Louie Murray
First off I’d like to say that the staff were always nice and was helpful when needed.
The Hotel Rooms - while they look nice at first glance they really need a good clean as there is mould all over the bathroom and the showers need a good power wash as they have build up from god knows how long of not being properly cleaned. Depending where you stay in the hotel you can be met by different wild life like cockroaches in your bed (I’m aware the island is known for them but NOT IN YOUR BED!) if your on the ground level floor or if you up near the top plenty of ants for you to be with near the doors. Random scratches on the floors we had 2 rooms at this hotel while we stayed and both had random scratches on the floors.
The pool areas - Just like the rooms the pools look great at first glance until you look at the pools and there is a layer of green gunk around the top layer of the pool which is unsanitary and shows that it’s been a very long time since it’s had a proper clean. If you look to the bottom of the pool you can see tiles missing all over the bottom of it, a massive healthy hazard! Only to make it worse by the kids pool next to it actually being worse then the adult pool for missing tiles DO NOT LET YOUR KIDS IN THAT POOL! They could very easily cut their feet and get god knows what infections from that pool it’s disgusting! The sun beds have seen better days I get they get used a lot but clearly haven’t had any maintenance done to the for a while and need a real good clean as they are starting to look like they are going moldy!
General walking around - As you walk around you’ll see plenty of cracked walls that need fixing, half broken tiles on the floor, tiles they have become loose and build up water in them so when you walk on them you get your feet wet. This could be so easily fixed with a regular maintenance person going round and fixing these problems just to make a bit more clean and tidy.
Bar - Can’t really complain about the bar because the all inclusive was cheap so expect cheap drinks BUT drinks was always flat even the beer.
Food - The all inclusive is awful near enough same selection every morning and night. The food is awful mushrooms feeling plastic and tasting of chemicals like washing up liquid. We ending having to go out every morning night because the food was that bad!
On the beach - We complained the morning after we got there and wanted moving but was messed around by the hotel and on the beach for days ( we complained on Tuesday) nothing happens till Friday! Luckily we are in the position we were able to get out of there and get a new hotel room even if it was the last few days of our holiday. I feel sorry for the family’s the aren’t int that position as this place is not fit to be open! And definitely not somewhere to take your kids unless you want them coming back with an illness or disease!
Louise Lessels
Excellent location close to everything. Reception staff were very friendly and helpful and kindly gave us a 2 bedroom apartment instead of the 1 bedroom we had booked. It was great with a huge balcony and powerful shower and overlooked one of the 3 swimming pools. We were all inclusive and food was fine for a 3*. We could always find something and there was plenty of choice. Choice of drinks on all inclusive were fine - local spirits, wine, beer and cocktails. Only minor complaint was that the pool nearest us wasn't heated so very cold in January. The other 2 pools were heated but one was very busy and the other was miles away up a lot of stairs so we stuck with the cold one. In summary a great 3* hotel in a lovely location. Good value for money. Would definitely stay again.
ken cox
We are here now and very disappointed! Paid a lot of money to stay here! Firstly the staff are 100%, down side to this is the FOOD its terrible I know it’s 3 star but the food is terrible went down this morning for breakfast, couldn’t find a table that was set up! Most tables full of dirty plates cups etc we had to clear a table so we could sit down! Go find knife and folks to. Not much of a choice food wise I had egg and I think it was bacon smelled like death and so greasy! Most of the food was Luke warm. The chef should be ashamed bringing food out like that!! Went for the evening meal at 8.55pm shocking! They were packing things up the food what was left was disgusting chips cold! Had turkey didn’t taste of that at all!! Peas were very dry!! Tuck a photo of them! So much more! The cleaners!! This morning woke me up at 5.20am this morning with a trolly going along! two people talking loudly!!! We were out all day today came back and are room hasn’t been cleaned! Which I find disgusting this is part of the service we pay for 100% wouldn’t stay again but it’s 3 star!! Same with the food etc people have different tastes.
Nigel S
Nice and clean but the room was red hot , no AC.
Had 1 bedroom with 2 single beds pushed together , a sofa bed in the lounge area ...double
The hotel itself is clean with a squash, basketball, tennis court plus a football pitch on sand.
The breakfasts were nice , usual fried , fruit and cereal , pastries and toast ...and a selection of drinks .
The rooms we had were right at the back away from the entrance it's a bit of a maze to find the room which was a fair distance away ...if your not able bodied ask for a room near the entrance .
Excellent trips bookable daily from the reception area
Åsa Forsman
I’m sorry…
We stayed in one of the more newly renovated flats, but, at check in the room wasn’t cleaned, sheaths in a bag. First thing we had to do was to go down to reception and ask for stuff “making the beds and clean”. Cleaning during our stay was “non existent”. Four people stayed in one, actually quite big apartment, but only got one key. The whole hotel area was…well… well worn. Even though the bathroom was renovated water didn’t drain down.
But I’m happy I was with family and enjoyed out stay anyway. Staff was nice and the children had a good time (we were 7 people in two flats).
But I have stayed at better 2 star hotel’s elsewhere.
My Booking
