Lucy Jarvis
Me and my sister had a really lovely stay here. would definitely recommend. Food was mostly okay could have been a little better and the rooms were quite humid and we found it hard to cool down but was out most of the day anyway, rooms itself was clean and the cleaners often came in to change bedding and refresh towels. The location itself was great, very close to everything you need. Multiple pools with lots of free sunbeds along with a beautiful sky bar with a glass pool this specifically was a massive highlight for us! Staff where always very helpful and kind would 100% come back
S T
Do not stay in this hotel. Worst hotel experience we have had.
Me & my partner had our holiday booked from January, to stay the start of September. As many people we worked hard all year to pay for it and have been looking forward to it all year long.
Upon arrival, we approached the male receptionist (bald with glasses) and were hit with a cold welcome. Gave us our room number and shown us on a map where it was. Dragged our cases up hill to our room and instantly I burst into tears. The room was appalling. Tiny, live wires sticking out from the ceiling, no plugs working. Managed to get a room change through Jet2 which was much better.
We then payed for our safe on the second day as reception wouldn’t let us do it on arrival (found that weird). €20 to pay and €20 deposit. When we were checking out, we took our room keys and safe key back to reception. The receptionist (different to the one we had on check in) told us our safe deposit wasn’t logged so we won’t be getting it back! I said to her “how would we have a safe key if we hadn’t paid for it?” She responded with “we sometimes give them out” ? So some people get them for free and others have to pay €40!? We was appalled I know it’s only €20 but they already had a lot of money out of us and it is the principle of it! We had to go for our transfer then so didn’t have time to take it any further but it’s safe to say we would not be returning even if someone paid us!! I think the owner of the hotel needs to have a rethink about the staff they have on their reception (besides Bradley I think his name was. The British guy, he was lovely and helpful). Rude attitudes and robbing tendencies. I’ve seen another review about someone being robbed too. Looks like it’s not just Veronica’s strip where you need to hide your belongings. Do not make the same mistake as us.
Wendy Devonport
Upon arrival guy on reception not very helpful at all ,just gave us a map,room very outdated table coming away from the wall and plaster all cracked ,curtain ripped,had to scan a QR code to get the WiFi and join a WhatsApp service to ask for any services we required ,ie,bed change ,towels change ,room clean ,which was done very quickly but only when we asked for it ,it wasn't a regular thing ,bathroom wasn't cleaned once in the 2 weeks we were there ,pool area not very well looked after , bins full ,parasols just chucked on the floor ,we walked through to the other complex and what a difference just perfect ,clean and very inviting,. It wasn't until we were leaving that we checked under the bed to make sure we hadn't left anything that we saw at least an inch of dust ,the beds haven't been moved for months ,.all in all having paid £2500 this place is awful ,only plus was the bed was very comfy and huge
Derek Doyle
Staff at the hotel Los Olivos (specifically at reception and pool bar areas) are definitely not suited to the hospitality industry. No concept of customer service - verging on rude. No actually, just rude. No eye contact, no smile, no welcome. One word responses to almost every enquiry - usually NO or Not Possible. They look like they really do not want to be there. The above briefly describes our experiences with the guy manning the reception desk. I'm mean this is where people get their first impressions on the place.
The service at the pool bar is deplorable. When there is a staff member available - which seems to be hit and miss, they are too busy having full blown conversations with their colleagues to serve the waiting customers. This happened across multiple days. One instance where I stood at the bar, eventually made eye contact with the server but still had to wait almost 15 minutes – not an exaggeration – for him to finish his conversation just so I could place an order for 2 sandwiches and 2 drinks. After day 3 of the holiday we stopped going to the pool bar altogether.
All of the above is really a shame as the hotel itself is nice enough and in a good location. Just goes to show the impact the staff can have on any establishment I guess.
Dawn Hunter
We had a gold room with roof terrace which was amazing!! Room was tired and in need of a tidy up. Brekky had everything u could want. Reception staff polite and friendly. Our 2nd time there and will deffo return
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