Joanna Goodwin
Rooms are comfortable and spacious. The evening shows are superb.
Food is outstanding, evening shows are amazing and rooms are comfy.
Daytime entertainment is good but doesn't run to time (but Spanish time is always laid back).
There is a 20-25 minute walk to the beach so they put buses on every day and have an all inclusive bar and grill place on the other side of the road to the beach.
Can't fault the effort from the hotel. Every member of staff is friendly and helpful including lovely restaurant, bar and reception staff. The cleaners are always friendly and chatty too.
Lovely park right next to the evening entertainment too so little man was happy.
Husband happy because the beer is good and on tap to help yourself so never a que. Lovely cocktails in the evening too. Food served all day. Impressed by the snack bar availability too.
Great hotel.
Lucy Buono
I’ve stayed in many all-inclusive resorts, and this was by far one of the worst experiences I’ve had. This place has absolutely no business calling itself a 4-star hotel.
Let’s start with the food: it was awful. Bland, repetitive, and often cold there was no variety there for fussy eaters. The desserts were cheap, tasteless, and looked like something you’d find in a school cafeteria it was just sugary slop passed off as cake or mousse— definitely not what you’d expect from an all-inclusive.
The room we were initially given was a complete shock. The photos on the website look nothing like it. It smelled heavily of stale cigarettes, had stained towels, and felt generally unclean. I refused to stay in it, and the only option we were given was to pay €140 to “upgrade” to a better room — which frankly should have been the standard in the first place. While the upgraded room was more modern, that didn’t make up for the rest of the issues.
The cutlery, plates, and glasses in the dining area were regularly dirty — clearly not properly washed. The pool was overcrowded and visibly dirty, with no available sunbeds. At the beach, sunbeds were available — but at an extra cost, even though it’s supposedly all-inclusive.
Our friends had silverfish crawling around in both their bathroom and bedroom. The room they were moved to wasn’t much better and had the same issue they ended up covered in what looked like bed bug bites. Truly unacceptable conditions.
The reception staff were rude and unhelpful and dismissive throughout our stay. The bar staff, on the other hand, were kind and welcoming — one of the only redeeming parts of the experience.
The soundproofing in the rooms is non-existent. We could hear music blaring until 5am, plus every cough and conversation from the neighboring rooms. If you’re hoping for a good night’s sleep, forget it.
To be fair, the entertainment was decent, and the beach bar had a nice vibe. But those small positives were completely overshadowed by the long list of problems.
Also please be aware of some of the reviews as staff are asking for peoples phones to write good reviews.
If you have any standards at all, avoid this hotel at all costs. It’s not even close to a true 4-star experience. This felt like torture staying here for a week it should be called the catfish hotel glossy photos online and a rundown reality on arrival. Never again.
Reggie powling
Overall great hotel with a few issues. The main being that the hotel itself is quite far from the beach. It does however have a bus that can take you there but often there would be more people at the bus stop than can fit on it which would leave you with either a 30-40 min walk or a 40 minute wait for the next bus to come. Additionally, the food was very inconsistent, sometimes being nice but the majority of the time being substandard. We had to spend a bit of extra money on nearby restaurants (I recommend “La playa surf bar” but it is a bit of a walk as well) and snacks as we often didn’t want the hotel food. Overall, nice rooms and staff, but not in the best location.
Lucy F
Myself, my husband and two young children visited this hotel last week and it was our first big family holiday. It was the most amazing week we could have asked for!
The room was beautiful, lovely and spacious with a view of the pool. It was cleaned and beds were made each day which was so refreshing.
The washing service was an excellent touch! I did three loads while I was there and went home with a full suitcase of clean washing, ideal when you have to come home and go straight back to work.
The drinks were lovely, bar staff were great! When we went to the disco of an evening my children requested their favourite songs and the barman happily obliged- my kids were so happy!
The magic show was brilliant, including my little boy in their show really made his holiday extra special.
Thank you for the best holiday we ever had. We hope to come back here again one day! 🤍
Carys Emilie
Would not recommend this hotel to anyone, rooms are dirty, the cleaners don’t actually clean anything just make the beds. Rooms are not soundproof in the slightest you can hear clear conversations from the room next door. Cups & plates at the bar/dining areas are not clean.
There are bugs in the rooms (we had to move rooms twice because of this). When raising the concern at reception with videos and photos of the bugs we were told “that’s not a bug”…. Even with the video infront of her face she was adamant it was not a bug. I am covered in bites which I believe are bed bug bites, in total I’ve counted 19 bites on my back and legs which is very uncomfortable having to deal with the constant itching and bright red marks all over my body.
Pool area is way too chaotic all day everyday and too small for the amount of guests they take in.
We come on holidays to relax not deal with all of this. We work hard for our money and now feel as though it’s all gone to waste with this holiday.
The beach bar is quite underwhelming surrounded by nice looking hotels and you have to pay to use the sun-beds on the beach which is a total rip off, if you pay for all inclusive I think that should be included!
The hotel is also full of rude guests which I was very fed up of, yes this isn’t the hotels fault but it’s another reason to avoid, people have no manners what so ever, the only people I saw using manners were the British people.
Staff members (entertainment specifically) came around asking for our phones one night and proceeded to write 5 star reviews for the hotel on behalf of us. When looking at the reviews again later on you could see how many new reviews had appeared from them doing this. This is fraud! This is not acceptable and not fair on the people (like us) who were expecting a proper 4 star hotel not whatever shambles this is.
My Booking
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