Vivienne Chow
Just checked in and immediately regretted booking this place. A strange smell of mould hit my nose as soon as I opened the door. The room is old and amenities are poorly maintained. The air conditioners are old not powerful enough. The room is small — definitely not what I expected from the photos. The pools are small and overcrowded. The underground parking is bizarre. My first time in Tenerife so I thought maybe it’d be nice to try to stay in different places but moving from Kora Living to this is like descending from heaven to…well…not hell but the gap is simply too huge considering we are paying more or less the same.
Update July 5: we went to breakfast this morning and oh my God it was the worst hotel breakfast I have ever had in my life. The food was disastrous. I always finish my food as I hate leftovers, but this time I cannot finish the scrambled eggs— they were so awful that I had no idea what I was eating. The hash brown was burnt and chewy. I made a cappuccino at the coffee machine and it tasted like powdered chocolate. My friend’s black coffee was worse, it tasted like water from an astray. The place was overcrowded and messy a lot of plates and dishes were piled up on tables. The floor was raided by leftover food. The staffers were sulking—couldn’t blame them really. The place was seriously understaffed. There were not enough people to serve and clean up.
I looked around and it dawned on me that this was not a place for me. This is the kind of place for families with children or elderly that want to spend some time together on a budget. I should not be competing with them.
Update July 5 evening: The infinity pool of Sky Margaritas bar was the best thing about this place. Took lots of photos and had a great time. We only had pineapple juice though. I don’t think you need to be hotel guest to come to this bar. I updated my review from 1 star to 2 stars after this.
Sam
We stayed here for 2 weeks at the start of August and were concerned by the reviews before we went but we were happily surprised by our experience.
Customer Service:
we had emailed the hotel a number of times before we went to try and ensure we could access their car park as we had a hire car, and was completely ignored, however on arrival found the reception helpful, polite and friendly. We paid 10 Euro per day to park in their private car park and never had an issue getting a space.
We had to wait for around an hour past the stated check in time for our room to be ready but the receptionist kept checking in with housekeeping and kept us well informed.
Room:
We had booked a Gold 1 bed apartment and it was located right at the back of the hotel, which has some steep ramps and numerous stairs to access which was only really a challenge when dragging all our luggage but otherwise wasn't an issue but could see some less able guests might find it more of a challenge.
The room was modern, spacious and clean with large balcony and roof terrace with great views.
There was AC in both the bedroom and lounge area and both worked well.
The room was cleaned every other day and always had fresh towels.
Upon arrival we were missing a couple of pillows but which was resolved immediately.
Pools: pools were warm, and clean; there was no management of sun loungers and these were largely reserved by towels by the time.we got up most days which was inconvenient. If the hotel scrapped the large bali beds (which are not used in the two weeks by anyone) and put out more loungers, as well as managed the reserving of beds when not using them then this would be a great improvement.
Restaurant: located in the hotel next door but all in the same complex, the breakfast was great with nice food and a good selection, it did get busy at times and there was a short queue for a table but only as the restaurant staff couldn't cope and couldn't clear tables and reset quick enough.
Dinner was nice quality but got a but samey with limited selection, so we chose to eat out every couple of nights. There was never an issue getting a table at dinner. Staff all friendly and helpful.
Location: right on thr front line next to the beach, location.was absolutely perfect. Only annoyance was that the doors to the rear of the hotel were always out of order and so a long walk round when should have been directly next to our room.
Entertainment: only an occasional singer in the restaurant, but nothing for kids or during he day. This didn't bother us but might some.
Generally we found the hotel in good condition, clean, presentable and with good amenities in a great location. We had a great holiday.
The hotel could be fantastic with some quick fixes, but please don't be put off or worried if you've booked!
Katz R
Stayed here recently with my mother for a week and had a really good time. The hotel represents good value with friendly and accommodating staff happy to help with queries.
We had opted for half board including an impressive breakfast with plenty of options to satisfy most tastes with plenty of meat and fruit, cereal and bread options. There was a so called "live" cooking station with one chef cooking omelettes, eggs to order etc. Didn't exactly understand the reason for this as it was a infuriatingly slow process and defeated the whole idea as nobody wants to queue forever for a simple fried egg. Orange juice was a little cheap and tasteless, but this was the only negative part of the breakfast.
Rooms were very big, spacious with minimal artwork on the all white walls. The rooms are functional, but not exactly cosy. Plenty of empty cupboards with no extra blankets or pillows which have to be requested if required.
Pool is a good size and never felt overcrowded with a small cafeteria which is surprisingly good value for money.
I really liked this hotel and I think a lot of guests felt the same. Can't fault it for the price and easy access to bars and beach.
I would stay here again.🙂
George
Lovely resort. 24hr reception, a WhatsApp number to report any issues etc and best off all, no sunbed wars at the crack of dawn and no cockroaches!
The apartment was clean, spacious and fitted with two AC units that were a lifesaver.
It's located just off the main strip at the beachfront where there are some very nice restaurants.
The highlight for me was how quiet it was! No paper thin walls, no noise from outside.
We also had breakfast included and this was a perfect start to each day. A huge variety of both Spanish and English breakfast items, breads, cold meats and cheeses, a chef at the grill station each morning making you omelettes, crepes and fried eggs etc.
We really enjoyed our stay and would 100% return again.
Esra Shen
A Disappointing Stay – Poor Service, Hygiene Issues, and Disrespectful Staff
My husband and I had one of the worst hotel experiences we’ve ever encountered during our stay here. There were serious issues with both basic hygiene and customer service. Despite booking an all-inclusive package, we faced the following problems:
1. No Toilet Seat
There was no toilet seat when we arrived. Due to the unfriendly attitude of the staff, we didn’t feel comfortable reporting it. This is a basic hygiene issue.
2. No Water in the Room
No water or basic amenities were provided. When we asked at reception, the staff didn’t make eye contact and said, “There isn’t any.” We were told to get it from the restaurant — a 5-minute walk. Completely unacceptable.
3. Cold and Indifferent Check-In
No greeting or orientation. We were handed a piece of paper with the room number and left to figure things out.
4. Aggressive Response to a Question
We confused the towel deposit with the parking fee and asked about it. The receptionist suddenly shouted at us:
“Do you think I’m after your €20?!”
When we asked to speak with someone else, she yelled “Go away!” We apologized just to avoid escalation, but got no apology in return. Shocking and humiliating.
5. Cockroaches in the Room
We saw cockroaches from day one. Because of earlier incidents, we didn’t feel safe reporting it.
6. No “Do Not Disturb” Sign
Someone entered our room without knocking while we were sleeping. We said we didn’t want cleaning.
7. No Basic Information
We were only given meal times. No info on pool, water access, or facilities. We had to learn everything ourselves.
8. No Air Conditioning
No AC, just a weak fan. The heat was unbearable and made sleeping difficult.
9. Dirty Bathroom
The grout was yellow and stained. It felt neglected and dirty.
10. Cleaning Tools in the Room
A mop and bucket were left inside our room, making it feel unprofessional and careless.
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Final Night: Break-In and Theft
On our last night, our room was broken into while we were asleep. Our belongings — including ID cards, bank cards, and cash — were stolen. Terrified, we rushed to reception.
The same receptionist (Sara)who had yelled at us earlier refused to help. She didn’t express concern, avoided eye contact, and said:
“Go to the police. I can’t help you.”
No support, no empathy — we were completely abandoned in a traumatic situation.
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This stay was a complete failure — from hygiene and comfort to basic safety and decency. We absolutely do not recommend this hotel and urge management to address these serious issues.
My Booking
