Gary Dodson
I recently spent a couple of nights here with my family and we had a great experience. We booked the family suite and the all inclusive package.
Check in was smooth and the rooms were ready early so we could get started at the pools. There’s a perfect small kids pool area with slides and shallow water for the toddlers to play in. There are several other pool areas for bigger kids and adults. There’s even a 18+ pool in a separate area if you’re able to enjoy that.
I thought the breakfast, lunches, dinners, and drinks were great! We had tons of options at every meal. We could even find things for a bunch of picky kids to eat in between them attacking the ice cream machines! Coffee was from automatic machines but it was surprisingly good.
The room was very nice with an outdoor seating area and rack to dry clothes/towels. The bathroom was massive with a walk in shower and separate tub. There was a full kitchen with sink/stove/mini fridge. The A/C worked, but luckily the weather was nice in mid June so we didn’t need it much.
You’re a ~10 minute walk down to the beach and there is a beach store/restaurants down there if you’re interested in getting out of the resort for a bit.
All in all I would recommend this resort and I would stay again!
Witsend
We booked a penthouse suite with a plunge pool at Zafiro Mallorca. The room was large and clean and our rooftop was huge! We had a bath, separate open walk in shower and toilet in a room with a door (not clear from photos on the websites) and the sink was separate outside the room. The plunge pool is not heated which meant it was cold on arrival but as the weather heated up over the week, it was much warmer.
Food was as expected for an all inclusive at the buffet restaurant, a good selection of food with the usual children's options. The restaurant/bar by the pool has a good menu and cooks food to order at lunchtime and this was excellent.
The pools were clean and every morning the cleaners washed the tiles around the sunbeds to ensure it was perfect. They also cleaned the pools every morning with nets ready for the day. The managers came out on a morning to ensure the sunbeds were not reserved and removed any towels that were left unattended. It is a shame this wasn't repeated through the day as it was very hard to get a sunbed after going out on a morning, but luckily, we had the rooftop sunbeds.
Evening entertainment was hit and miss. Some acts were amazing, others were awful, again pretty standard for an all inclusive.
The reception staff were lovely as were all the bar staff, waiters and entertainment team. The maids always spoke when passing and the staff all seem happy and approachable. Our son was too old for the mini club but the mini disco was good and had very enthusiastic staff!
Location wise, the hotel is about a ten minute walk from the beach and shops. Perfect location. Mobility wise, the hotel is pretty much level, just a couple of stairs after reception, but there were more disabled friendly routes you could use if needed. The walk to the beach is slightly downhill and uphill coming back but not steep.
We did dine out a few times in Can Picafort to vary our meals a bit and for a main and a round of drinks, this cost around 60-70 euros for three of us.
We think the hotel deserves its 4 star rating. It really is a beautiful hotel with wonderful staff.
Laura Young
We were left pretty disappointed with our stay here. For a four-star hotel, the experience fell short in a number of ways.
There were a few small but frustrating issues, including a charge of €2/day to use the safe, and an empty fridge despite being on an all-inclusive package. Not even bottled water was stocked. There were no tea or coffee-making facilities in the room, no iron, and no shaver outlet. Room was incredibly basic and felt tired and in need of repairs. We noticed loose handles in the bathroom, at the pool, and in the lifts. Broken tiles in the pool. Housekeeping doesn’t happen on Wednesdays or Sundays, and pool towels can only be exchanged every other day, which felt unnecessarily restrictive.
Breakfast was a bit underwhelming. There was no table service for tea or coffee - just a self-serve machine that wasn’t great. But overall, the evening food was decent with a few cuisine-themed nights during the week. The pool bar at lunch was a highlight. It was nice to be waited on, and the food there was a refreshing change from the buffet, though some items did overlap, especially for kids. We had access to one a la carte dining experience as part of our all-inclusive package. Ice cream was available on tap during the day.
The kids’ entertainment was genuinely excellent. Our toddler loved the mini disco, daily games, and the koala hotel mascot. The mini club staff were warm, engaged, and a real standout. All kids who attend the games receive a medal and certificate the night before they leave. We also had a great experience with the hotel photographer, and all the staff we interacted with were friendly and helpful.
One real plus was the NFC wristbands which could be used to unlock our room door and charge extras to the room. This was super convenient - a small feature that made a big difference.
Overall, a few great moments but too many frustrations that left it feeling more like a 3*.
Katie Powell
We had a fantastic stay at the hotel and loved every minute.
The staff was very good, with great experiences throughout. A special shout out to Valentina and Annebelle from the entertainment team for making our children feel special and always having so much enthusiasm and energy.
We loved that the hotel is set back from the resort centre on a fairly quiet road. There was therefore very little traffic or noise and it was quick for us to head out in our hire car.
Katy Christopher
Lovely hotel with friendly staff. Cleaners were very diligent and entertainment staff were really engaging.
Pool areas were great for kids and kept clean and lifeguards always present.
Overall had a fantastic stay.
Only negative was lack of vegetarian options. There was pasta and pizza available every night but often this was the only vegetarian option. Even plain items would have meat on for no reason. There was steamed baby corn with chopped ham on. Beef mixed in plain quinoa… I know not everyone is vegan/ vegetarian and wasn’t expecting lots of options but should be at least one available each night. However, plenty of gluten free deserts available and staff were accommodating to our group’s allergies.
Overall would stay here again.
My Booking
