Michael Andreasen
we've been to Tenerife 10 times over the last few years, so it's safe to say we tried an assortment of hotels. this one easily ranks top 3! quiet, enclosed from outside traffic, no random loud music in the pool noone wants. a small restaurant with some chilled music not lout enough to annoy you, and still a nice vibe! very friendly and helpful staff. the activity staff, take their time to talk to the guests and get to know them, while not being at all pushy, about their upcoming activities👌🏼 rooms are great, spacious and clean. and for once decent pillows!😂 a heated pool, which is great if you come in the winter, chilled but not freezing, so its good for cooling down! no latenight parties or crazy entertainment to the wee hours.
everything within a short walk, a supermarket across the street, with everything you need!
we are definitely coming back 👌🏼🍻
J F
I would consider staying here again in the future if I can get a good price. This hotel would be a lot better if it had air con although the ceiling fans did an OK job most of the time. The location wasn't bad for us. About 10 minute walk to paddy o kellys bar or the hard rock. We always got a taxi back at end of night paying no more than 5 euros. Was nice and quiet during the night so a plus to being slightly out of the main parts. Pool was decent enough. Staff were nice. Big supermarket over the road was also very handy.
Ashley Welsh
On arrival at the hotel We noticed straight away that the back door locks were extremely flimsy, offering little to no security.
The lifeguards were more interested in scrolling on their phones than supervising the pool. At one point, a member of our family had to jump into the pool to help save a child. After this, the lifeguards then stated that children were not allowed to use floatation aids, which was shocking considering their lack of attentiveness and professionalism.
There were around 40 people in our party, and on the one night we all went out together, my room was targeted and thousands of pounds worth of personal belongings were stolen. Despite the hotel advertising a 24-hour manned reception, it was unmanned at the time, and the security guard was not monitoring the cameras. Had he been doing so, he would have seen the masked individual scaling the wall with a crowbar.
When the robbery was reported, we were told there had not been a robbery in 15 years. However, we later discovered this was untrue, as passengers on our return flight reported having hundreds of euros stolen from the same hotel the week before. The security guard also stated he could not assist by calling the police due to “no jurisdiction”, yet the previous night the children had been told to quieten down or the police would be called — which is a clear contradiction.
Our room was sealed off, but no alternative accommodation was provided. If it were not for our large family group, we would not have had a bed to sleep in. To make matters worse, no member of staff approached us the following day to apologise or offer support. We even had to inform the cleaners ourselves not to enter the room. Neither jet 2 nor the police came to us despite reassurances they would be meanijg we spent the full last day in limbo and ruining our holiday
Overall, this experience was extremely disappointing and stressful. Due to the lack of security, poor safety standards, and unprofessional handling of a serious incident, I would not recommend this hotel.
Ryan Thomas
Very good value, rooms are a great size and everywhere is kept super clean. Slightly dated and some marks in places but fine for the price bracket of hotel. Pool is a nice size could be deeper. Handy large supermarket over the road, it's a little walk (20mins) to the beach but good location to go either to playa de las Americas (party bit) or Los Cristianos (nicer beach and more town feel). Some restaurants within 5mins walk too.
caroline grogan
absolutely foul.
2nd story pool view apartment. the bathroom was moldy and full of small roachy and beetley looking bugs, the kitchen wasnt much better with its ants. sofa absolutely infested with bedbugs, which the staff dismissed. one mattress was fine and the other was crawling with ants. receptionist was incredibly rude when asking about anything. will not be returning
