Katie Ashen
Had our first holiday booked here, checked in at 2am guy at the desk was nice but told us some wrong information that morning we've come for our breakfast which was 10am and it had closed... It started 7-10am I went to the desk and explained and I'm guessing the manager as she was very rude told me I should have looked at the signs before I went to my room. Bearing in mind my first plane journey/different country I was tired. I then explained this and she just said not my problem. I was shocked
I spoke to her again this afternoon about our Aircon as it didn't work and we booked a hotel with Aircon. She told me it doesn't work and ignored anything I had to say.
Was really upset about the situation we had no one to actually talk too who cared
The next day we ate breakfast but I wasn't sure about the food.. we only ended up having fried eggs with bread and fruit.
There was a few alterations with others, trying to bully me out the way and nudging me, we ended up talking to some English families to get some help.
The area was lovely... old town is the best.
The hotel is ok for a few days but the staff are rude and will not help you.
Both the pools are freezing cold too!
Martyn Beever
Decent budget apartments in a block next to the main hotel,clean with probably the most outstanding views of Benidorm,staff decent polite no issues.
Free bus on the hour from the hotel to town and returning on the hour drop off is at Burger King Levanti beach.
Two hundred euros deposit separate to cost,in case of damages room checked before given back.
Chantelle Fogarty
This should be lower than a 1 star. Awful greeting on arrival, wasn’t informed of any information; be it the indoor pool, meal times, THE FREE BUS THEY SAY ON REVIEWS BUT NOT IN PERSON . Breakfast was shocking, luke warm ‘hot’ food, barely any fruit unless you want an orange or a grapefruit. Juices were like watery sugary drinks, not real juices at all. Disliked so much we only had breakfast the once out of a party of six. The lifts were a pain, we were on the 10th floor and it stopped at every level, irritating. On day two we decided to try the outside pool. And was frowned upon by what I presume was the ‘lifeguard’ in a tracksuit walking laps round the pool telling people off. He stormed over and told my partner off for putting an ice cube on my friend’s back. We were being watched like hawks. Uncomfortable feeling all in all. Even told to use the sunbed properly as one of our group wanted to face the sun the opposite way. Super extreme and couldn’t relax. Then to top it all off, on day two, we had hundreds of Spanish children arrive for a football tournament and staying in the hotel. We couldn’t play a single game of pool, darts, anything because we was swamped with the amount of children. All of which were rude, shouting off the balcony’s at 1am. I saw the security guard go up the levels numerous times but this didn’t ease the matter. Some were chanting in there rooms next door with music at night, these were ages up to I believe 16. Wouldn’t return, awful hotel, no air con, rude staff, only saving grace was the little shop downstairs the gentleman was super kind and friendly - gave our friend water for free. Shame for the rest of the stay. Would advise not to stay here!!
Phill Potts
Nice double room. I asked for a double bed but got two si gle beds, but no real issue. The reception man was a bit miserable. I'm not sure he liked British people, but luckily, I had my Spanish friends with me. Very slow at booking in. The hotel was spotlessly clean. Lifts very slow. Breakfast was plentiful and well organised. I was there for the Benidorm Palce show, and this is a great location to get there, very nearby.
Tim Halliday
Full of drunk groups. Music playing at night so sleep is difficult. The drunk groups take over the swimming pool. They also vomit in the corridors and leave rubbish around the hotel.
My Booking
