Neil McLean
Very nice hotel for the area. Great pool. Good rooms and great breakfast. In the middle of the nightlife area, 5min walk to great beach. Our room was 2 floors above the (good fun) cabaret bar and we could hear loud music until 1am every morning, but didn’t really bother us to be honest.
Jon Phillips
The rooms and areas of the hotel were really nice. We sadly came at a time when the pool was closed. We were told we could go to the hotel ambassador, but the pool there was freezing cold and the sun loungers there are terrible so we only went down there once. The food was really average. I opened a prawn and was not expecting it to be cold. It looked gross so I couldn’t bring myself to eat it. I was shocked that the breakfast food for a nice hotel was your standard catering breakfast that you’d expect in a cheap all inclusive holiday. At lunch time the whole ground floor smelt of fish and our 2nd floor had some weird smells. The shower head in our room was broken, but someone came and fixed it after a couple of days without use mentioning it so they were clearly already aware. Personally, I wouldn’t have allowed guests in a room with known issues of an essential facility. I would stay here again with the pool open as the sun loungers were really nice and the pool area really nice. I’d there was an option without food, I’d have taken it.
Deborah McNay
Fabulous Hotel and Staff. However I think the cooked food needs an upscale to keep in line with the other options. Also there are not enough lifts for the size of the hotel. 3 lifts which only serves 6 (thin) people at a time
Jacqueline Henderson
At the heart of Benidorm. Near all the buzz, but close door & block out all the noise. Food always fresh & something for everyone. Staff polite & helpful. Pool area very good with lots of beds, umbrellas and great pool.
Lissie Peterborough
Lovely clean hotel, nice new pool area recently finished which is heated at present. Sun beds reserved all day not used.
We had a front room 8th floor, good bed, very clean,lots of fresh towels etc. The noise from the arcos/arrow pub opposite is super loud all day from 11.30am until it’s club closes around 1.30am, it’s a very loud part of town, and you definitely need to take this into account 24hrs a day with the 4am walk home crowds. It’s not terrible but you can definitely hear it through the patio doors. The front gets nice tea time sun and people watching ! Where else do u see 2 inflatable dinosaurs on a zebra crossing 😂..
Staff are all lovely and work very hard in all areas of the hotel. Good drinks prices and own access downstairs to the Philippines.
My only major disappointment was the food, only one half of the stations were open, the food quality and choice for breakfast was good, but honestly the evening meal hot choices were completely unacceptable, like some kind of poor work canteen selection, tinned veg,stewed meats generally pork, chicken nuggets, chips. It was never replenished well with empty scraped trays, or particularly hot, I’m not sure how they would cater for vegetarians apart from the salad bar, or dietary/allergy needs. We ended up eating out most nights in our 2 week stay.
We are regular visitors to Benidorm for early or late summer breaks, so would consider this hotel again on a B&B basis if the price was good. We normally use the Don Pancho and it was significantly lower cost here, but ended up being pointless due to meal costs. I would still recommend on the other good points.