Barbara Morgenroth
After a week at Smy Kos Beach & Splash, we are back home and I’d like to share my impressions.
Cleanliness & Room
The room cleanliness was good overall, although the towels were dirty and didn’t smell fresh. The cleaning staff was always friendly and tried their best. The room itself was very small for three people and three suitcases.
Hotel & Dining Area
For a four-star hotel, I expected something different. In the dining area there were drink dispensers and unstable, uncovered tables. If the tables were covered, the tablecloths were often dirty, and water was dripping from the air conditioning on the ceiling. The buffet often offered the same dishes, and unfortunately it was easy to see how much food was being wasted. The evening chefs, Khan and Qasim, were very friendly and always tried to do their best. Overall, most of the restaurant and bar staff were friendly, but the reception staff were rather unfriendly and uninterested – except for Ilias and Alex, who were fantastic and always had a smile on their faces.
Environmental Concerns
What I really disliked about this holiday was the massive amount of plastic used in the hotel. It felt like time had stood still, as if they didn’t know how harmful plastic is for the environment. Plastic straws, single-use plastic cups – and I don’t mean reusable ones, I mean the kind you use once and throw away. Plastic cups were seen everywhere – on the floor by the pool, even in the pool. Instead of ashtrays, you’d be given a plastic cup with a little water inside.
Entertainment & Animation
We really enjoyed the animation team. There was plenty of daytime entertainment, but you could easily avoid it if you preferred. In the evenings, there was always a one-hour show, which was absolutely fantastic. The animation team led by Matilde was sensational – super friendly, professional, and always in a good mood. Especially Piotr, Emma, and Federico were incredibly friendly. The shows that Matilde plans and choreographs are an amazing achievement. Also, the sound and evening atmosphere created by DJ Laris were top-notch!
Conclusion
Thank you for the wonderful week. With less plastic, more cleanliness in the dining area, and some modernization, we might come back.
Mariusz MrMaaX
We were really disappointed with our stay. Although the hotel is advertised as 4 stars, in reality it’s closer to 2 or 3. We stayed on an all-inclusive basis, but unfortunately the overall experience was far from what we expected.
Despite a wide range of choices, most of the food was bland and poorly seasoned. Dishes that were supposed to be served hot were often cold. Many items looked unappetizing in the buffet trays and seemed dry or overcooked. The poolside snacks were very limited and not tasty at all. There were supposed to be themed dinner evenings, but in reality there were none – or maybe one or two at most, and even then the food didn’t reflect the theme.
The drinks in the all-inclusive package were extremely sweet, and every bartender made them differently, so there was no consistency.
The hotel itself clearly hasn’t been renovated in years. It’s generally not clean, especially around the pools, which also had cold water and no anti-slip strips on the steps. The toilets in the common areas didn’t even have working locks.
The hotel beach was dirty and full of trash and cigarette butts – it looked like it hadn’t been cleaned in a long time.
We were supposed to have a room with a double bed, but instead we got two single beds that kept sliding apart.
There was also a noticeable lack of entertainment. There was a stage with sound equipment, but it was almost never used. In other hotels we’ve stayed at, there was usually some live music or evening shows, but here there was nothing going on.
We’ve been to many Greek islands before, but we’ve never experienced anything this disappointing.
Christina Tepper
Big Thank you to our Cleaning Personnel for Room G4203 in the first October week 25.
We never experienced such a warm welcome and accommodating.
The room was always very clean and we hope our tip reached the right lady.
Thank you for your work. We appreciate it very much.
Best, Christina
Charlotte Allen
7 night stay at end of Sept 2025, block B Junior Suite.
Overall we had a perfectly pleasant stay, the hotel has some really good points and some areas for improvement.
Pros:
1. Location of hotel and our block is excellent for the beach, which is miles and miles long, perfect for long walks on soft sand! The beach is also peaceful and no noise pollution from water sports.
2. The hotel setting was pretty, they take excellent care of the grounds, the plants and trees are beautiful.
3. Food was nice when it was freshly cooked at the restaurant, such as grilled fish, pork, fresh spaghetti in cheese wheel, roast duck. Their desserts, specifically the baklava were great.
4. Cleaning staff and restaurant staff really friendly and ready with a smile!
5. Well maintained pool areas
6. 15 minute walk to Lido waterpark and convenient for buses into nearby towns
7. Generally good location for amenities, 20 min from airport and about 20-30 mins to loads of historic sites by car.
Things the hotel could do better on:
1. Some of the reception staff could do with some customer service training, they seemed very fed-up and we felt unwelcome on arrival.
2. Drainage around block B was smelly
3. 7am every morning the cleaning staff were very loud and shouting by the back of the pool bar which was irritating when trying to catch up on rest.
4. Cleanliness levels were not up to a good standard, the bathroom in particular needed a very good clean and our kettle had not been checked (people before us had left coffee grounds in the kettle and it wasn't rinsed). Cups were only replaced once during our stay. Although they did a good job of cleaning floors and replenishing towels and loo roll, often we didnt have enough towels for 2 people.
5. Landline phones in the room were dead so there was no way to call reception, in the end I would rather not have to deal with reception anyway.
I would recommend the hotel for its location and overall amenities including on-site car rental service and excursions. I would like to point out to the hotel that having a welcome arrival with information provided to us at check-in on hotel amenities and timings for meals etc would have made a huge difference.
Tna Tna
This is our second consecutive year at this hotel, and I can assure you it's a pleasure to stay here. Luxurious, clean, with respectful and professional staff. Bravo, it's just perfect! A special message for the animation team: we loved you. This team is there all day for guests, and they put on magnificent shows in the evening! Matilda, Frederico, Alessia, and the other members, you are excellent :)
My Booking
