TIM COLEMAN
We've stayed here as a family three times now, we love it there. Plenty of stuff for the kids to do, the zoo and waterpark are particularly good. Food at the canteen is great, loads of variety. All Inclusive ultra canteen is amazing, less crowded and better coffee in the morning. Rooms are showing their age a bit, but we didn't spend much time in them any way, too much to do and see around the park.
Monika Klabun
### Great attached parks, but a tired resort, loud evenings, and poor service – Wouldn't return
We visited Magic Natura at the end of May as a family of five (two adults, and three children aged 13, 8, and 8). While the parks themselves were brilliant, the resort unfortunately fell quite short of our expectations.
**The Best Parts**
* **The Parks:** The absolute highlight of the trip was having access to the water park and the zoo. Visiting at the end of May meant it wasn’t overly busy. The kids loved the animals and the slides, and the paddling pool areas were a big hit.
**Things to Know**
* **Tired Accommodation:** The lodges are definitely showing their age, particularly the bathrooms and the exterior spaces. If you are a family of five, be aware that the third child has to sleep in the living room area, which is less than ideal. We also found that there wasn't enough outdoor seating provided for all five of us.
* **Staff and Communication:** The reception staff did not seem very well informed and frequently just told us to use the hotel app, which is not intuitive at all. Additionally, a lot of the staff do not speak any English, making it quite difficult to ask for things or resolve basic issues.
* **Housekeeping:** Service seemed to drop off completely at the end of our stay. On our last day, our mini-fridge was not refilled, and our towels were not changed.
* **Pools and Bars:** The hotel’s own pools and lounge chairs are looking very worn. The pool bars close at 6:00 PM, and we found the bar staff to be quite slow. They often seemed inconvenienced by drink orders, though they were suddenly very quick when rushing to pull the blinds down at closing time.
* **Dining Chaos:** The restaurant gets exceptionally busy, making it incredibly difficult to find a table at times. That being said, the dining staff work very hard and do a great job cleaning up plates as fast as they can.
* **Late Night Noise:** The resort website claims that "rest hours" begin at 11:00 PM, but the evening entertainment is loud and goes on until midnight. We could hear it very clearly from our lodge, which made it difficult for the kids to fall asleep.
**Overall Verdict**
The holiday was just okay, entirely saved by how great the zoo and water park were. However, considering the tired state of the resort, the noise levels, the lack of space in the lodges, and the frustrating service, it wasn't a great hotel experience. We wouldn't choose to stay here again.
Scott Hall
Review of my stay.
We booked the all inclusive plus Polynesian lodge with hot tub for a family of 4.
Lodge was the perfect size for the four of us and we really enjoyed having the hot tub especially on the two days it rained.
Food was brilliant, couldn't fault it, and having the orange wristband was a nice wee touch.
Access to Terra Natura and Aqua Natura was ace for the kids and they were kept entertained throughout, loads of activities for them to do, you can see what is on each day on the app and just turn up and take part.
We had a bit of an issue when the oldest daughter left her bag at the Magic Robin hood medieval show (which I really recommend!) but the reception staff at Magic Natura and Ellie at customer services went out of their way to locate it and let me know when I could go and collect it.
All the other staff from bar staff, cleaning staff and those serving dinner were also amazing throughout, highly recommended for a family.and we'll definitely be back.
Cristian and Sandra from the entertainment team were amazing, gave the kids so much attention and kept us all entertained
Andy Mellor
Just returned from 7 night stay with the family, absolutely loved every minute :) The zoo is fantastic, the location gorgeous, and all the staff are friendly. There are some bad reviews here, but we didnt experience anything negative. However, we did go in term time, and we upgraded to Ultra so got access to the 3 themed restraints, a meal out in Benidorm, a medieval banquet, and a themed pirate show. Would recommend if you go to upgrade, then use the App to book everything on day 1!
Thomas Douthwaite
Our original room was not available so we were given a free upgrade which was great.
Staff super friendly
Always clean
All inclusive meant access to the waterpark and zoo.
Both were fantastic and well worth the money we paid to come.
There is always something to do without leaving the resort.
My kids have loved every minute.
Would 100% return again.
