Bs Bs
We had an amazing stay at the hotel! From the moment we arrived, the reception staff were so friendly and helpful. The hotel is very well organized, very stylish, and the rooms are spotless. Our room even had a jacuzzi, which made our stay extra special. The housekeeping is so quiet and careful that you hardly notice them, which makes the hotel feel very calm and relaxing. The restaurant was fantastic too, with great organization and staff who are always smiling and make you feel comfortable. The food was delicious with a lot of variety. The pools were crystal clear, the shows were amazing, and the mini golf was perfect for some fun family time. The theme park was just a step away, which was so convenient for us. The management team is great too, always making sure everything runs smoothly. We have been coming here for three years, and every year it gets better. We can’t wait to come back again next summer! Thank you all for the great service! 🩷🙏
Chris Dunn
From the moment we arrived, the level of service was impeccable—warm, attentive, and genuinely welcoming. Every staff member, from reception to housekeeping, went above and beyond to ensure our comfort. The buffet was a highlight: beautifully presented, with an impressive variety of fresh, high-quality dishes that catered to all tastes. Staff in the dining area were exceptional—professional, friendly, and quick to assist, without ever being intrusive. It’s clear that attention to detail and guest satisfaction are top priorities here. An outstanding experience from start to finish—we’ll absolutely return.
Mark Cundall
Hotel itself is good, location is far out of you want to go into Benidorm (around 12-15 euro each way).
Buffet for an evening meals is 34 euro for an adult or 15 euro for a child (we did not go for this).
The coffee shop has pizza for about 12 euro.
The issues i had were that the cleaning staff did not replace the coffee / tea etc each day (it was never refilled) also they only replaced the bottles of water once, on the day we moved into a second booking. Speaking to the cleaning staff they do NOT refill the coffee or water during your stay, but they said as a one off they would provide some water.
For a Marriott branded hotel, i found the above bad service, even the Aloft brand (lower end for Marriott) would do this...
Breakfast was good, but it only opened at 8am, where often you would find queues of families waiting to get in as families normally rise early - this should really be 7am.
The pool was good, but this opened at 11am, this seemed really strange to me as i would have expected this to be opened by 9am.
Don't get me wrong, it's a nice hotel, but it just needs a few tweaks by the management, to alter opening times and refilling the things in the rooms.
All staff were great.
Jennifer Cruz
We stayed at the hotel for five nights and thoroughly enjoyed our overall experience. A special mention goes to Mary from the housekeeping team—she consistently kept our room spotless and was always warm, helpful, and accommodating, which truly enhanced our stay.
We absolutely loved the direct access to Terra Mítica Park. It made our visit even more memorable, and our time at the park was truly fantastic.
I would like to offer a bit of constructive feedback regarding the bathroom in our room. Unfortunately, the bathtub design appears to be flawed, as water tends to spill over the edges, leaving the entire floor wet after every use. This issue is compounded by the absence of a floor drain, meaning the water remains on the floor until it is cleaned the following day.
Aside from that, the service provided by the staff has been excellent. Everyone we encountered was friendly, professional, and attentive to all our needs. Breakfast was also a highlight of our stay—consistently delicious and satisfying. It would be even better with a bit more variety in the daily offerings.
Thank you again for a wonderful stay. We look forward to returning in the future.
Cesar Correa
Well, it was probable unfortunately time. The hotel was running a big restoration while staying at. Some spaces were dirty, messy and uncomfortable, momentary. Pay attention to service, written or verbal communication is such a reflection of the corporate image, take care of your costumers. I would say it is great place, gorgeous decoration, massive event rooms and enjoyable outdoor facilities. Traditional and International food, fair price. The town is host of many events, so its beaches are amazing to hang out. Definitely, it must be a deal if you come to their water parks during summer.
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