Kaneez Fizza
We stayed in this beautiful hotel in June 2025 for 4 nights with my husband, my two children and my mother-in-law. We absoutely loved everything about this hotel, the food was so delicious and so much variety. My children loved the slides and pool side, the staff was really helpful and kind. Mr Nezam Bey really looked after us and made sure that our stay is pleasant and smooth. They have the most amazing Spa facilities, Kenan the manager of the spa gave us really good deal. My message therapist Wayan was the best. Thank you so much for hosting us, we had the most amazing and memorable holiday.
Ashok Kumar
Stayed here for a week, many good points. few areas where it can be improved. Main restaurant food was good - lot of selection and live cooking. Rooms were spacious, private beach and it’s said 12:30-4pm for snacks but when we went at 3 food was closed!
Overall we had a good time - Thanks to all staff.
African Hit Music
We had a mixed experience during our stay. There were definitely highlights, especially for families:
- 🌊 The water slides were a hit with both kids and adults—plenty of variety and fun.
- ☀️ We loved soaking up the sun, and the pools just outside our apartment were a real treat.
- 🎭 Entertainment in the amphitheatre was lively and well-organised, with staff who brought great energy.
- 🎉 Lots of activities to choose from, but queuing early at 7:00am to book beach outings or à la carte dinners wasn't ideal.
- 🍽️ The main restaurant offered a good variety of dishes, and most staff were professional and courteous.
However, a few things fell short of expectations:
- 🍦 Ice cream wasn’t consistently available as part of the all-inclusive offering, which was disappointing—especially for the kids.
- 🧃 The juice machines in the main restaurant weren’t great in terms of taste or quality.
- 🐱 Our à la carte experience was let down when a cat ate our daughter’s meal, and despite assurances, it was never replaced.
- 🛎️ Room service was slow and unresponsive, and despite daily requests, we never received the safe we asked for.
- 📍 The location felt very remote, with no public transport options, which made exploring difficult.
Overall, while there were enjoyable moments and great facilities for families, the inconsistencies in service and amenities brought the experience down.
Susan Arici
We booked and paid for a Junior Suite upgrade but arrived to find ourselves placed in a dirty basement apartment with broken furniture, filthy sofa and beds, rubbish at the entrance, and stray dogs outside. The kitchen cabinets were even zip-tied shut. It felt unsafe and completely unacceptable.
When we raised this at reception, the two staff on duty were rude, dismissive, and refused to help—telling us to “come back at 9am tomorrow.” No apology, no effort, nothing. As two ladies in our 60s, we were distraught and seriously considered paying for another hotel just to salvage our holiday.
✨ The light at the end of the tunnel was Martin, our Jet2 Representative. After explaining everything, he immediately took control, even contacting the hotel manager at home. Thanks to his persistence, we finally received the Junior Suite we had booked—one that accommodated my disabilities and gave us the quality time we had been looking forward to.
Without Martin’s intervention, our experience would have been a disaster. Huge thanks to him for saving our holiday. The hotel itself needs to take a long, hard look at its customer service. We at least deserve that curtesy. Please 🙏.
Natalie Louise
Don't listen to the bad reviews, I can honestly say me and my family have had amazing holiday was there for 12nights. We stayed at pines, food there amazing. Main restaurant food decent. Went with 4 fussy kids so we fort we would have a issue but was always something there. And different food every in the day and night. Booked to go again next year. Can't wait ! Staff very friendly and helpful. There would go out there way to help you. Thank you staff.
My Booking
