Michelle Nuszer
Where do I begin….we stayed at this hotel for 8 days and they continuously disappointed us. To start, we checked into our room and it absolutely STUNK of sewage and death. No matter what we did, the smell did not go away. We told the front desk about the terrible smells and they didn’t do anything to accommodate or help. So unfortunately we were stuck with a disgustingly smelly room for our whole stay. Next the buffet food - absolute worst we’ve ever experienced. All the same stuff everyday, no flavor, very random combinations that don’t cater to everyone, cold, undercooked, overcooked, dirty plates and glasses. Let alone the cooks didn’t even know what they cooked when we asked them (since barely anything was labeled)
The drinks - didn’t expect the best since it’s an all inclusive but most cocktails were just juice and sugar, barely any alcohol or good taste. The wine tasted like vinegar or apple juice, barely even wine. The beer was the best thing.
Activities - there was a lack of things to do. Though we weren’t expecting anything crazy, they don’t cater to adults in anyway. Aside from the water aerobics in the morning, they barely play music by the pool. They spring “darts in 5 minutes” upon you but it all just seems lazy, outdated, and boring. The entertainers are good with the kids for the day and mini disco, but the adults entertainment at night is very tacky, effortless, and disappointing.
Cleanliness- our floor had crumbs and pretzels from the person staying before, the sheets and pillow cases had stains, the bathroom absolutely stunk of sewage, the shower was old and moldy, & the balcony looked very outdated with cracks in the paint/ceiling.
Overall, we were very disappointed with our stay. The staff wasn’t very helpful. We had to chase down maids. The whole resort itself needs a big update and more up keep.
Nóra Györgyi
Not sure where the 4 stars came from – maybe they meant in a galaxy far, far away?
The only nice thing I can say about this hotel is that the rooms are spacious. That’s it. Everything else feels like a masterclass in disappointment.
Let’s start with the “all-inclusive” food situation. You have about a 30-minute window after lunch or dinner starts to get something edible, otherwise you’re left with scraps – and by that I mean bread and butter. Literally. If you're not in the queue early enough, your main course is watching someone else eat the last piece of grilled chicken. It's laughable. Calling it “all-inclusive” is like calling a vending machine a fine dining experience.
Now, if you’re travelling as a couple – great, they’ve got you covered. But families? Good luck. 90% of the tables are for two people. If you’re hoping to sit and eat with your partner and kids, you’re in for a logistical puzzle every mealtime.
The service? Mixed at best. Some of the waiters were lovely, and clearly trying their best. But the guy at reception – wow. Rude and unhelpful doesn't even begin to cover it. It was like we were bothering him just by showing up. Basic manners don’t cost a thing, and yet somehow they still felt too expensive for some of the staff here.
Drinks? You’ll need to queue 20 minutes for a watered-down beer. They have one bar open for what felt like 500 people, and only one poor soul working behind it. Honestly, we ended up going out every evening just to get a decent meal and a drink that actually tasted like what we ordered.
Yes, it’s a cheaper option, but if you’re hoping to actually enjoy your holiday, I’d recommend looking elsewhere. Unless, of course, you're in the mood for bread, queues, and being ignored. In that case – this place is perfect.
Shelly B
I am extremely disappointed with this hotel. This is by far the worst hotel I've ever stayed at. The hotel is outdated. The beds are like concrete and they only give you 1 very flat pillow. We've been asking for more pillows and they just get our details down but nobody ever brings us one. Not to add...my pillow had a blood stain on it! The tiles around the pool arear are damaged, they don't have enough sunbeds and some selfish people tend to "reserve" sunbeds but never actually go on them. There's little to no entertainment for both children and adults. The food is very repetitive and basic. It's not a clean place at all. I advise anyone looking to book with this hotel not to do it! It's a waste of money.
Lisa
Just stayed at this hotel of horrors for the past week!
From arrival the hotel was a disappointment/disaster. The hotel is filthy dirty, be it the windows, common spaces, rooms, restaurant, bar, pool - there is no way the hotel makes a “4 star” you would be lucky to get 1/2 & that’s being generous.
The towels provided have had holes, smell bad. The cleaners do not clean at all. The bath is all discoloured/slimy, there was the last people’s hair in the bath/tiles when we arrived & remained there!
The staff are not helpful at all and in-fact rather rude.
The food is appalling to which I even had raw chicken one evening - when the salad starts to turn they mix it up with some mayo.
The variety of food is great if you want to eat chips/eggs/salad all week! Credit where it’s due though the bread is nice!!!
The pool bar - you can never get a drink at as there is 1/2 staff manning it & then the soft drink machine runs out daily. That’s if you are lucky enough to get a cup/glass to get a drink.
The tiles around the pool are loose & broken - quite alarming due to young children with bare feet. There has been a soiled nappy around the pool for days & there is no form of cleaning to tue poop area. You must be up by 6am to get a poop lounger else the Germans will take them with their towels but not use them all day!
The toilets are dirty & don’t even have hand towel - just some toilet roll. The plug socket was hanging out the wall in the gents toilet with bare wires showing for three days.
The bar is very dated 1960s and again only has 1/2 staff manning it meaning you spend all night waiting to get a drink.
The drinks are very limited if you do not drink spirits and the cocktails are just pre-made rubbish!
Avoid like the plague! It’s worse than pontins! Sadly did not take enough pictures as I was so upset!
Anastasia Voitsihovska
I came with my boyfriend to relax. Starting from the hotel, the corridors smell of mold and the corridors are not cleaned at all. The only positive aspects of this hotel are the location, the view of the hotel and the staff, who are very friendly. About the food, that's a separate story. The food is generally tasteless, the chicken fillet had a rotten smell, as did the shrimp. Living in an all-inclusive hotel, we went to other establishments to eat, because all a person can eat in this hotel is sweets that are bought and French fries. We paid a rather large amount for the hotel and expected much more. If this will be your first vacation, then I advise you to think about whether it is worth paying money for such a vacation.
My Booking
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