Lesley Smith
For a three star it was amazing. Fab staff, a good range of drinks in all inclusive. Lovely rooms. I was very impressed by the acrobatics, magic show and singers. Pool view from room was beautiful.
David Tulip
Great hotel for a family. The food was not outstanding, but it was good for a buffet. The main pool area is nice and there is an additional smaller pool with ample sun loungers.
There was an issue with the hotel not providing the "free access to Acua waterpark" as advertised, but upon speaking to the manager about this he paid for us to go to the waterpark out of his own pocket, and we thoroughly enjoyed our day there.
Overall there is the feeling that you can relax and everything is taken care of, which is exactly what you want for a family holiday.
Thanks to all the staff at Arena Beach Hotel!
A Field
Best way to describe this hotel is you get what you pay for. It has some good point but some could be better. Check in was a bit slow but there was a large group in front of us. Staff apologise for the wait. The rooms could be fixed up a little and tidied a bit better. Hair on the walls in the bathroom. Few cobwebs and spiders. The food was very nice and always plenty of it. The pools are salt water but always plenty of sun beds. (Time of the year maybe?) Overall holiday was ok. No real problems.
Karen Williams
BEWARE OF BURGLARS!!
We recently spent a week at this hotel and on the second night of our holiday our ground floor apartment was broken into, with the burglar climbing in through the bedroom window whilst we were at dinner - we were only out of our room for 1 hour. Thankfully we had a safe, but the burglar went through all our belongings, stealing €28.40, some perfume and a pair of sunglasses. The response of the hotel to this incident was disappointing - whilst we received an apology from the receptionist to whom we initially reported it, we heard nothing from the hotel manager, to whom the receptionist told us she would report the incident. In addition, when maintenance checked the window and discovered that the lock was not working properly, they screwed the window shut so it could not be opened. We were told this would be a temporary solution and the window would be fixed the next day, but no one came to fix the window for the duration of the holiday. This meant that we spent 6 nights with a bedroom window out of which we could not escape, had we needed to in a fire or other emergency, which from a health and safety perspective was unacceptable.
On checking out of the hotel we expressed our disappointment to the reception staff that the window had not been looked at further, nor had the hotel manager spoken with us about the incident. We were disappointed to be greeted with a response of 'thank you for your communication' and nothing further. We are very disappointed that neither this incident, nor the distress it caused, appeared to be taken seriously by the hotel. During our stay we were made aware of two other incidents that occurred whilst we were there, therefore, what happened to us was not an isolated incident. If you choose to stay at this hotel please check the security of the windows and be on your guard - especially if on the ground floor.
In the interest of fairness, the hotel itself was nice; the bed was very comfortable, the facilities and most of the staff were good, especially the lady who serves drinks in the balcony/lobby bar - she always had a smiling, happy face. The food was also of a good standard for a 3 star hotel. We will definitely NOT be returning though!
Jason Duggan
absolutely loved it really nice place and staff. has got to be the best Inclusive food I have ever had. would definitely recommend to friends and family and would even go again myself
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