Sol Guadalupe

neel kamal Boro

Myself and my wife booked one Sol Sea View Room for 3 nights, from 28 September to 1 October, 2025 through Agoda.com, reference no. 1901648730. We were allotted room no. 905. We were expecting a decent stay but sorry to say that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort and follow up in the reception, we were allotted room no 124. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This was totally unprofessional and unacceptable as they ruined our vacation experience after we spent so much money to be there all the way from India. We even had to travel next morning putting wet cloths on. We suffered the following damages and losses: 1. Damage of new Zara dresses bought from Palma worth 77 euros. 2. Damage of souvenirs bought from Magaluf worth 63 euros. 3. Damage of new cloths bought from Cala D'or worth 48 euros. 4. Spent one night in a room of lower tariff (124, with no sea view). 5. We had to carry wet cloths in the suitcases to the airport with lot of additional weights. Till today, we have not been paid any compensation even after they promised and our repeated follow-ups. Sticking a few photographs and videos for reference.

Laura Tyler

We stayed here from 3rd - 16th September. We really loved this hotel, the staff were lovely and so friendly, particularly in the pool bar. Rooms were cleaned everyday and the food was great. My boyfriend loved the breakfasts. We went as a couple, but if you are a couple, or family with kids then the pool and activities are brilliant. Loved it and will come back. Also there was a really nice chilled vibe.......didn't want to go home. But will definitely recommend.

Софи Сергеевна

We stayed here for six nights at the end of September, which is the end of the season. We liked the hotel, but I don't think it deserves four stars. The staff are pleasant, helpful and respond quickly to requests. The food was not bad, but for some reason it was always cold. The rooms are nice, albeit small, and the air conditioning works perfectly! The cleaning staff are also very responsive, but for some reason they don't wash anything, don't change the bedding, they just change the towels, wipe the table, change the ashtray and take out the rubbish. The only thing that marred our holiday was that for three nights in a row, our neighbours on the same floor tried to break down our door, drunk, banging and shouting. We didn't call reception because we didn't see the point. Otherwise, the hotel is not bad, but personally, I didn't like the cold food. But the price-quality ratio is just great!

MP_VIP 01

Everything was perfect: clean, confortable beds, quiet, air conditioner. We had breakfast included: a lot of tasty food. Nice and helpful staff, English speaking. Outside pool, activities. 5 min walk to the beach, 2 min to restaurants and shops. Just be careful if you have a shuttle bus, they will not call or text or wait for you, and they will not come in front of the hotel

Priyashree Goswami

We were expecting a decent stay but sorry to day that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort in the reception, we were allotted room no 124. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning, i.e. today. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This is totally unprofessional and unacceptable as you have ruined our vacation experience after we spent so much money to be here all the way from India. We even had to travel today morning putting wet cloths on.