Kn Panoramica Heights Hotel

Caitlin Harrison

2nd time here. First time was amazing no complaints. This time not so great… we had belongings taken out of room/balcony :( when reported to the man on reception my partner was shrugged at and told “you’ve lost them now” but then did inform us he would have the cleaners check the bins (we didn’t hear anything back from it). It was very noisy at night time and most nights we was awoken 1/2/3am in the morning but that didn’t bother us too much. When the main chef is on at the restaurant the food is brilliant however there were 4 days he was not there and the food became inedible. The floors are FILTHY in the room so wearing shoes inside is a must. Apart from the above the bed is really comfy, lovely views, lovely pool area and plenty of sun loungers. But sadly we will not return.

Rob Gray

We arrived at Panoramica Heights and were given very vague instructions by the gate operator to find the reception which ended up being about 4 floors up which was pretty gutting after a long day and carrying all our heavy luggage with no assistance. There were no signs for reception either so we had to find our way there ourselves. Once settled in we realised that the hotel was far out the way of anything of interest, no shuttle bus or anything to get down to the beach so we had to embark on two very long walks every day for a fortnight as there’s no way we could have afforded 2 taxis every day. The incline of the path up to the hotel was just ridiculous and caused us great pain in our legs for several days, this wasn’t mentioned when we booked. We’re reasonably fit and enjoy a walk so distance wouldn’t have been an issue, but the angle of the walk was just excruciating. Other issues with our accommodation included the fact that the air con smelled badly of mould and had mould clearly visible inside. There was also large patches of damp and peeling paint on the walls which grew steadily worse over the course of our stay. We also awoke one morning to find a huge cockroach on the floor which we couldn’t catch. We asked the reception if they could sort this the next morning and provide us with evidence that it had been caught which was never provided so was likely in there for the course of our stay. There were also no plug sockets next to the bed which proved very inconvenient. The fridge also made a ridiculous noise all day and night and was clearly faulty which stopped us sleeping. We asked at least to be moved rooms but we we’re never given this option despite leaving our contact details at the desk, asking regularly in person and constantly seeing people checking in and out during our stay. We were forced to stay in the room with cockroaches, the air full of bug spray and a mouldy air con system with an already bad chest and a constantly buzzing fridge. Throughout our stay the hotel loudly played aggressive trance / dubstep remix-type ‘music’ which was booming away in the pool area at all hours. The ‘music’ was often full of bad language even with children around, I’m not a prude but there’s just no need for it in a public space, it makes for a very unfriendly atmosphere. Why not just play some gentle instrumental background music which wouldn’t offend anyone? Asked about the music being changed but no change was made. There was also a constant smell of people using marijuana at the hotel which was very unpleasant. The waiters at the hotel were also incompetent. We asked one night what cakes they had available (the menu said to ask your waiter about what’s available) and he replied ‘I don’t know, man’. Unbelievable. He didn’t say ‘I’ll find out for you’ or anything, we had to leave our table, go inside and try and find out for ourselves. We were also served still water after we ordered sparkling that night; not a busy night either just pure incompetence. All of the busses for excursions we had booked only collected and dropped customers off miles away from our hotel as it’s so far out of the way, everyone else was dropped off and collected at the front door of their hotels, but we had to be up earlier and got back much later than everyone else due to needing to walk to different hotels for collections and drop-offs. We asked the JET2 rep if we could be moved from this awful hotel early on in our stay but were told it would be a minimum of £50 to change plus whatever extra cost there was for the new hotel fee and would also take several days to arrange; we refused this on principle, why should we pay extra? The hotel shouldn’t even be on JET2’s books it’s so bad! Overall a totally unsatisfactory experience, will never return.

Vlada K

The room/furniture looked slightly older than how it was advertised on lastminute.com, however it’s a beautiful hotel overall. Has everything you need, including a convenience store, a restaurant and the atmosphere and view by the pool is amazing! Highly recommend.

Jack G

The rooms were pretty unclean with hair all over the bathroom and leftover food from the previous guests, the aircon and refrigerator were very noisy and if any guests returned quite late on it was so noisy in the rooms. But the view was spectacular, apart from the bald receptionist the staff were unbelievably helpful and for the price you pay I was not disappointed at all. Ooh and if you get a coach to the hotel, get ready to drag your suitcase up the steepest hill ever. Luckily mine got lost in the airport.

rachael hall

Couldn't pay Me to stay here, dirty, unsafe, very out dated nothing like photos the staff on reception are rude and not helpfull had to be room moved 3 times lumping cases up and down flights of stairs with my 3 children. First night balcony doors wouldn't shut reception wasn't bothered even though we had a 1 year old todler walking around, Absolutely terrible place. One room was infested with ants and another room the bathroom door wouldn't shut so no privacy for my teenage daughter.