Elizabeth Green
This is a nice hotel. But there’s one MAJOR drawback that made us realize we’d made the wrong choice in coming here..., since it possess itself as family-friendly. That’s true, but not entirely. In fact, I wouldn’t come here with an infant. The biggest problem is the lack of stroller-friendly infrastructure. The terrain involves a lot of uphill and downhill slopes, so it’s impossible to enjoy a walk around because you have to navigate up or down so many stairs. There are stairs absolutely everywhere, and there are absolutely no alternative routes. As a parent with a baby you simply don't have an easy access to the playground or tennis courts etc. Getting to restaurant on your own also takes a lot of effort. So, you can’t go to the restaurant, then head back to your room to change, then go lie by the pool, and then return to your room to take a comfortable shower or get some shade from the midday sun... Once you leave your room, you’re stuck hanging around the main building and the front desk.
BTW there are only two elevators in the building where the restaurant is located. I won’t go into how much time we spent waiting.... On one of the days of our stay, only one elevator was working — and, ironically, we ended up getting stuck in it.
People with disabilities and wheelchair users should not even consider this hotel for a vacation.
Daniella Atkinson
Beautiful setting and resort,lovely staff who work very hard. Unfortunately the hotel is let down by minor details.
In our room there was a broken wardrobe door, table leg and tiles coming off the wall, this was quickly resolved and repaired once mentioned to staff, which was impressive. The balcony was not child safe in my opinion,where the rails meet there is a gap big enough for a toddler to fit through so I didn't let little ones out there.
The hotel lacks for children, there is no baby change facilities, the children's club room looked a bit desolate, but the lady who runs it is really nice, she also does the evening 'disco' the kids loved it but it starts at 9pm and runs for about 20mins. This is a shame because the only thing for kids here all day is the pool and playpark. The playpark is okay but right next to the swings is a manhole covered by a loose rubber tile. Very dangerous. I took a photo and showed staff who later covered it with large stones.
The food had a big selection, the salads were the best thing about it,food each night was hit and miss,depends on your taste, same for breakfast!
The hotel is clean and modern,staff all friendly and always willing to help.
Hotel shop overpriced,paid £9 for baby bum cream but that expected in a resort shop.
The private beach ok, a little dirty, and the staff there completely different, do not like you sitting on their decking area,got told to move, got told we couldn't sit there to eat,basically just told you where you could and couldnt be,I dont know if it was because we had kids as everyone with kids seemed banished to sit over on the beach area,they were very unwelcoming and I wouldnt return to it.
Overall, I'd likely return to this hotel as a single person with no children.
Ethan Butler
This place was perfect for myself and my partner, we were included in everything by the employees. They were you’re good friends by the end of the holiday. Atakan Borat, Irem and all the employees were excellent with every age group. 10/10 no complaints
Rebecca Fry
Amazing family hotel good for all ages our family and kids really enjoyed the hotel they never once bored too many things to do daily activities are so fun to join darts Zumba yoga pool games etc entertainment team absolutely top notch they do work hard always smiling atakan he is so nice and kind person he do his best funny making us laugh and enjoy our holiday borat he is funny we love his socks and his personality he brings the vibe to this hotel firat he is amazing and funny irem she is great huru she is good isa manager of the entertainment team he is so good leading his team he created the perfect team we will definitely coming back
Mella Brown
One of the best hotel experiences I have ever had! by Reception Bellboy Mustafa Gizey... From the moment I arrived, Mustafa greeted me with a warm smile and a helpful attitude that immediately made me feel welcome. He was exceptionally courteous, attentive, and efficient... Truly made a positive impact on my overall experience." M. B.
