ONA Alborada

Emily Aseri

Overall: A really lovely stay with a few things to be aware of We recently stayed at Ona Alborada and overall really enjoyed our experience. The hotel has a lot going for it, and with a couple of tweaks it could easily be perfect. Room - Our room was clean and well-equipped. We had: Shower gel and shampoo provided A fridge, microwave, hobs, kettle, toaster, and plenty of utensils Two TVs (one in the living area and one in the bedroom) A comfy bed A nice balcony with a drying rack Duvets available if needed The hotel itself is huge, so be prepared for a bit of a walk to the room, especially if you’re carrying things to and from the pool. Staff - Most of the reception team were friendly and helpful, and the restaurant staff were also mostly lovely. Food & Full Board - This was the biggest downside for us: Full board does not include drinks, except at breakfast. Even water at lunch and dinner had to be paid for, which was disappointing. For full board, we expected at least soft drinks to be included. Food-wise: Breakfast had a good variety, although I couldn’t find normal English breakfast tea, so I brought my own teabag. Lots of pork and fish during the first few nights, with chicken and salmon appearing at the weekend, which was a nice change. Chips were available every lunch and dinner, along with rolls and bread, so there was always something simple and reliable for kids or picky eaters. Sometimes the usual vegetables were quite limited, but other times there was a nice selection of veg, so it varied day to day. Puddings were mostly creamy, cakey-style desserts, along with one flavour of jelly and one flavour of mousse each day, plus lots of fruit for those who prefer something lighter. Overall, the food was pleasant, just slightly repetitive. Pool & Facilities - The saltwater pool is huge, clean, and lovely—very cold at first, but worth it once you’re in! There were loads of sunbeds, and the little beach through the gate by the pool was a bonus. The WiFi was a bit hit-and-miss, so keep that in mind if you need a reliable connection. Location - The area itself is fine—quiet, with a couple of supermarkets and shops nearby. The local 467 bus stops a short walk from the hotel and runs regularly to and from Los Cristianos, which was really handy for getting around. We also ordered a McDonald’s via Uber Eats one evening for a break from the pork! Sleep Quality - Beds were very comfortable, and it was quiet at night, so we slept really well. Overall: A great stay with clean rooms, friendly staff, a fantastic pool, comfy beds, and good facilities. Just be prepared for no drinks included with full board, some long walks due to the size of the hotel, and patchy WiFi. Despite these small issues, we really liked our stay and would happily consider returning.

Mina

The apartments themselves are nice, spacious, and offer a good view, which is the main positive aspect of this hotel. Unfortunately, everything else was disappointing. The staff and management were among the worst I’ve experienced. Cleaning is done only once a week, and even then it only includes changing towels and bed sheets, there is no vacuum cleaning at all. For two people, they provide only one hand towel, and if you want extra towels or clean ones, you have to pay for them. In fact, the hotel charges extra for almost everything, even for storing your luggage! Check-in is at 4:00 p.m. and check-out is at 10:00 a.m. Despite the room being ready earlier, they refused to allow early check-in. This behavior felt very unaccommodating and unfriendly. The internet was extremely unstable, and there was even no internet access for an entire day. The staff claimed it was an issue affecting the whole neighborhood, but all the cafés around the hotel had working Wi-Fi. If you’re planning to work remotely, this is definitely not the place to stay. The dishes provided in the cabinets were not clean. The location is also not ideal, especially if you don’t have a car. Overall, while the apartments look good, the poor service, excessive extra charges, and lack of flexibility make this hotel hard to recommend.

Nedas Kirdulis

SUPERB service! I experienced a couple of issues during my stay, all of which were handled promptly, with great understanding and a genuine smile. Reception team truly goes the extra mile to ensure guests have the best possible experience and that attitude is what really makes this hotel stand out. The rooms are also very clean and new.

Silvia Casanova González

This is thw most disgusting hotel i have ever stayed. As soon as we entered, we so a living cocroach running in the bathroom. On top of that, the wc was used and not cleaned. There was literally a drop of someone eles' pee and it wasn't flushed. We of course complained about all of this and the staff was incredibly useless, unprofessional and incompetent. The o ly solution was to pour a pink liquid in the WC. what for exactly? No idea. They don't clean the rooms at all. At the pool you will also find crocaches.

Vladyslav Semenov

I recently stayed at Ona Alborada in Tenerife. The property has several strong points: the location is convenient, the pool area is pleasant, and the general amenities are well maintained. Our room was also comfortable in terms of layout. However, we experienced several issues that affected our stay. The ventilation in our room did not function properly, and the temperature inside became uncomfortably warm. The bedroom window could not be fully opened, and the bathroom ventilation was not working at all. As a result, the room felt consistently stuffy. Our booking included breakfast and dinner. While it is common for drinks to be excluded from half-board, this was never explained during check-in or at the time of booking. What felt particularly unreasonable was being charged for water during dinner and not being allowed to drink our own water. Charging for soft drinks or alcohol is standard, but restricting access to water feels impractical and not guest-friendly. In addition to the unclear drink policy, the overall dinner service gave the impression that the hotel might be understaffed or not providing proper restaurant service. After being seated, no one approached us to take drink orders. Even after visiting the buffet and returning to the table, staff did not check in. To order anything, we often had to look for a waiter or walk to the bar ourselves, and then wait again until someone located our table. In most cases, drinks arrived only after we had already finished eating. Overall, the hotel has several positive aspects, but clearer communication, more attentive dinner service, and better room ventilation would significantly improve the guest experience.