Dizzy Ed
Good hotel but Pool area dangerously slippy has wrong type of tiles. Food is very very good huge choice. Aircon in hotel and rooms not great especially in temperatures of 40c +. Night time Entertainment is pretty poor... Public relations staff were rude when trying to book our 1 free A La Carte meal for the week and once there we were very rushed indeed. You will have to get up at 600am to get a sun lounger also. Good points very clean and very nice hotel and staff all fantastic and very hard working especially the entertainment crew... Had a very good time though and got a cracking Tan 40c + everyday... Maybe a 4star rather than 5....was reasonably priced for the 10 nights
Cosmin Iordache
I am extremely disappointed with this hotel. This is far away from a real five star hotel, max 3 stars with indulgence. The food is repetitive and quality is quite poor for a 5 stars hotel, drinks are diluted or very cheap, most of the staff is untrained. No air conditioning on corridors, dog and cat pee smell present on elevators and reception, greasy windows on our room and many, many more problems which cannot be written due to racism issues. I'm romanian that I used to work in Turkey and now living in UK so I can understand all cultural and social aspects from those countries, so believe me, it's nothing to do with our high expectations, it's just a real poor hotel. Oh, I forgot: if you want to spend few hours on the swimming pool, set your alarm at 8am even if you are on holiday 🤨 otherwise there is no chance to find a sunbed available, and the hotel beach is rocky/concrete one.
I asked for a taxi at reception and they said that I need to find myself a taxi company on Google 😃 ...very professional.
We will never come back! This is not Turkey that I know. Sorry lads, but it seems like you don't care about customers anymore!
Kevin Frostick
Fabulous hotel, fantastic choice of food, staff are very helpful but struggle with English as cater mainly eastern European's but try hard.
Deimantė Vaisiūnaitė
I do not recommend it to those who like cleanliness.
The order was very bad, the rooms were still a little tidied up, but the territory of the hotel itself, corridors, lobbies - it's terrible. On the first day of our stay, we saw dirt, dust, mud, cobwebs and a dropped straw on the stairs. A week later, when we left the hotel, we still saw the same straw in the same place on the stairs. So for a whole week, no one swept, washed, cleaned.
The hotel is rated 5 stars because it supposedly has its own beach and beach bar. Yes, there is... You walk 15 minutes to the beach... You go, it's not near the water, because you can't get to the water from that place, there's a rock, no sand, you see Noxin Club beach chairs and a bar... The chairs are broken , garbage all around, I don't know who would want to lie there... Food in the common restaurant is half-decent, there are no descriptions of what is where, but you can guess and eat, there is a grill, they cook eggs and pancakes for breakfast, all good. Be le carte restaurants... Another language... The food is not that bad, it's not edible... I know you'll think I'm arrogant, but my husband and I have absolutely low expectations, we're not picky... But it's not worth making a reservation for a le carte evening, you'll stay disappointed, hungry, it's better to have a common buffet, or if you want something different, eat in town.
That's it... Obviously, I don't recommend it, especially since the price of this hotel is not so low.
sasha todorov
For a 5 star hotel I am very disappointed with my stay. The staff were very abrupt and rude at times (except a few that made an effort) and we were often greeted with ‘where you from’ instead of hello or how are you. The man that took us to our room literally put the suitcases in the room and walked straight back out without giving us any information apart from ‘use your birthday for wifi’. We saw orange stains on the white bed sheets and towels which you most definitely would not expect from a 5 star hotel! Having a shower wasn’t always pleasant as there was a sewage smell coming from the drain when you turned it on, as well as the water running cold when you are in. The food was very disappointing, we were all inclusive and so wasn’t surprised to see a buffet but the food options were the same every day and very greasy and oily and quite often cold despite being kept in metal heaters. The food catering for english were chips and spaghetti every single day, even at breakfast. There were also very few labels on food which is concerning as you don’t know what you are eating and is very unhelpful for those with allergies and dietary requirements. Drinks advertising is very misleading, there are photos of lovely looking cocktails around
The hotel but there were a lack of drink options apart from the lobby bar. The drinks were also unbearably strong so you couldn’t always enjoy it unless you drink beer the whole time. The entertainment board was not updated for the duration of my
7 day stay and so did not know what
To expect, when we did watch the entertainment we were very disappointed at the quality and length of entertainment with it lasting only 20 minutes at most. The private beach and pool areas were nice but the pools were freezing cold so not pleasant to swim in. This hotel does not cater for English people and so I would not recommend to anyone unless you are Turkish or Russian as then you would be treated nicely and the music will be to your taste. Overall this was a disappointing experience and would definitely not consider this a 5 star hotel, perhaps more a 2-3 star at most.