Hanna Stechenko
Worst experience ever! Not worth the money.
The rooms were in terrible condition—dirty, damaged, and with broken showers. Despite paying an extra upon arrival $300 for "luxury" rooms, cause the "standard was like a pithole" they were only slightly cleaner. To make matters worse, we had bed bugs by the end of our stay.
The staff were rude and indifferent to any concerns. They simply ignored us. My mom had a birthday during our stay, and I ordered a cake to celebrate. After waiting nearly 40 minutes, the staff came over to say that someone had eaten the cake. Everyone at the table was understandably upset, and the situation escalated. Only after the tension had built did they claim it was a joke and finally brought the cake, by then, the evening was completely ruined.
Fruzsina Hevesi
The hotel has positives but also many negatives.
Upon arrival we did not have our booked bungalow. They "kindly" "upgraded" our room to a "much better" room in a different building but we did not accept it as we purposely booked bungalows. Because we were not happy they told us to come the next day and they will give us what we originally booked.
We got a very nice bungalow in probably the best location so after all this we were finally satisfied with our room.
Positives:
The garden is beautiful. That is the best and only feature of the hotel that makes it worth coming here. Thanks to the gardeners who look after it all day every day.
The location of the hotel is great.
The cleaning is not deep but atleast the cleaners are nice and do a fairly good job.
In the hotel you can find all kinds of programs where you can easily book and go to for example: quad, dolphin show, massage etc.
Negatives:
There is no wifi in the rooms only at the lobby but even that is very poor and you barely can connect to it.
The animation team is not very engaging. Maybe by the beach but if you are by the pool you literally don't see them and they don't talk to you at all. Very poor service from their part. (Coming this from a former animator who knows how it supposed to be) Very disappointed.
The food is quite bad. The variety is very poor and always the same. Unfortunately the same bad. They cannot cook chicken at all.
Over all the hotel is okay but not great. I would not recommend it.
Terry ATKINS
Don't be fooled by the picture's. We booked this and upgrades to a superior room but the company we booked with booked it through another company who booked a basic room. Well if that room was a basic room I would hate to see a tip of a room. The doors to the balcony wouldn't lock, the pillows were yellow, the fridge was dirty and rusty. We complain to the front desk and the young girl who was dealing with us was going to put us in the right room but the manager got involved, and to say he was obnoxious and rude is an understatement.
The bar and restaurant staff were all nice and polite, couldn't do enough for you. The food was edible but the selection was very poor. We sat by the pool next to the slides but only 4 or 5 peoplw went in and said it was freezing and that was over a 7 day period.I would have given it 1 star but 2 stars are for the staff that I mentioned before. Apologies for not remembering any names but all nice and polite.
Would I recommend going here,NO, unless it's for the sun. I never write reviews for hotels but this had to be said. The reason for me taking a picture of my socks was to show how dirty the floor was. They did eventually put us in to a better room which was described as deluxe, it was better and cleaner but definitely not deluxe.
Stacey Kirkup
Alexandra from animation is so friendly and nice. I’ve been coming to Regina for 5 years now and have seen a massive improvement. The animation team is really good this time. Very attentive service. The location is great, right in the middle of Sheraton Street so easy access to everything you could want. The beach is very big with lots of space.
Sarah Hill
What can I say. I love Egypt very much for the guaranteed heat and the fantastic snorkelling / sea. This is our 1st time to hurghada and wanted to be in the city. The hotel it self was disappointing, at no time when booking did it say the bbq, Italian restaurant and restaurant pool being out of service. The standard of rooms very disappointing but it’s Egyptian standard which i understand. The gardens and gardeners were very busy and looked nice but being woken by their generators at 8 is harsh. It’s a building site on all sides and the main reception, the noise was continuous.The food was ok but drinks pretty lame. We were the only English at one point with the majority being Russian which wasn’t a problem but just to point out. The staff were attentive but sometimes had to be harsh if wanted to be left alone on the beach. And didn’t want to be asked to borrow some money from one member of staff as in trouble to then be paid back by a male who would meet us on beach following day ( needless to say we didn’t pay ). We went for snorkelling but this too was disappointing from the hotel beach. There was hardly any life in sea, this probably doesn’t help with the 6 boats leaving all their rubbish at the bottom of the ocean where they park up in the cove. We was sold the boat trip ( only 25€) as orange bay , 2 x snorkelling and water sports trip. The water sports was a joke, one small loop on an inflatable either banana or sofa. Orange bay is a cattle market where you are shipped in and have 1of 50 areas that boats descend their cargo (us) too for 90 minutes of pleasure being sardined onto a small beach ( and this was off season) high season would be extremely grim. We had 2 snorkel stops which were ok but not what I’ve seen in sharm . The positive of this hotel is the city location ( mind you the constant noise coming from the city which you can hear in your room). The city is an experience and the marina is a huge surprise and such a contrast to the main city drag and rest of Egypt. It’s so clean and the restaurants nice. Had camel steak for the first time ( it’s a must ) and decent wine and reasonably priced . Normally when I’m all inclusive I don’t want to spend money on food and drink else where but this was definitely worth doing . So much so we did twice in a week.
My Booking
