Magdalena Staniszewska
I have mixed feelings about this hotel. It could easily be improved with very little effort!
Pros:
- nice location, close to everything
- overall good, modern feel
- staff is overall very nice, with some exceptions
- good facilities, pools, spa
Cons:
- the rooms have ZERO sound proofing- you can hear absolutely everything going outside like it's in your room. Doesn't help that hotel is full of loud kids and drunk people who scream at night. Not a very relaxing atmosphere...
- SPA is quite nice and again staff is trying, but my therapist Precious was clearly not well trained. I could feel her hesitating, stoping and starting my massage and doing completly different movements on both side of my body. On a scrub she omitted harder skin areas like feet, knees or elbows yet spent a lot of time on delicate areas like neck or armpits. Not a very good experience on 250€ treatment.
- we wanted to use a pool and paid for bathrobes- we waited so long for them that we ended up just going covered in towels after waiting almost an hour!
- we paid extra for a room with better view and still got room with view of neighbors and air conditioning. We got explanation that room is more spacious but view was not guaranteed(?). This feels extremely misleading.
Overall we picked this hotel for a very relaxing trip and it was absolutely not a place to relax.
Nicole Howard
Location was quite out the way for tourism but the place itself had a quieter peaceful feeling not to busy easy to get from. Hotel was very clean and staff were nice and accommodating. Spa was great although costs extra. But pool access was included with our room roof top had incredible view
Sandra Anley
The staff on reception are wonderful, helpful, polite and professional. The spa was lovely, we had a couples massage which was very relaxing. The main dining room had a themed buffet each night which is very good value. The buffet breakfast has lots of choice. The Prickly Pear is good for a snack and a drink but chilly if you go out of season as the auto door is constantly in use. The hotel is situated two thirds of the way up a steep hill. There is a good bus service but we used ubers as better price than taxis and saved waiting around for buses.
Laura Carpenter
The hotel was always clean and tidy, all staff are helpful and greet you with a smile. The rooms are a good size and the beds are very comfortable. Food was great at the prickly pear, and the staff at the prickly pear were friendly and kind.The cleaners was always accomadating and did a fine job after cleaning the room. The only down side was no infinty pool as mentioned on the website, but this did not hinder our holiday. Perfect Hotel with a great bunch of staff.
Petra Kócs
Where should I even begin? We arrived early to drop off our bags and walk around before check-in. The reception staff were very kind and handled our luggage perfectly; the lobby is beautiful. We checked in after 3 PM, and the process was quick, attentive, and friendly.
Our room was mid-sized, featuring a sofa and a balcony with a slight view of the sea. At first glance, we liked it. However, we later realized that there was no signal and the Wi-Fi was very poor in the room, making it nearly impossible to use our phones. That was the smaller issue; the bigger problem was a strange, stale smell that kept coming back. It was honestly quite smelly in the room, so we had to keep the ventilation fan running all night. Also, there was a huge gap under the door, and the windows seemed to let in the cold.
The hotel has a sauna, which I think is a bit small for the number of guests, but otherwise, we were satisfied with it. The single indoor pool is also a bit limited, but it's okay since there are two more pools on the roof for the summer. We couldn't use those now as it was still too cold. The staff at the rooftop bar are lovely, and the cocktails are good. However, at the 'Prickly Pear' bar downstairs, we tried to have a drink one evening, but no one came to serve us; they simply ignored us.
The buffet breakfast and dinner were very delicious and plentiful. While the breakfast stayed the same for three days, the dinner menu changed and followed different themes. We were genuinely satisfied with the food. Sandi, one of the staff members, was always so kind and attentive. Overall, because of the issues mentioned, I'm giving it 4 stars.
