Elba Sunset Mallorca

Abdulrahman AlShaban

We stayed 4 nights as a couple. The lobby and pool area are stunning, and our room with a terrace had a great view. However, service and value were disappointing. No help with luggage, no free parking (even for hotel guests), and €20/day for a very outdated parking system. Even sunbeds at the pool cost extra. Breakfast was poor in both quality and organization. No blankets in the room either, which was surprising for a 4-star hotel. It felt like everything had a price tag. A nice facility, but not worth the cost. I expected more hospitality, especially coming from Saudi Arabia where guests are truly valued.

Pip Rue

My stay at this hotel was exceptional from start to finish. The staff's warm hospitality made me feel instantly welcome, while my luxurious room offered stunning views and top-notch amenities. Dining was a culinary delight with fresh, local ingredients expertly prepared, and the hotel's facilities, including the pool, fitness center, and spa, were outstanding. The attention to detail and commitment to guest satisfaction truly set this hotel apart, leaving me relaxed, rejuvenated, and eager to return. It's a well-deserved five-star experience.

Awin R.

UPDATE: We received a call from the management during our stay. Following the conversation, we were provided with a toilet brush, and the fridge in our room was replaced. As a gesture of goodwill, we were offered a voucher for two complimentary cocktails to make up for the inconvenience. It was also agreed that from that point onward, housekeeping would properly clean the room, and that a dirty cup — which had previously been placed back as if it were clean — would be replaced. Unfortunately, despite this agreement, the toilet, shower, and sink were never cleaned once during our entire 8-day stay. The dirty cup also remained in the room until the very last day. Very disappointing. In general, the hotel’s cleanliness left much to be desired: elevators were visibly dirty, and tables in the pool area were often sticky and unclean. Moreover, the in-room telephone did not work at any point during our stay. This is extremely concerning, especially in the context of potential emergencies such as a fire — from a safety perspective, this is simply unacceptable. In the pool area, guests are only allowed to receive one towel per person, and the towel is far too short to fully cover the sunbed. Lying directly on the hot surface with bare skin was very uncomfortable. We pointed this out, but were told that hotel policy allows only one towel per guest. It’s a real shame, because the hotel itself and the view are truly beautiful. However, the overall experience is heavily overshadowed by the lack of — or in many cases, completely absent — service. — To the Management – our stay continues for 4 more days: Please take this feedback seriously and make noticeable improvements. We are open to revising our review if things improve. Pros: • Beautiful view from the hotel. Cons: Pool Area: • No visible service staff. • No guidance on where to find available sunbeds – guests have to figure it out themselves. • Sometimes all sunbeds are taken. • Unreliable towel service: often no staff present, and you’re sent to the reception to collect towels. • Many sunbeds lack umbrellas – guests have to find and carry them on their own while staff watch without offering help. • No service at the Sky Pool: no towels, no instructions on where to return them after use. • No drinks menu or QR code at the sunbeds – this should be standard in a 4-star hotel. Breakfast: • No bottled still water included – disappointing considering the room price. Room Service: • Our room was not cleaned – we had to go to reception again because the phone hasn’t worked for days. Even after reminding staff, the floor and the toilet were not cleaned. • The water in the minibar is not replenished The fridge doesn’t cool properly – drinks stay lukewarm. • Poor room layout – very noisy, no privacy, no toilet brush in the bathroom. Underground Parking: • €18 per day is very expensive. • Despite booking for the entire stay, a note was left on our car asking for payment – another trip to reception. • You have to get out of the car to scan your key card at the gate – inconvenient and poorly designed. Room Key Card: • The key card stops working after contact with mobile phones, which already forced us to go back to the reception multiple times just to access our room again. Very frustrating. Conclusion: A 4-star hotel should make the stay easier, not harder. Unfortunately, we’re experiencing the opposite. We’ve had to go to reception multiple times because things aren’t working or are simply missing – cleaning, towels, or technical issues. Everything has to be organized by the guest – there is practically no service. This does not meet the standard we are used to from similar hotels. We truly hope that you take this feedback seriously and use the remaining days of our stay to make meaningful improvements. In that case, we would be willing to reconsider our review.

janii__ xx

Absolutely amazing stay! The view from the hotel is simply breathtaking – especially during breakfast or dinner on the terrace. The food was fantastic, with a great variety and top-notch quality. The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The rooms were clean, modern, and had stunning views. Perfect place to relax and enjoy the beauty of Mallorca. Can’t wait to come back!

Anita Israel

Outstanding Stay – Highly Recommend! I recently had the pleasure of staying at Elba Sunset Mallorca, and I can honestly say it exceeded all my expectations. From the moment I arrived, the staff made me feel welcome with their warm smiles and professional service. Check-in was quick and effortless, and I was accommodated in a room with a stunning view. The room itself was spotless, modern, and incredibly comfortable, with every amenity I could possibly need. The bed was like sleeping on a cloud, and the bathroom was spacious with a luxurious rain shower. Housekeeping did an excellent job every day, ensuring everything remained fresh and tidy throughout my stay. One of the highlights was the rooftop pool, which offered not only top-notch service but also breathtaking. Breakfast each morning was a feast, with a wide variety of delicious options to suit every taste. The location of the hotel was also perfect — close to major attractions. Overall, my experience at Elba Sunset hotel was flawless. I would absolutely stay here again and recommend it to anyone looking for a memorable and stress-free visit. Thank you to the entire team for making my trip so special!