Andreea Dinu
The location is an issue if you don't have a car, but we did, and so we just enjoyed the amazing panoramic view. The pool was also great, big enough, and clean.
The rooms are good size but in need of renovation. The furniture is outdated and looks like it's falling apart. It was clean, but there could be more careful and clean better.
We stayed for 6 nights, and our towels were replaced only when we managed to catch the claning lady and ask for this on our 5th day.
For the price we paid, it was fair, but it has the potential to become an amazing place if they decide to invest some money in renovation.
Sara Asher
On arrival we was greeted by the man at the bottom which pointed us to the top, after pushing our 2 large suitcases up loads of hills we finally got to reception and then went to our apartment.
The toilets in our apartments smelt of urine, the cleaners didn’t clean our room properly and some of the days they didn’t come at all.
HOWEVER… the people down at the pool are very friendly and always happy to help, the food is average and good priced.
The pool stays open till late and the kids absolutely loved it.
The hotel is out of distance from the main strip but a taxi is affordable and it’s nice to be away from the chaos.
On arrival me and my partner was not happy with the location but as we got into our 10 days we enjoyed not being close to the main strip and we even said that we enjoyed it that much we would return.
Dan Black
I waited until I left to get the most thorough review I could. The bar staff were amazing, and so were MOST the reception staff.
I would say I recommend the place, but I’m disabled, I could walk down the hill easily, but back up it was a nightmare, that nearly ended in a trip to the local hospital. Expect taxis of €8-15 euros depending on where you’ve come from, they all seemed legit fares, but there were supplementary fares, which we never hit.
The rooms also have some issues, some lights were faulty during our stay, and we did ask for assistance - nothing, and the air conditioning was leaking. We told a receptionist the first night - nothing, and didn’t seem to understand the severity, went later on - noted and told that the hotel would fix it, and then it was eventually fixed eighteen hours later.
There is no restaurant, it is now a poolside bar only. Breakfast is not included regardless it appears, cocktails are €8-9, whilst food can set you back at most €10-15. There is an onsite supermarket, if you want cheaper drinks a by the pool, I genuinely suggest to go there.
Finally, this hotel has a BIG issue with cannabis smokers. So much so, I felt like I was going to be sick most nights, there would be no point moving, as this group of individuals were all located around the different segments of the hotel, meaning the smell would’ve been with us regardless. The drug users here, openly did cannabis amongst other drugs, and given it is a family (and autism friendly) hotel, I was genuinely shocked to see Nitrous canisters on people’s balconies. It genuinely put me off the place. Given the increase in laws, it was shocking, when I asked the bar staff - they said it was normal and to get used to it. Very poor.
You are at the VERY top of the hill, and the highest hotel by far. The only positive of this - the views.
Su Evans-McSherry
Stayed here for our 2 week holiday, the hotel is steep to get in and out of as you have to park on the road and walk down to the hotel reception and the rooms are all set on different levels which are reached by walking on ramps, so not great if you have walking difficulties.
It is set up high on the mountain side with stunning views over to La Gomera and all the water front from Las Americas to Fañabé, beautiful in the day time and lovely at night seeing the lights from La Gomera and down the cliff to the brighter lit up areas of Las Americas.
We had a studio apartment which was extremely spacious.
With 2 beds pushed together, which are larger than uk single beds but slightly smaller than uk double beds.
The bathroom was a good size with a large walk in shower, which unfortunately due to the design has water running over the rest of the bathroom, easily solved by putting a towel down when using the shower, the normal toilet and bidet, sink and large mirror, a hairdryer which doesn't really dry your hair, the natural heat will do that for you in no time.
We had a double couch which was a double pull out bed and long coffee table.
The kitchen had a good sized fridge and a medium freezer so a ¾ split in the uk.
A 2 hotplate cooker top which we never used, kettle, toaster, cutlery, crockery and pans if you did fancy cooking.
The rooms all come with air conditioning which we left on 24/7 to enable us to cool off but not become cold and sleep better at night, we also had our curtains closed a lot of the time once the sun was out, just to keep the room cooler.
The hotel has a pool and spa pool, they are not overly large as some other family hotels are, but big enough for the people who were using it (predominantly children/young teens) to have fun playing in, right next to the pool is the seating area where you can order food from the hotel to eat, can't say anything about the food as we never ate from there.
Just past the seating area their are sunbeds, you just put them where you want them, as they are all put away during the evening.
Evening entertainment was a selection of live single singer's, some better than others, they start at 8pm-10pm which allowed time for you to settle the children down for the night.
The complex was lovely and quiet in the night during our first week, the second week new people arrived and liked to sit on the seating area having a good time, but when you are right next to the area it is too much especially when they never left before 2am for the 5 days they were at the hotel.
The whole complex was clean and tidy, best thing cleaning staff not wanting to access your appointment early.
You have to let them know when you want clean towels and bedding, otherwise they only empty the bins and mop the floor daily, we were always out when they were around.
The safe is a must for your passports medication and extra cash if you are taking money with you otherwise they are not covered by your insurance, you will get your deposit back when you hand your key back.
You get given 2 card access keys when you arrive 1 of them has to be inserted into the little box just by your front door for the electric to work, just watch out because some cleaners will lift it a little bit so the electric is not on, we spoke to reception about this as we had medication that needed storing in the fridge namely my husbands insulin and our purchased water, the staff didn't touch it after that, so if you need more than 1 access key to your apartment you will need to speak to reception, it wasn't a problem for us as we were always together.
Would I recommend the accommodation definitely especially as it is away from the night life of the other areas, the sights alone are amazing.
I would not recommend this accommodation for people with limited walking abilities as it is very steep, car hire is needed for getting around anywhere as the hotel is well out of the way and as far as I saw it didn't have a shop on site, if it says it does then I never ventured to find it as the hypermarket is only down the road.
Caitlin Harrison
2nd time here. First time was amazing no complaints. This time not so great… we had belongings taken out of room/balcony :( when reported to the man on reception my partner was shrugged at and told “you’ve lost them now” but then did inform us he would have the cleaners check the bins (we didn’t hear anything back from it). It was very noisy at night time and most nights we was awoken 1/2/3am in the morning but that didn’t bother us too much. When the main chef is on at the restaurant the food is brilliant however there were 4 days he was not there and the food became inedible. The floors are FILTHY in the room so wearing shoes inside is a must.
Apart from the above the bed is really comfy, lovely views, lovely pool area and plenty of sun loungers. But sadly we will not return.
My Booking
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