Laura Becht
I had an amazing stay at Bahia Calma Beach! The apartment was clean, modern, and just a short walk from the beach. The staff were super friendly and helpful throughout my trip. The pool area was perfect for relaxing, and everything I needed was nearby. I absolutely recommend this place – I’d definitely come back!
Lana Novak
We had a very pleasant stay! The rooms were spacious and clean. The furtniture was a bit worn out, but that happens. THe location is conventient (very close to the beach) and the personell is accommodating. We hope to come back again!
Guido Nanni
I'm ecstatic by your reaffirmation that Clients need to lock all doors, all windows and ensure that all valuables are stored in the safe, as it reinforces the argument that the apartments are indeed at risk for break-ins. If they weren't you wouldn't need to reinforce this.
As a service provider you have a duty of care to your guests, and a legal obligation to ensure the safety and security of them.
It is not the first time that robberies have happened at this resort, yet there are no clear security measures in place at the Bahia Calma to protect guests apart from a few cameras.
Most holiday complexes including residential areas where we live ,have security patrolling the area.
The main gates of the complex are locked and can only be opened by an owner or guests with a key along with cameras fitted throughout, especially at the main gates.
The robbery was confirmed by the local police with some of the stolen belongings found a few days later in the actual grounds of the Bahia Calma!
Therfore you clearly failed to provide sufficient safety measures and as a result you allowed another robbery to occur.
This is not about protecting clients from monetary theft, it's about protecting clients from a potential attack in a holiday apartment managed by you at the Bahia Calm.
If one of the guests had woken up in the night and came across the intruder, what's to say that this person wasn't carrying a knife , or a baseball bat , something that could have seriously injured the family.
This breach of care caused the family losses (both emotional and financial)
Where I would not normally comment on situations not lived first hand in this instance I will, it is not personal as it would be made to be believed as I don't even know you.
I have only been living in Fuerteventura for 15 years with the family in question frequenting the Bahia Calma for only the last three years, not 20 years as claimed. This just highlights that you don't even know your own clients stay history.
My in-laws are not people who create problems or look to complain unnecessarily .
In their late 70's and their guest in her 80's) not speaking spanish, and shook up from the knowledge that strangers had been in their apartment whilst they slept, mad eit difficult to manage the situation, the complete lack of support from the Bahia Calma just added to it.
My girlfriend intervened as she speaks Spanish and it was a family friend who called ( both her parents' phones had been stolen)and that she should go to the police station immediately.
The hotel had sent her father ALONE without any support.
In any case, I'm only stating the facts, why would I invent this?
Or would the management also try to claim that this too is untrue?
The family are the victims here not the Bahia Calma and this cannot be negated however hard you try.
SOMETIMES JUS BEING EMPATHETIC TO A GUEST GOES ALONG WELL, BUT NOT IN THIS CASE NO, YOU THEN WENT ON TO CANCEL THEIR FUTURE RESERVATIONS AND SAY THAT THEY ARE NO LONGER WELCOME(THEY WERE ROBBED),WHILST THEY SLEPT IN YOUR HOTEL, THIS IS NEGLIGENCE!
Having seen how you react to something so serious I wouldn't want to even set foot inside.
It's a shame as it's the last thing we were all expecting, given that over the past years we have never had issues like this at the hotel only great memories .
Vyky Graystone
I am in SHOCK.
As a resident in Fuerteventura for over 18 years, currently working for a prestigious leading Hotel group, I was left absolutely disgusted by my very recent visit to the Bahia Calma Reception.
Dropping in to to check up on the status of my parents upcoming holiday, instead of the warm "family" yet professional greeting I usually receive, I was instead begrungingly 'acknowledged' by the less than hospitable Receptionist on duty Bernice.
She was rude, and has absolutely NO interest in me or in the help I was looking for.
Her body language and the way she tried to shut the conversation down without even listening to me, made it clear that my presence in her opinion didn't warrant the time of day. Very Disappointing.
With over 25 years of experience to include working with luxury brands, in both the leisure and hospitality industry with a speciality in Communication Strategies and Public Relations, I could tell from her lack of eye contact, unwillingness to help and overall general lack of enthusiasm that this conversation was going nowhere.
This probed me to ask her " 'Do you have time for me?" A question I shouldn't have to ask when my parents are exsisting clients.
To which she snapped back rudely ' I have a lot of work' ... slightly taken aback I responded..."So do I..."(Only this wasn't my job)
"You look agitated?" I said as she huffed and puffed around the computer.
I went to the hotel to make sure that where possible, the apartment assigned to my family could be as close to the lower pool area (the reason my parents fell in love with the place in the first place) and that the apartment would not have lots of stairs to climb up, as one of the guests had undergone a knee replacement. ( The family are in their late 70's) Not unreasonable given the frequency in which they visit.
She said 'If the client has special requests why haven't they written them down in their booking?"
Whilst I may not be a direct client, my parents, friends and family are.
Having had one or two negative apartment experiences at this complex with the family friend in question, it didn't seem unreasonable to me to ask for an apartment best suited to my family's needs. Otherwise why would they keep coming back?
So No Bernice, they havent written it down. The client is my father. I know their needs. I know the complex. I speak fluent Spanish. I live in the area and work 5 minutes down the road.
Had you paid more attention to me and my parents stay history you would see the logic in my father asking me to make the request in person and their preferences in apartments.
Not satisfied with her attitude, I asked for a complaint form. I was met by a curt
'You are not a guest you can't have one" So I settled for a post-it note with her name written on it!
It's a shame that such a wonderful hotel, with such fabulous staff.. such as Sebastian at the pool (who always remembers my family and helps them around )to the friendly team in housekeeping and maintenance have been let down by such an ignorant attitude presented by this lady.
I do so hope that when my family arrives in a couple of days with their guest, that the welcome is that of one of Bernice's Colleagues (also fantastic in reception) rather than that of Bernice in person.
It would be a shame to have to cancel their next booking in June...and the one they were going to make again later on in the year..(with friends)-over such a poor attitude.
Bernice, should you ever need advice as to how to Retain Customers in the future my door is always open!
K. K.
I rented an apartment in your hotel and while everything else was fine and the location was fantastic, very close to the beach, I had a serious issue. Under the roof of the solar terrace, I noticed several beehives. I am allergic and was extremely frightened. I reported this to a staff member, who took pictures and assured me that the problem would be addressed. Unfortunately, nothing was done about it. I am attaching photos of the hives.
Our apartment was located right next to a shopping center with bars and nightclubs, so it was a bit noisy in the evenings, but we didn’t mind at all—in fact, it was convenient to have places to go out nearby!
Next to the apartment, there is a large plot of land with abandoned buildings. Apparently, a major construction project is set to start there soon, so it’s worth keeping that in mind.
That being said, the hotel itself is very nice and definitely worth visiting.
My Booking
