Emily Kerr
Really enjoyed our stay here, room was great, clean/tidy/modern. Loved the shuttle bus and access to hotel pool too.
Location was good and the views from the apartment were amazing.
However we checked out on the 16th October which was 8 working days ago now and still haven’t received our €200 deposit refund which is disappointing.
L W
On a big hill & lots of stairs and not working lifts. Nice little pool area, bit dirty, shaded for at least the whole morning + more, only 16 sun beds to 34 floors hosting 4 apartments on each floor. Hotel across the road has lots more sun beds but gets very cramped, everyone’s sitting on top of eachother and again a lot of sporadic shade.
4 lifts, only 2 working so you would spend a good 10-15 minutes (on busier periods) waiting for a lift and there was no apology/note or effort to fix these.
Apartments themselves were a great size, with a good size balcony, was just dirty inside and not cleaned thoroughly. We had no hot water, bathrooms are very outdated and a extremly small shower itself making it hard to actually wash in without drenching the whole shower room.
Easy to get a taxi to the beach, town or where you want to be at a very reasonable cost.
Checkout is 10am and we asked for late check out the day we arrived and they said no so be prepared to wait around all day. Shower/changing area for your checkout day is the swimming pool inside which again is not the best and they provide you with nothing.
5-10 minutes walk to a small super market.
James Corker
Stayed here a few times, location-wise it's a bit of a walk back from town which should be obvious but still surprises people apparently. There is a free shuttle bus that runs from the hotel next door (Benidorm East) down to near the market/Burger King, which runs 10:00 - 14:00 and 17:20 - 20:20
The rooms are fine, nothing spectacular but they do the job. Blackout blinds work brilliantly and the shower has great pressure. Washing machine is a bonus especially when travelling light.
Breakfast at Benidorm East was good, fried food a little hit and miss but the fruit/salad/bread/cheese/meats etc. are very nice. Coffee and juice were decent.
Did take over a week to get my deposit money back, which isn't ideal but they do take cash or credit card as well if you'd rather keep the balance on a debit card.
Overall good, would stay again. Definitely worth taking a trip to the top floor for the view as well!
Jack Haigh
We honestly loved our holiday here. Rooms were perfect, amazing view, only issue with hotel itself is the location as it’s at the top of a massive hill. Apart from this, i have a massive issue with deposit. When we left we made sure our room was spotless, all rubbish bagged up, and no damages whilst we were there. We paid a 200€ deposit which i never received back, and after emailing them got no response . Room was perfect when we left and we caused no issues therefore should have received our deposit back (paid on card and told 5-7 days which we have waited). Will not be returning due to this condition
Joe Knowles
Ridiculous hotel. On arrival we were told that we had to leave a £200 deposit (we had no knowledge of this prior). We were met by a rude receptionist that clearly didn’t want to be there. No maids come throughout the holiday, you have to wash your own bedding, they do not replace towels or toilet roll. You are expected to do this yourself. If the bins aren’t emptied when you leave you don’t get your deposit back. We left last Tuesday and I am still yet to receive my deposit back. I have rang the hotel numerous times and they keep saying that they will send me an email with regards operations numbers but they still haven’t. They said that I need to contact the bank regarding the situation but the bank says they cannot do anything as the transaction is still “pending” and that I need to contact the hotel. I am getting sent back and forth between the 2. I have never known anything like this it’s a joke. Book somewhere else and avoid the hassle
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