Mario Di Tella
I just spent a wonderful and relaxing week with my family in this hotel.
The family room was really large, clean and functional.
The buffet food was really tasty and offered a varied selection of cold and hot dishes.
The menu was also changing everyday.
But most importantly, I found the personnel very professional, helpful and friendly whether they were receptionists or from the cleaning staff.
The hotel is also ideally located, on the sea shore with a bus stop right across the street.
Overall I give it a 5 stars.
I put 4 stars on the location as the hotel is built along a high speed road.
Our room was oriented on a slope and it was quite noisy when the vehicles are accelerating.
However, they have been enough other positive aspects to wipe off this inconvenience.
Christine Killick
Nice hotel. Rooms were fine but as we were there in February and had a room overlooking the sea, where you got no sunshine at this time of year, room was cold. After three requests we finely got some heating in the room.
Although there are separate areas in the restaurant for adults only it would have been nice to have a separate restaurant as the area was extremely loud.
Ann Moji
I really enjoyed my stay at this hotel. They were very accommodating and the staff go beyond to help you. I really appreciate Mwangi and his customer service was excellent. He went out of his way to help us with any issues or concerns and was very knowledgeable. He told us about the activities in the hotel and if we had any issues would assist me and my partner with this. He also makes lovely cocktails and has a very bubbly, friendly aura about him. 👌🏾👌🏾👌🏾I think he should be given a better position in this hotel to be honest.
Nikolai Freund
Family holiday, first time at all inclusive resort (February 2024)
Positive things first:
Both the kids and us parents had a really unforgettable time. We thoroughly enjoyed ourselves. There is an abundance of tasty food and drinks, with something for all. There are free drinking water stations. Animators were very cool and the evening shows were impressive! The artists were professional and had shows that both young and old enjoyed. Our family room (3426) was light and bright, large and spacious and comfortable for all, and had a sliding door between sleeping areas. Balcony had a nice view.
Some negatives things:
This is a huge complex. We got lost daily. The identical hallways and doors only add to the confusion and our long walks back and forth. Watch your kids!
Stern, cold, inexperienced reception staff. Some indifferent restaurant and bar staff, carefree even, some got upset when orders were not standard. The evening shows started at 21, so not ideal for the youngest. The volume at the kids' disco is so loud it got uncomfortable.
Our room is in need of maintenance, especially the bathroom which had no ventilation. Ventilation could be better in the room in general, as it was a bit damp and smelly. The hotel is also in need of maintenance, some areas more than others, from the facade to furniture.
There was a strong smell of ca***bis in the hallway on one occasion and smell of cigarettes on others, and noise daily, especially from all the running kids or party people. Expect drunk people at any time of day, wearing all kinds of clothing. Never did I see staff or security around the hallways except cleaners, or staff asking guests to behave or follow rules.
We only used the small indoor pool, which was off limits for kids between 12 and 15. It was nice, but could be cleaner and neater. A pile of used towels laid by the pool for days. The spa areas were cold, and so was the massage oil. The music was a too loud and strangely went out of tune every 30 seconds or so. These things made our hour long massage less pleasant.
But, overall, we had a very good time!
jason bailey
I have to counteract the most recent review from one week ago, the rooms are immaculate. I am very impressed with every aspect of this hotel. The staff, facilities, and food are excellent and deserve the 4 star rating.
The location at this time of year is quite and things close early but that's hardly the hotels fault, they built it right next to the beach, during the tourist season of course it would be great.
I'm only here two days and am already planning my next visit and I will be bringing the whole family. Honestly one of the best hotels I have stayed in.