Beth Oakland
Just got back from a week's all inclusive holiday here. Were a little worried due to other reviews posted but we had an absolutely amazing time!
Cannot fault the staff at all, constantly cleaning the rooms, restaurants and pool areas and rooms kept clean throughout our stay. Staff were very helpful when one of the children had some sickness overnight (due to one-too-many puddings)
The hotel and water park themselves are perfect for families. Never too far from a toilet or bar for refreshments. Great music played poolside throughout the afternoon. Plenty of sun loungers surrounding all pools and slide area with a couple of shops within the resort for essentials or trinkets.
Food was a little repetitive, hence the 4 star review, with queues during busy periods instead of a classic buffet style where you could just go help yourself at any section of food. However, catered for all tastes and cultures with specialty foods on different nights.
No anti social behaviour. No drunk parents falling over and ignoring their kids. No problems with room sizes or cleanliness. Excellent kids entertainment from 8pm onwards, with poolside entertainment throughout the day too.
Handy little bus tram that can take you to the beach for free too, and the beaches were stunning.
Overall, an amazing family holiday with lots of memories made for the kids. Would happily stay here again more than once.
Chloe McKenty
If you like ant infested rooms and cold food and rubbish entertainment then this hotel is the place for you. Children get a half an hour disco 8-8.30 and then the shows don’t start till 10pm which is way to late. Unfortunately this hotel attracts a lot of the wrong families, some of them were so disrespectful,
Young youth kids being rude and chucking glass around, I reported it nothing happened.
When watching the kids disco one night the act performing that night were setting up their equipment in the middle of the floor with young children running around it was an accident waiting to happen. None of the hot food was hot it was all cold very repetitive and not much choice. The pools for the kids were probably the best bit. I honestly would not waste your money on this hotel. It should be a one star hotel not a 3. Don’t waste your money. Avoid, avoid, avoid.
George
Simply just the food issue. Besides some minor things such as overall cleanliness of the room. Pool temperature or the entertainment environment. The food issue was a serious issue for my family and 4/6 of us was violently ill. The pasta is extremely greasy and needs a rework.
joss pereyra
Terrible experience – avoid if you’re a family!
This hotel claims to be family-friendly, but the reality is far from it. Guests were drinking nonstop, blasting techno music from personal speakers at the pool like it was their own backyard. Extremely antisocial behavior, and the hotel staff did nothing to manage it. Even worse, some of my clothes were stolen from my room—likely by housekeeping—and the hotel took zero responsibility. Completely unprofessional and unsafe environment. Not recommended at all.
Aaron Conway
Hugely Disappointing – Not Worth the Money or the Stress, Especially with a Baby
I rarely leave bad reviews, but our experience at Globales Bouganvilla in Sa Coma was so frustrating and disappointing that I feel compelled to warn others — especially families with young children.
We booked a premium all-inclusive holiday with TUI, expecting a comfortable and relaxing stay. Instead, we were met with a cramped, dated room that smelled awful, particularly in the bathroom. It was completely unsuitable for a couple with a baby — the space was so tight you wouldn't swing a cat, never mind open your suitcase in comfort. It felt like a glorified storage closet, not a holiday room.
The beds were incredibly uncomfortable, making it nearly impossible to get a proper night's sleep — especially important when you're up during the night with a baby.
The balcony faced a dingy back alley, offering absolutely no view, and the entire room looked out onto a busy road, making it constantly noisy and stressful. Absolutely nothing matched what was advertised when we booked — not the room, not the amenities, not the atmosphere.
We asked for a room change and were told the only other room available was identical in size and also road-facing, so moving made no sense. When we inquired about an upgrade, they tried to charge us extra, despite this being a clear issue of quality and misrepresentation, not a matter of choice.
To make matters worse, the TUI rep was shockingly unhelpful, cold, and completely unsympathetic. We explained everything — including that we had an infant with us — and received no meaningful support or even basic empathy.
While the hotel is technically rated as 3 stars, in reality it is at best a 1.5 or 2-star experience — and that's being generous. It is nowhere near the standard you'd expect for a premium family holiday, and certainly not worth the money.
If you’re looking for a relaxing break, particularly with children, do yourself a favour and look elsewhere. This hotel is a stressful, substandard letdown — not worth your time, your money, or your trust.
My Booking
