Izaak Salih
Where do I begin after returning less than 24 hours from this hotel...
The rooms are a of good size and basic and are fit for every purpose necessary however we had trouble with getting access to our room numerous times! One time we do believe the door had been tampered with as the plastic was smashed all over the floor meaning we had to leave our room unlocked all night and day while for it be repaired with all our belongings in the room, Key card had to be reset numerous times and we found this a common issue with everyone! Cleaned once in a whole week! No towels replaced until I went reception to request clean towels! I booked the holiday through love holidays they were advertising air conditioning ( I have screenshot proof) the rooms Do NOT have air conditioning they charge you €2.50 per night none refundable for fans that are about as much use as someone blowing on you all night. The fact they don't refund you the deposit money is disgusting in my personal opinion.
The service that we received in this hotel was terrible expect from one young receptionist Noah and a barman I didn't manage grab his name and the entertainment man! They were far too good for this hotel! Everyone else was rude not interested in what you had to say at point I got told to be quiet for laughing at the bar with a fellow British man which completely stunned me been told to be quiet on my holiday is disgusting by a female member of staff behind the pool bar! The kids are not allowed floats and balls in the pool due to previous guest complaints which after speaking to the friendly members of staff they agreed with myself it's a joke!
Now the positive thank god for the good location it saved our holiday we were able to find great food local and things to do and walk it really did save our holiday highly recommend the Dock Grill and the Waikiki on the beach front!
I definitely will not be returning to this hotel they do not cater for English they aren't interested in the English and you are the minority so if you English I would highly not recommend this hotel!
Joanna Klemba
Let’s start from the beginning – I’m fully aware of how 3-star hotels in the Canary Islands usually look from previous years, but this one really should be rated 2 stars plus at best.
The transfer from and to the airport takes around 2–2.5 hours, which should definitely be mentioned in the hotel description. On arrival (after 11 pm), we were only given an opened bottle of water and a couple of packs of crisps – don’t expect even a cold snack/sandwich from the dinner like you’d get in hotels in Tenerife or Lanzarote (3 stars hotels)
The room itself was very outdated but clean. However, during our 5-day stay, we found huge cockroaches in both the bedroom and kitchen.
There is no AC, no hairdryer, and no iron provided as standard. On the first night we couldn’t even get a fan from reception since they didn'thave any. The next day someone must return it since they managed to have some, but it cost €2.50 per day to use. Surprisingly, the iron was free upon request, but the hairdryer cost €1.50 plus a €10 deposit. Renting two towels was €60 (€20 rental fee and €40 deposit).
Cleaning service only came on the 3rd day, and even then the towels weren’t replaced – we had to ask at reception ourselves. On top of that, the cleaners moved our beds, and our brand-new fast charger was completely destroyed.
On the positive side:
-The food was fresh, tasty, and very decent for the standard.
-The restaurant and pool staff were very nice and helpful.
-Very comfortable beds
On the negative side:
Reception staff were a disappointment. Young Noah seemed overwhelmed/scared to face clients, and the lady with glasses had such a poor attitude that she honestly shouldn’t be working at reception. If you hate your job, don’t ruin guests’ holiday mood.
Finally, the location is the absolute winner. Less than 2 minutes from the hotel you’ll find a spotless, wide beach with soft white sand and stunning turquoise ocean.
Bartosz Baczyński
Wonderful stay – a pleasant surprise!
We spent 4 nights (5 days) at the hotel – 2 adults and 2 children – and we were honestly very pleasantly surprised! The reviews we had read beforehand weren’t very encouraging, so we didn’t know what to expect, but to our surprise, it turned out to be a fantastic experience!
First of all, the hotel’s location is perfect.
The staff were incredibly friendly and welcoming.
The drinks at the bar were absolutely delicious!
And the food – while there wasn’t a huge variety – was genuinely good!
A very strong 4 out of 5 stars from us!
Melanie Townsley
Unfortunately I do not have a glowing review for Blue Sea. This was my first holiday abroad and as it currently stands me and my friend are on our way to the airport and our review could not wait. I absolutely do not recommend this hotel, we have had many issues.. the most pressing being my friends very expensive Apple Watch being stolen from our room, staff were unhelpful in trying to resolve this matter, in actual fact the phone was put down on us as they also mislead us with transport information leading us to almost not be able to get to the airport in time for our flight. I must stress that even after the stress of discovering the staff (and it can be stated that this could only of been a staff member responsible for this theft, we have proof of this) The hotel had no interest in trying to accommodate our needs almost leaving us stranded on top of the massive upset caused. We have had several issues with key cards locking us out of our room, we was accused of taking photos of other guests whilst taking photos of just the food on display out of shot of any guest. Some staff members are quite dismissive, not very interested in what we had to say and I will not be returning. A complaint has been filed with the hotel and with the guardia civil and will be reported to our local police force on our return home. This is a very sad and stressful ending to our otherwise generally satisfactory stay, I can not stress enough that I do not recommend this hotel at any cost.
Paw Zen Von
We spent a long weekend with friends, 4 stars is too much for this hotel, if you want a hairdryer you have to pay a deposit at the reception, the buffet for breakfast was poor, some cheese and ham, I'm not saying it's bad... but for a 4-star hotel it's a blow.
My Booking
