sally zohney
We booked this hotel with no actual recommendation from anyone we know, and we ended up with a very pleasant experience.
The good things:
- huge resort with many beach options and beach bars, all well equipped and lovely
- rooms are clean. We had a spacious family room
- amazing coral reef experience and it’s very accessible
- staff is friendly and helpful everywhere
Down sides:
- no snorkelling gear available to rent! You need to buy your own and it’s quite expensive in their diving center
- no kids activities, colouring, pool games or entertainment what’s so ever during our stay.
- huge facility and no golf cars if needed. A lot of walking!
- « all inclusive » food options, yet no take outs to your room or to the beach which is quite a challenge when you have kids
Agnes Kovacs
Nice hotel in our room with very nice sea view. Clean room, although we were celebrating our 20th wedding anniversary, we indicated this, nothing happened, we were given a heart shaped towel folded on the bed. What is very negative is that there are no beds available on the beach after 7am. The villa area was stagnant with emptiness, but they would not let anyone in even if there was no room on the beach. Of course some of the beds were the same. What is good is that everything is included in the price, including alcoholic and non-alcoholic cocktails.
Claudia Noemi Tasak
A fantastic customer service. They are always offering a top service to keep customers satisfied.
It is a huge premise with several buildings for every taste and need, from families with children to adults only corner. Adds on: diving center; strong recommended,tennis court with trainner, water sports and fun, quads, horse stable in the vicinity, and a spa area.
Elsa Bartley
Beautiful hotel. Great place for diving and to be able to day trip from. Great stay and friendly helpful staff. It's mostly Germans and Brits, so even a modest tip and you will be looked after very well. The hotel has a bit of everything, but the adults only wing was lovely. Mostly an older crowd.
foo fighter
We originally came 20 years ago been meaning to come back since and a lot has changed.
The site still feels a nice size even though a new West Wing and Villas area have been added. The site was mostly Germans and a few UK, Eastern European. Check in and out was quick and easy, allowed to keep using access to the whole site until we were picked up. Reception were great and arranged breakfast to take away for an early excursion we had.
We travelled with 2 other families the experience was a little varied even though we were West Bay and they were East and on the same board basis. We received more information on the restaurants and events and had more drinks provided in the fridge and another room had only water which didn't seem fair, there seems to be inconsistencies with cocktails in the bars as well but overall were very happy with the hotel.
Our room was very clean, comfortable, was a little noisy facing the other hotel but music doesn't go on too late. A/C didn't work very well, was easier to open the doors, I would hate to think how hot the room gets in the summer.
Mentioned id like lots of shampoo /conditioner to the cleaner and was given a large amount all week, very happy with cleaning very happy and friendly.
West Bay restaurant is close by, small so its easy to get drinks replenished however it is a bit of a trade off being smaller there is less food choice compared to the main buffet however that one is much busier so very hard to get drinks or 2nd drinks. I never got bored with the food choice every meal i had was tasty and well cooked.
Half the food in the buffets were not labelled so hard to know what your eating, if you had dietary requirements it will be hard to navigate, new labels that include symbols for dietary requirements
We found the West Bay is more catered for couples over 50, couples in their 20/30/40 may be a bit bored, we found the evening entertainment there a bit too quiet/ sedate.
One thing i would say is the hotel needs to give the entertainment team more money to put on shows, there is a nice theatre however the shows are very low budget however as entertaining as the team can make them. For a 4/5 * hotel the shows need to be bigger, the theatre wasn't very busy most nights and found we spent more time in the lobby with our own entertainment with the kids.
For British kids there was not much they could relate to and didn't join in even though the songs are international they are songs only known in mainland Europe countries not in UK.
The beach was great, it is the best beach on the bay and we've stayed in 2 other hotels. The coral reef is the best here, plenty of sun loungers and if the sales people get too much you can ask towel station for a flag to stop that. We felt safe that the life guards were paying attention to the guests and policing the use which was great as some reef on the bay is trashed by careless tourists.
The new kids slide pool and swim up pool are heated, the Jungle pool is Baltic and therefore not very used which seems a little pointless. All pools very clean and were busy after lunch very hard to find beds but the lifeguards try their best to assist and are lovely to talk to.
The beach bar is a great location for food/snacks and drinks and again the toilets there very clean, the whole site i found immaculate for cleanliness. The BBQ evening there was a great break from the buffet.
A few of us had massages by the beach which were really good and relaxing with resident Thai maseuse.
No issues with stomach issues for any of us, would highly recommend the hotel, if you like snorkeling this is the best location in Hurghada even better than the island trips.
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