Chris Page
The views are stunning, great view of the sunset. Room was nice a quite spacious (we went self catering for a change so had a small “apartment” with a hob and fridge freezer. Clean and well maintained. Friendly staff. There was a mixture of families, couples and young groups when we stayed. The only “downside” was there aren’t enough sun umbrellas to go around and at certain points of the day there’s no natural shade. Would definitely recommend and would go back there.
Karim Kandil
I wish Google had the option to give 0 stars or even negative. This place completely ruined our holiday and made us want to never return to Tenerife:
i) The balcony doors don't lock making you feel unsafe whilst in or out
ii) We checked into a dirty room with leftovers from the previous guests
iii) The fridge wasn’t working, and the reception staff showed no interest in fixing it (for the entire stay)
iv) All the doors are creaking loudly, waking you up during the night.
v) The hotel staff were so noisy in the mornings making it impossible to rest and they didn't care about the guests' comfort
However, the worst part was that the place was infested with bugs and ants. A friend who lives in Tenerife said they've never seen anything like it.
And to top it all off, the swimming pool lifeguard ruined our stay on day four. He started threatening and swearing at us for having a glass bottle by the pool (not bought by us!). We felt so unsafe that we ended up reporting the incident to the police.
On a positive note, the pool bar staff were fantastic—10/10. We only found out on the last day that the bar isn't managed by the same owner as the hotel/apartments, which was evident in the difference in service quality. The bar staff, food, drinks, prices, and music were all great, but unfortunately, we didn't get to enjoy them much due to the lifeguard (who is employed by the hotel).
In short, stay away from this place. Friendly advice.
Wayne Masterson
Just had 10 nights here and can't fault it.
Rooms were fine, we had a 1 bed apartment, all facilities were good, staff are great especially the bar staff, friendly, down to earth and polite. Music is a little loud but it cuts off at midnight and we enjoyed the atmosphere, views are amazing, yes it is up a steep hill but it's a nice walk down and only 6 euro back in a taxi. I would recommend this place as it's away from the hustle of the main area. No issues with cleaning, everyday our room was cleaned, beds made etc. done point out the staff don't speak English but we didn't have a problem and after all we were in a Spanish speaking resort so maybe Folk should make an effort to speak their language? Thanks for a great 10 days no issues from us, I found the place was great value for money. I would visit again 😎
Daniela Munti
Stayed at this hotel from 4th-11th of September 2024. Currently still here, I would say that the rooms definitely need to be properly cleaned , as the floors are filthy and you cannot walk barefoot around the room as your feet will turn black, Could use a good dust and disinfecting. Balcony was also quite filthy and the table and chairs outside were sticky. Another downside is that cockroaches were in our room. We were originally stayed in a different room prior in which we were met with plumbing issues and a safety hazard as the water from the shower would leak all the way outside of the bathroom in which I almost cracked my skull open. We had complained about this issue a day after we checked in, we had told the reception not once but three times and then they decided to move our room. The staff overall are lovely though. This experience has made me not want to come to Tenerife again. I have been to Tenerife quite a number of times and not any of the hotels have I stayed with have been this poorly. Definitely do not recommend , Avoid at all costs.
Helen Morton
Amazing hotel, amazing staff, lovely clean rooms, staff cant do enough for you.. i was very dubious about coming once id read the reviews.. but exceeded my expectations... the only thing is the location, lots of hills 🤣 but over all 12/10 for the hotel and staff will definitely return.