Laura Becht
I had an amazing stay at Bahia Calma Beach! The apartment was clean, modern, and just a short walk from the beach. The staff were super friendly and helpful throughout my trip. The pool area was perfect for relaxing, and everything I needed was nearby. I absolutely recommend this place – I’d definitely come back!
K. K.
I rented an apartment in your hotel and while everything else was fine and the location was fantastic, very close to the beach, I had a serious issue. Under the roof of the solar terrace, I noticed several beehives. I am allergic and was extremely frightened. I reported this to a staff member, who took pictures and assured me that the problem would be addressed. Unfortunately, nothing was done about it. I am attaching photos of the hives.
Our apartment was located right next to a shopping center with bars and nightclubs, so it was a bit noisy in the evenings, but we didn’t mind at all—in fact, it was convenient to have places to go out nearby!
Next to the apartment, there is a large plot of land with abandoned buildings. Apparently, a major construction project is set to start there soon, so it’s worth keeping that in mind.
That being said, the hotel itself is very nice and definitely worth visiting.
Anna Stocker
Simple apartments in a great location next to the beach. The rooms were clean, but lacked a bit of love and attention to detail. Some more equipment and amenities for the kitchen would’ve been great. Overall good experience, easy check in and right by the ocean.
Emma Dalzell
Perfect location, lovely welcoming service on arrival. Rooms are simple but very clean and have all the basics you need for making meals. Very quiet and perfect for what we wanted!
Guido Nanni
I'm ecstatic by your reaffirmation that Clients need to lock all doors, all windows and ensure that all valuables are stored in the safe, as it reinforces the argument that the apartments are indeed at risk for break-ins. If they weren't you wouldn't need to reinforce this.
As a service provider you have a duty of care to your guests, and a legal obligation to ensure the safety and security of them.
It is not the first time that robberies have happened at this resort, yet there are no clear security measures in place at the Bahia Calma to protect guests apart from a few cameras.
Most holiday complexes including residential areas where we live ,have security patrolling the area.
The main gates of the complex are locked and can only be opened by an owner or guests with a key along with cameras fitted throughout, especially at the main gates.
The robbery was confirmed by the local police with some of the stolen belongings found a few days later in the actual grounds of the Bahia Calma!
Therfore you clearly failed to provide sufficient safety measures and as a result you allowed another robbery to occur.
This is not about protecting clients from monetary theft, it's about protecting clients from a potential attack in a holiday apartment managed by you at the Bahia Calm.
If one of the guests had woken up in the night and came across the intruder, what's to say that this person wasn't carrying a knife , or a baseball bat , something that could have seriously injured the family.
This breach of care caused the family losses (both emotional and financial)
Where I would not normally comment on situations not lived first hand in this instance I will, it is not personal as it would be made to be believed as I don't even know you.
I have only been living in Fuerteventura for 15 years with the family in question frequenting the Bahia Calma for only the last three years, not 20 years as claimed. This just highlights that you don't even know your own clients stay history.
My in-laws are not people who create problems or look to complain unnecessarily .
In their late 70's and their guest in her 80's) not speaking spanish, and shook up from the knowledge that strangers had been in their apartment whilst they slept, mad eit difficult to manage the situation, the complete lack of support from the Bahia Calma just added to it.
My girlfriend intervened as she speaks Spanish and it was a family friend who called ( both her parents' phones had been stolen)and that she should go to the police station immediately.
The hotel had sent her father ALONE without any support.
In any case, I'm only stating the facts, why would I invent this?
Or would the management also try to claim that this too is untrue?
The family are the victims here not the Bahia Calma and this cannot be negated however hard you try.
SOMETIMES JUS BEING EMPATHETIC TO A GUEST GOES ALONG WELL, BUT NOT IN THIS CASE NO, YOU THEN WENT ON TO CANCEL THEIR FUTURE RESERVATIONS AND SAY THAT THEY ARE NO LONGER WELCOME(THEY WERE ROBBED),WHILST THEY SLEPT IN YOUR HOTEL, THIS IS NEGLIGENCE!
Having seen how you react to something so serious I wouldn't want to even set foot inside.
It's a shame as it's the last thing we were all expecting, given that over the past years we have never had issues like this at the hotel only great memories .
My Booking
