vijayeta khandalkar
I would not recommend this hotel for various reasons.
The only good thing was the swimming pool which my son loved during our time there!
- we booked a package holiday and arrived at 9.30 pm. On arrival we were rushed for dinner but there was no food left and restaurant was closing!
- food options in general were not vegetarian friendly. If we could find anything veg it was very bland. We were expecting some authentic Moroccan food and were very disappointed at the lack of salt and spices.
- we were a family of 3 with a child and we were given a room in furthest block which smelled of smoke. Next morning we complained and then in the evening we were given another clean room.
Rooms are very old and tired
- there was a bed for child but no duvet. They only provided an unwashed dusty blanket and refused to provide 1 extra clean duvet with cover despite our request!
- resort is very far from the city. We knew this but still booked based on the paid coach to city facility. Turned out that the resort coach is very infrequent. We ended up using taxis for transfers to and from city center.
I would not stay here again.
Ziara
We stayed here for 5 days with my family. The majority of the staff were fantastic and friendly. They greeted us with a smile and tried their best to speak English. The housekeeper cleaned our room well. The food was delicious; however, the service could be improved by providing hot drinks in each room. Overall, I highly recommend this hotel to everyone.
Lesley Hunt
Just arrived back after having a holiday at this resort overall it was a positive holiday. All the staff were lovely and friendly. The food was lovely but a bit repetitive at times but it was still lovely. The desserts one of the best desserts we’ve ever had on holiday, they were beautiful. The only letdown of this place was that the main pool was closed Due to refurbishment and that’s what let the holiday down. But it looks like the resort is having a lot of work done and we would certainly come back to the hotel.
Azeem Hussain
Where do i start. The whole experience was rather pleasant.
AYMAN on reception was an absolute joy. Very proffessional and courteus. Was always available to assist me when required.
The waiters/waitressess were very attentive and gave great service. Yes the food at times was cold but not as bad as what others have made out.
The rooms were nice and spacious but the overpowering smell of sewage was extremely unpleasant. We had to use incense sticks on a daily. Housekeeping were very attentive.
This hotel is out in the sticks but only a 25 min drive to the city which for around £10 was so good. Reception always on hand to call a taxi when needed. Otherwise it was 40 dirhams returm per person via the shuttlebus.
Points for the hotel to consider would be to integrate a more english approach to the entertainment and to definetly look in to the appalling smell from the bathroom. Also please look in to why the so called heated indoor pool was colder than the outdoor pools. Back on to a positive note, The maintenance that is ongoing did not disturb our stay at all which we appreciated.
I would definetly revisit again.
P.s i look forward to staying in the newly refurbished rooms next time around. They look like there going to be very upmarket !!!
Jess Lundie
I thought with all the talk on this page just about works going on at the hotel i would give this a post.
Despite the Building works going on just now they didnt bother anyone ive just been 3 days ago for a week. The water park is closed and heated pool is closed. There is plenty entertainment throughout the day. darts, ballon popping game, friendly poker, dance games, zumba dance, yoga ect ect. Evening entertainment there is allways entertainment from 6pm til 11pm. From game shows, to dance games, a show by the entertainment team and they include everyone and entertainment for all ages. Now the hotel is brilliant, we got to know the entertainment people very well they were brilliant 🤩 Food is available every hour of the day, from breakfast to late breakfast, lunch to late lunch, then snack bar inbetween late lunch and dinner that you can get very nice french fries and even a mixed grill with chicken,sausages, ham burgers, breads and a salad bar. Then on to dinner till 10 pm then late last hour dinner from 10pm-11 then theres a night club open from 12am-2am then late night takeaway after club openfrom 2ama3am but have to pay for the takeaway food which is understandable. But over all the hotel was brilliant from start to finish, theweather also did make our holiday as we had 20 degrees every day from the 9th till 16th jan was brilliant 🤩
