Mark Wright
Lovely place for a weeks rest. Staff are very friendly and very helpful. Plenty of extras being sold and all were great. We had massages at the Spa which were brilliant, first class, however after an incident there I strongly urge you to not leave anything in the lockers. Either don't take anything or take valuables with you. With that exception, everything was great and I will be back next year.
AP UK
Hygiene and cleanliness is non-existent here. Staff are rude and unprofessional. The food wasn't too bad, but not a lot of choice and they use old food rather than cooking new food for example the cereal and the pastries. The restaurant is also in a school canteen style area. There is an absolutely awful smell of grease if you don’t sit far from the buffet area and staff are very quick to take your food and drinks (even if not finished) but not to clean up.
A waiter became friendly and helpful towards me (I've experienced this before) but what I didn't expect and never encountered was he then asked for money before I left!
The entertainment at night isn't too bad. The cocktails were quite nice but the hot chocolate horrendous and coffee very average.
Customer service here is also non-existent.
The only thing that kept me going here was the weather and the people that I met.
My room also was a state with a lot of mould and broken aspects to it.
The reply to this will be 'Sorry, and please give us another chance' but in actual fact the staff really don't care.
I thought I was getting a great deal here with the money I paid but unfortunately the price was reflective of the experience I had.
E N
I’ve stopped 5 days in the hotel and I must say that all staff work so hard here.
Room I’ve had it was very nice but basic.
There was a problem with a hair dryer and didn’t work but I’ve had mine.
For animation you need to go in the bus to different hotels or to the hotel next door which was a shame.
People in the kitchen are working there very hard however to have a good service everywhere you need to give it dollar or a euro everywhere when you turn your head.
A snack bar it’s a joke! Please make sure you will have a good lunch and won’t be hungry till dinner. Food in the hotel isn’t great either. I lost a weight there!
The best thing in the hotel for me it was a photo shoot. I would highly recommend as those photos worth the price.
Overall it was okay, but I wouldn’t come back again.
Helena Rang
The animation team was really caring and nice. The room is fine it’s clean. Food is not so good, but you can find something for you every day.
And for people who are drinking Alkohol: you should buy your own, cause the Alkohol is horrible(gin, Wodka and whiskey is all the same). I didn’t tried the beer, but I was told by other guests, it’s really good. You can’t drink it at all. But all in all it was really good we had a lot of fun.
Pool is also nice and clean.
Мари Лебедева
I don't recommend this hotel. The rooms are very old, the washbasin does not drain water. The bed linen is dirty and so is the towel. There are no cosmetics in the bathroom, no bathrobes or slippers - although it should be 4 stars. You have to ask for coffee, tea, water and sugar. There are no cups in the room. I lived in room 4108 - very noisy. The air conditioner doesn't work. 7 days is hell. I didn’t rest at all because of the loud music. They wanted to change the room and were told to pay an extra $7 per day. At the bar I wanted to take 4 glasses of beer and they didn’t give me, they said 2 glasses - 2 beers. The glasses are dirty, plastic and very small. The room has dirty curtains covered in blood. The beds are not comfortable - they roll on the floor. This is not 4 stars, but 2 stars. I don't recommend it. On the day of departure they gave us rations - they were all sour. We were left hungry. The food at the hotel is terrible, but you won’t go hungry, you can find something. The fruits were the same all the time and did not change. All strong alcohol smells like acetone. You can only drink beer. Pay $2 for a cocktail.
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