Ursi Em
Amazing hotel! The location is like paradise on earth, the staff so friendly and competent, the facilities and amenities amazing. Real value for money. Thank you for this amazing summer vacation resort!
Dom Sumner
Cons:
- cold food, the food is literally cold, not even warm, in many all inclusives the food can tend to be on the cool side, but this was actually cold. To add to this, the variation was extremely poor, with the same dishes being served daily. I dont eat meat, only fish, so its often a struggle but most hotels do serve at least one type of fish, yet this one didn't most days. Which is surprising for greece. Many guests we spoke to actually went to the town (30 min walk to the right as you face the sea) and paid to eat there. The restaurant staff said they get many customers from our hotel.
- very poor wifi signal, we got moved due to a grid leaking and the wifi was poor in both rooms
- staff unhelpful and unfriendly, upon making a complaint that my room was flooded - quite a concern, i was told the manager was "buisy" and to sort it out with the tui rep. Unacceptable.
- baths in the rooms yet no plugs, asked at reception and was told they dont have them as its an eco hotel, which brings me to my second point;
- Eggs from caged hens (we checked the number & asked chef), i find unnecessary animal cruelty unacceptable in this day and age, but this hotel supports it, surprisingly for an "eco hotel" they are using one of the most devastating practices for the environment and human health- factory farming.
- Paper thin walls, ive never been to a hotel with walls so thin. And ive been to plenty of hotels, 3-5 star, ive never been able to hear someone turning a light switch on in the next room. If you make the mistake of booking here bring ear plugs!
- There is a games room, with a few decent games, the pool tables (billiards) and cues were well maintained to their credit (but 2 euro per game!), perhaps this should be in the pros section, but they wont change notes for coins, meaning if you dont have change, you cant play...
- grid flooded in my room leaving bits (or sewage) all over the floor - to the hotels credit they acted fast and sent someone to fix it and then a cleaner within the hour.
- speaking of the rooms, there was a cockroach in one of our partys rooms and a spider in the other (see pic), my room floor was COVERED in hairs upon entering, im a bald chap unfortunately, so it certainly wasnt me. Not too much if an issue but its evidence of poor cleaning. The towels had small brown/orange marks scattered across them, im presuming and hoping this is just rust from the machine or dryer as opposed to poor washing.
Pros
- I found the entertainment to be good, since the cocktails were ghastly (beer was ok) i decided to drink tea of an evening, another point in the hotels favour as they had it available with a good selection.
- the grounds are lovely (as are the cats), although they are very poorly maintained, with the absence of a gardener/groundskeeper - and it shows.
- if you get the right room, its a beautiful view to the sea, only 2 mins away from the hotel.
- benches with a lovely sea view, and a brilliant location for the sunset.
- close to the beach, and no charge for loungers.
In summary, i think this is a lovely hotel that is EXTREMELY poorly managed. This place could be a 4 star, yet nobody here would ever say it was. Im not just one moaning customer, speaking to other guests they all agree its probably not even a 3 star.
Id certainly agree, its like the management have decided to cut all expenses - buy the cheapest cocktail ingredients, cheapest food, reduce staff numbers, get rid of the grounds keepers, reduce cleaning staff etc.
Barbara Winstanley
Hotel was gorgeous but dated. Everything immaculate spotless. Food was fresh no just topping up. Service was highly recommended the staff were so nice
Tara Grosvenor
Breakfast left A LOT to be desired.
Plentiful but pretty gross and uninspiring.
Mass tourism hotspot - if you want to holiday with the masses - come here.
Rooms tidy.
Service from staff was odd ..... Just an odd place.
Mario Binder
The Hotel was amazing, good Service, we had a nice room, the complex looked nice and is quite big.
Breakfast, Luch and Dinnerwas often quite repetitive but good.
The Beach is quite wild with big rocks and stones in the ocean, its recommended to be careful snd use shoes but the beach chairs where free.
For better beach, shopping snd restaurants its recommended to go to mastichari just 15 mins along the beach or € 9 and couple minutes with a Taxi.
About 20 mins with taxi across to the eastside in Kalimari theres a good beach with restaurants too.
Theres a small shop just outside the hotel for souvenirs and holiday needs too.
Thanks for the good stay, was nice there.
My Booking
