Hotel Marina

Stephen Staley

I’ve booked with this company five times this year and have spent a significant amount of money. While everything was fine when things went smoothly, the true measure of a company is how it handles issues when they arise. Unfortunately, when I needed support, the customer service was extremely disappointing. The response was poor and unhelpful, and it was clear that the staff lacked proper training in delivering quality customer care. This experience has been frustrating, and I sincerely hope the company takes steps to improve its service standards moving forward.

Lucie Wilson

Hotel is in an amazing location if you have come to Benidorm to visit the strip often and go to Levante beach. I’d stay in the old town if I was to visit again but that is just personal preference! Check in and out process was very smooth, Richard on the front desk was fab. Be aware you need to pay €150pp deposit on arrival but we got this back quickly. Hotel is aesthetically pleasing and has cool decor. You get your room key on your wrist. The Elation rooms are really nice and spacious but these are on the top floor and we found the balcony stunk as waste facilities are on the roof (common smell in Spain throughout the summer we were told!) the hotel has pool parties between 12-8 so the pool is always busy but you can still find a sun lounger to chill out on if you prefer, we had no trouble finding a lounger at any point in our 5 day stay. The hotel didn’t show the F1 on a Sunday which we thought it would and had technical difficulties throughout the women’s euros, the screen kept freezing, turning off and there was no commentary for the majority of it. The Bliss rooms are less nice and smaller and my two friends staying in there had issues with air con on the first night but this was resolved by the next day. Due to the constant pool parties you will find lots of drunk guests in the communal areas and lifts, many of these are rowdy English men which is the main crowd of the hotel but to be expected for this area!

Hannah Evans

Bedroom was nice. We paid 115€ for one night not including breakfast. The shower had a tough time staying hot. Didn’t have much interaction with staff but the receptionist was friendly. Great location. One thing I do want to point out is the air con. Needs looking at by maintenance. Was not cold.

Warren Williams

This hotel is clearly one of the better options in Benidorm but it isn’t without fault. There is a deposit taken at check-in of 200€ per person, 150€ that is refundable on check-out and 50€ which is given as credit to spend around the hotel. This was an unexpected expense so be sure to factor this in if you are on a budget. The rooms are basic but functional and there is a daily maid service. The pool is great, plenty of beds and several bars. The only issue is that the waiters prioritise visitors to the beach bar, rather than hotel guests making it difficult to get served at times. Would probably stay here again in the unlikely event I ever return to Benidorm, but only with a group of friends and not as a couple.

Camila Aguiar

Horrible place. They charged me €80 to sit on a completely filthy sunbed. The service is poor. The waiters don't know the price of anything and confuse you. They charge €700 for a VIP room without a drink, hahaha. I think it's a rip-off for tourists. I don't recommend it at all!