African Hit Music
We had a mixed experience during our stay. There were definitely highlights, especially for families:
- 🌊 The water slides were a hit with both kids and adults—plenty of variety and fun.
- ☀️ We loved soaking up the sun, and the pools just outside our apartment were a real treat.
- 🎭 Entertainment in the amphitheatre was lively and well-organised, with staff who brought great energy.
- 🎉 Lots of activities to choose from, but queuing early at 7:00am to book beach outings or à la carte dinners wasn't ideal.
- 🍽️ The main restaurant offered a good variety of dishes, and most staff were professional and courteous.
However, a few things fell short of expectations:
- 🍦 Ice cream wasn’t consistently available as part of the all-inclusive offering, which was disappointing—especially for the kids.
- 🧃 The juice machines in the main restaurant weren’t great in terms of taste or quality.
- 🐱 Our à la carte experience was let down when a cat ate our daughter’s meal, and despite assurances, it was never replaced.
- 🛎️ Room service was slow and unresponsive, and despite daily requests, we never received the safe we asked for.
- 📍 The location felt very remote, with no public transport options, which made exploring difficult.
Overall, while there were enjoyable moments and great facilities for families, the inconsistencies in service and amenities brought the experience down.
Susan Arici
We booked and paid for a Junior Suite upgrade but arrived to find ourselves placed in a dirty basement apartment with broken furniture, filthy sofa and beds, rubbish at the entrance, and stray dogs outside. The kitchen cabinets were even zip-tied shut. It felt unsafe and completely unacceptable.
When we raised this at reception, the two staff on duty were rude, dismissive, and refused to help—telling us to “come back at 9am tomorrow.” No apology, no effort, nothing. As two ladies in our 60s, we were distraught and seriously considered paying for another hotel just to salvage our holiday.
✨ The light at the end of the tunnel was Martin, our Jet2 Representative. After explaining everything, he immediately took control, even contacting the hotel manager at home. Thanks to his persistence, we finally received the Junior Suite we had booked—one that accommodated my disabilities and gave us the quality time we had been looking forward to.
Without Martin’s intervention, our experience would have been a disaster. Huge thanks to him for saving our holiday. The hotel itself needs to take a long, hard look at its customer service. We at least deserve that curtesy. Please 🙏.
Natalie Louise
Don't listen to the bad reviews, I can honestly say me and my family have had amazing holiday was there for 12nights. We stayed at pines, food there amazing. Main restaurant food decent. Went with 4 fussy kids so we fort we would have a issue but was always something there. And different food every in the day and night. Booked to go again next year. Can't wait ! Staff very friendly and helpful. There would go out there way to help you. Thank you staff.
Zeynep Gül Atsız
The service worked very hard and diligently so I commend them for that, however the rooms weren’t clean enough and the bathroom drain had an overflowing problem. Steam room was broken throughout the whole time we spent there. Food was decent quality with lots of option to choose. The gym equipment wasn’t maintained at all and wasn’t suitable to use for a workout session (the screws on the seats were loose for both leg and shoulder press and made it extremely hard to keep balance while using them). There were multiple pools but there wasn’t a single life guard to act on an emergency. For a hotel that’s designed to host 1000 people they were missing a lot of maintenance and safety protocols.
Robert Woosey
The concept of Unique is fabulous, set 1000m above sea level, the views are breathtaking!!! Main restaurant food was good with plenty of choice, the Turkish A La Carte was superb!!!, the cleanliness around the pools should be better, drinks and snack bar food left out overnight, the snack food was served lukewarm, we were edging towards not wishing to return here until we went to the resorts beach club, that place blew us away and completely changed our minds, we will be back.
My Booking
