Bea Geldard
Firstly the hotel is in a great location with spectacular views and central to get to different harbours and beaches if you have a car, it could be quite isolated if you dont have a vehicle. A good walk down to the beach which might be difficult with smaller children, especially on the way back up.
We found the pool cold with the children shivering after been in a while, and the high winds can make this worse. No floats allowed in the pool, balls or other toys and if you leave your loungers to go to your room, you need to be quick before the life guards remove the towels from them.
The pool closes at 8pm sharp- and you will know when its closing as a whistle happy life guard will blow the hell out of his whistle shouting in spanish until you move (limited English spoken by life guards and various staff members).
Good thing about the pool is the size and the view.
We had a large family room for 6, which was a great size. Large living/dining kitchen fitted with dishwasher, hobs and microwave with large fridge freezer.
The hotel could do with some repairs - large cracks on the walls and around the windows and doors, with uneven paths and raised flags throughout the grounds. Slight issue with ants - which appear to come out of the ceiling and floors.
Reception staff are nice and welcoming.
Sander's Account
I honestly don’t know where to begin. This place is truly disgusting. There was hair everywhere – in the bathroom, on the bed, and generally in places it should never be. The moment I walked in, I felt sick just thinking about how dirty it must be. The pictures on the website must be ancient, because nothing here looks like what was advertised. The building is in desperate need of repair; parts are literally falling apart. The terrace furniture? Old, discolored, flimsy plastic chairs that wouldn’t look out of place at a junkyard. It’s painfully obvious the owners are cutting costs to the bone, minimising investment in every aspect – from cleaning staff to basic maintenance, paint, and repairs.
The only saving grace is the view, which is undeniably beautiful, and the staff – the few that are actually there – who genuinely try their best despite clearly being severely understaffed. Unfortunately, even their efforts can’t make up for the state of this place. We were so disgusted we left and booked another hotel elsewhere in the Costa del Sol just to escape.
If you value cleanliness, honesty, and basic maintenance, do yourself a favor and stay somewhere else.
Stan Wilson
Staying here now and I have never been more disappointed with a hotel.
Food is disgusting. Nothing is warm in fact it’s stone cold and when I asked the waiter he said it’s been cooked it won’t hurt to eat cold. What seemed to be a more senior member of staff came over and assured me the food warmers were working but we’ve had to go to the shop and get breakfast things from there twice. Tea we have had chips every night just for something to eat.
Yesterday it was adult water aerobics, the staff took a noodle off my daughter because she wasn’t an adult which is absolutely fine then gave it straight to another child to join in. When I questioned them I was shrugged off.
Cannot even have a bottle of water near your sun lounger , it’s been so hot. We have 3 children. I asked the life guard if we could go get them some food and a drink and leave our towels. He said yes. Popped to the room to grab them a drink was only 15 mins max came back and that same life guard had removed our towels and with nowhere else to sit we had to leave the pool.
The pool party last night, was basically a free for all , kids can do what they like with 1 life guard trying to control them whilst the entertainment staff played beer pong with the adults. It was dark and with so many kids in the pool it was difficult to locate my own. With a child actually jumping off the side of the pool and landing on my child’s head, we left after half an hour.
The only upside is the reception staff who are lovely. Especially the two ladies. But I would never ever recommend this hotel or stay again.
Definitely need a car which luckily we have hired but that extra cost on top of the half board holiday we’ve already paid for. Aswell as the €80 we’ve spent on breakfast food whilst being here because it’s disgusting. And we arnt even half way through. I have never wanted to just go home more then I do now.
I have been to the reception to try and discuss this but the language barrier isn’t great.
Kristie Moxon
I read the reviews before travelling however we were still very unprepared how little this hotel caters for the British. I wouldn't recommend for any English families unless you are happy to be in bed early every evening with little entertainment and barely anyone to speak to throughout the day.
The staff here do not speak English, going for food at the hotel is incredibly difficult, we went to the restaurant the first night and avoided the rest of our stay, the food is what you'd expect of an all inclusive hotel. The service at the bar is snail pace despite no queue, just very slow.
The shop keeper speaks English ok and is welcoming however will often stick a 'back in 5 minutes sign up' 20 minutes before the shop closes for the whole afternoon 😅 1pm - 5pm the shop is shut so you need to make sure you've got all your snacks before 1pm or take a 10 minute drive to the supermarket.
We stayed here for 10 nights, our room was not cleaned once in this time, not even bedding changed, it's more like an air b&b where you are expected to do all these things yourself, we had a carrier bag of fresh towels dumped at the door half way through our stay.
Our plan was to go out for tea in an evening and then come back to the hotel for a couple of drinks and some evening entertainment as we usually do on holidays, however the bar is not besides the entertainment stage, the entertainment is catered to Spanish, barely enjoyable and its all packed up and away by 11pm every night including the bar.
The port has lots of lovely restaurants for evening meals, it costs around €10 in a taxi to the port, all well if there's 4 or less of you but if you are a family of 5 then you'll need 2 taxis costing around €45 to get there and back, or you drive but then one of you can't have a drink, we are by no means big drinkers but we like to relax and have a couple in an evening on holiday. Parking at the port is fine during the week but weekends are impossible with all the locals out too. There is some entertainment at various bars on weekends but it's mostly quiet weeknights, you'll find a bar with music but not much else going on.
Parking at the hotel is €5 per day, they will ask you if you have a car at check in, however the parking doesn't appear to be monitored in any way and I'm not sure how they would even know if you parked without paying.
The room is spacious and clean on arrival, doesn't take long for the ants and silverfish to arrive though. Lovely views from the hotel, the kitchen has a fridge/freezer, hob and microwave, you will also have a kettle and can ask for a toaster from reception but no oven which did limit us with fussy children who prefer oven foods. Complimentary shampoo and body wash in the showers.
No floats are allowed in the pool, (despite no signage anywhere around the pool or mention of this on their website) our children like to float around in a rubber ring, this was ok for 5 days and then suddenly on day 6 when the weekend lifeguard arrived it became an issue as apparently they are not allowed. The weekday lifeguard was excellent, constantly aware walking around the pool and keeping watch however the weekend lifeguard who decided our floats weren't allowed speaks 0 English so you will have a very frustrating discussion to and throw before resorting to communicating via Google translate on your mobile phone, incredibly frustrating. We did manage to get this rule wavered for ourself due to the hotels mistake in implementing this rule throughout our stay but this needed to be dealt with via a manger at reception who thankfully did speak English well and then we were clearly the odd ones out so we chose to go elsewhere for our final days and avoid the pool altogether.
I appreciate this is Spain not England but I've never been on a holiday before where so little staff can communicate with their customers, your room doesn't even get cleaned, the shop closes all afternoon and different staff follow different rules around the pool.
Robin Engström
Really disappointed. Made a mistake when booking through Booking.com. Contacted both Booking.com and you immediately. Booking.com promised cancellation and a full refund. But you refused, so I had to pay 165 euros for not even staying at the place. Even though the mistake was discovered immediately. Instead of refunding me and making a new, correct booking, you stole my money. Terrible, I will never recommend you to anyone. Money is more important to you than helping and providing service.
0 out of 10 from me.
My Booking
