still not what I'd booked but better than the first. Not one smile from a staff member throughout our stay, no friendliness, no helpfulness. Food was so bad we ate out most days. For an all inclusive holiday I've never felt so excluded. Whole experience was dismal. Save the apologies, this is another hand that feeds you that has been bitten by you all. I'll never set foot on Spanish soil again. Well done Alua Atlantico. I'll go elsewhere with my money.
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