Sol Guadalupe

neel kamal Boro

Myself and my wife booked one Sol Sea View Room for 3 nights, from 28 September to 1 October, 2025 through Agoda.com, reference no. 1901648730. We were allotted room no. 905. We were expecting a decent stay but sorry to say that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort and follow up in the reception, we were allotted room no 124. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This was totally unprofessional and unacceptable as they ruined our vacation experience after we spent so much money to be there all the way from India. We even had to travel next morning putting wet cloths on. We suffered the following damages and losses: 1. Damage of new Zara dresses bought from Palma worth 77 euros. 2. Damage of souvenirs bought from Magaluf worth 63 euros. 3. Damage of new cloths bought from Cala D'or worth 48 euros. 4. Spent one night in a room of lower tariff (124, with no sea view). 5. We had to carry wet cloths in the suitcases to the airport with lot of additional weights. Till today, we have not been paid any compensation even after they promised and our repeated follow-ups. Sticking a few photographs and videos for reference.

Dewi Jansen (dewitje19)

I had an amazing stay at this hotel. The location is perfect — less than a five-minute walk from the beach and close to all the main attractions, yet still peaceful and relaxing. The rooms were beautifully maintained, cozy, and cleaned thoroughly every day. The staff truly made my stay exceptional. Everyone was incredibly kind, attentive, and always willing to help with anything I needed. A special shout-out to the security man — such a wonderful person who made me feel safe and welcome throughout my stay. His positive energy and professionalism really stood out! Overall, this hotel exceeded all my expectations. Excellent service, a great atmosphere, and an unbeatable location. I’ll definitely be returning to this hotel!

Priyashree Goswami

We were expecting a decent stay but sorry to day that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort in the reception, we were allotted room no 124. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning, i.e. today. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This is totally unprofessional and unacceptable as you have ruined our vacation experience after we spent so much money to be here all the way from India. We even had to travel today morning putting wet cloths on.

nikki Black

Here now oct 2025. Excellent staff Excellent room Clean spacious hotel, great location Lovely pool View from poolside rooms is good. Many bars, restaurants, shops all within walking distance. 5 minute walk to the beach. The swimming pool has a hoist for disabled people, which would be excellent for some. Food is bland, cold and samey, microwave available for reheating, if you want to wait in the queue? Entertainment is very low key, several days of rain this week no Entertainment indoors in the day when weather is bad. Lots of just sitting around waiting for the rain to stop, could of done with some music videos on a screen. Drinks over priced and different bar staff,charging different prices. Wi-Fi is good in the downstairs areas rubbish upstairs in the rooms. Would visit again if I could have room only and eat out.

Laura Tyler

We stayed here from 3rd - 16th September. We really loved this hotel, the staff were lovely and so friendly, particularly in the pool bar. Rooms were cleaned everyday and the food was great. My boyfriend loved the breakfasts. We went as a couple, but if you are a couple, or family with kids then the pool and activities are brilliant. Loved it and will come back. Also there was a really nice chilled vibe.......didn't want to go home. But will definitely recommend.