Chloe Locke
We thoroughly enjoyed our stay at this hotel - the view from the top is amazing, lots of pools to enjoy, staff are lovely and a really nice breakfast too that offers anything you can possibly think of! It also has several different restaurants - our favourite was definitely top deck and I highly recommend their stir fried duck noodles, never tasted something so good! Location is good next to local bus stops, lots of restaurants, some nice sights to see very close by but I will say it's up a very steep hill 🙈
werka bartosz
We were given a room on the -1 (room 2106) floor where the children’s bed smelled strongly of cat urine, and the odor was noticeable throughout the entire room. We reported it, and someone was supposed to come and refresh the room, but that person claimed there was no smell and did nothing about it. At 7 AM, we were woken up by a garbage truck right outside the window. The view was unfortunately terrible, but of course, if you want a better room, you have to pay extra—Ieven though the prices are already quite high. The outdoor heated pool looked cloudy and didn’t seem clean. The hotel itself looks decent at first glance, but it’s so big that you quickly notice a lot of flaws that need improvement. It’s easy to get lost—lots of elevators and rooms. The only real highlight was the restaurant where we had pizza—it was lovely, and they served really good coffee.
I would like to edit the review I previously posted, as it clearly brought positive results. The hotel staff responded very nicely, and we quickly received a new room — much larger and, most importantly, free of the unpleasant smell, which was crucial for us as we were traveling with small children.
I’m deducting one star due to the location — unfortunately, the street noise and the view from the window do not allow for a higher rating. That said, a big plus for the buses stopping right by the hotel, as well as the availability of restaurants, shops, and cafés nearby.
Thank you for the positive changes and the quick response ♥️
Raphaëlle C
I went there for a spa treatment and to enjoy the spa facilities (heated indoor & outdoor pools and sauna) as well as the rooftop pool for the day.
Starting with positive feedback: the spa staff is very professional and helpful, the receptionists showed us around and answered our queries; I also really enjoyed my massage and footscrub and left the massage room fully relaxed. Allen is a great professional. The spa staff are the only reason I would go back.
However, the rest of my experience was rather disappointing. The rooftop pool was taken over by a group of disrespectful teenagers who were throwing various items in the pool, spilled drinks on the floor etc; despite several complaints, the staff remained passive. This ruined the atmosphere for all trying to enjoy the area. Besides, the rooftop bar doesn't offer happy hour, whilst drinks ordered downstairs during the happy hour can be taken upstairs; this makes no sense.
Finally, the hotel requires some maintenance, including more regular cleaning of all the areas I have visited.
Setting aside the spa staff who, once again, was very professional, this hotel would benefit from its staff at reception and the bars being more considerate, attentive and responsive.
Alfred Breckner
This is a nice hotel. They offer a British breakfast.
The rooftop provides a lovely view and features two pools. Unfortunately, it was still too cold and windy to use them during our stay.
The indoor pool was small and had a very strong chlorine smell.
On the positive side, the service was very friendly.
Overall, things were satisfactory.
Veronika Stangerean
Everything as expected. The room was nice and spacious very clean. Reception staff was friendly. Breakfast had a good selection (I have only missed the proper labelling and allergy information) if we wouldn't book for hot tub I would give 5 stars. Usually there is a hot tub in the spas but here only for additional fees and we were not aware that it is kind of a silent hot tub, we had no information about at all however once we booked at the reception we have been told that everything will be explained during arrival, but unfortunately nothing. However later someone knocked on the door and talked so angry and with a temper that we are so loud and do not talk as there is a treatment in the other room... And because we didn't want to stay muted we discussed to leave and he even waited for us to leave. The water was not hot enough either hot tubs meant to be at least 40°C not 37 🤷 and the jets were very light too... So we didn't enjoy this experience however paid for it. The other part of the spa : indoor pool had way too much chlorine in , I even had skin issues and eye irritation so didn't use anymore, sauna was good, but there is no water provided, and when I tried to find some the lady took me to the gym expected me to go though the whole gym full of with guys and I am in a tiny bikini, so skipped it 🙈 Apart from the hot tub issues we enjoyed our stay, and would come back again just will not book for hot tub for sure. Car park is small but we had no issue with it. Location was perfect for us. Local restaurants were good too. All in all we had a nice stay.
My Booking
