Amirhosein Gh
Hi. My family and I stayed at this hotel from April 26 to may 3 at room 1113 . Hygiene was very good. Food was good . Entertainment was active. Service for room is very fast and suitable. Special thanks to madam nasim that guide passengers
Every time they need.. and she was very kind and patient for us...
golrokh nazery
A Letdown – Not Worth the Hype or the Price
We recently spent a few days at Crystal Waterworld Hotel in Antalya, expecting a high-quality resort experience—but sadly, it turned out to be one of the most disappointing hotel stays we've had in recent years.
Rooms & Cleanliness
The room conditions were far from acceptable. Furniture was outdated, beds were uncomfortable, and linens and towels were visibly worn and overused. The bathroom had ongoing plumbing issues—poor water pressure and unpleasant smells due to faulty pipes. It’s hard to believe this level of upkeep is considered acceptable in a resort that claims 5-star status.
Food & Beverage
The dining experience left a lot to be desired. Meals were repetitive, lacked flavor, and gave the impression that leftovers were being reused from one service to the next. There was minimal variety, and the overall food quality felt more like a budget cafeteria than a holiday resort.
Even the drink selection was disappointing—low-quality options that were sometimes diluted and definitely not what you'd expect from an all-inclusive stay.
At one point, when we asked for a dish to be refilled, the kitchen staff responded with “Too many guests” or “We’re too busy”—which is concerning. A resort should be equipped to handle its guest capacity without making excuses.
Atmosphere & Safety
Although advertised as a family-friendly resort, there were unsettling moments. Certain individuals were offering inappropriate or questionable services within the hotel premises, creating an uncomfortable and unsuitable environment—especially for families with children.
Service & Staff
Some staff members were genuinely professional and kind—Nasim and Olga in particular stood out and deserve recognition. Unfortunately, the overall guest service was inconsistent. Some members of management, like Oguzhan, came across as dismissive and unhelpful. At times, we felt as though foreign guests were treated with less respect than locals, which made us feel unwelcome and overlooked.
Final Thoughts
This resort has potential, but it’s being held back by poor management, lack of proper maintenance, and a careless approach to hospitality.
For the high prices they charge and the reputation they claim, the experience was truly underwhelming. I wouldn’t recommend staying here if you value family, comfort, service, or a relaxing vacation.
David Begiashvili
Good comfortable rooms fit for anyone with nice views and amenities, variety of entertainment, an aquapark, pools (both indoor and outdoor), very close to the sea and there are changing rooms and quick showers near the beach for convenience, both chill spots and crazy parties at night. And the service is amazing with warm and caring staff. 5 stars easily.
Sahar Jamali
The hotel was very clean. It had great entertainment options. The atmosphere was friendly and peaceful.
It's an excellent choice for family trips.
Стас Ким
I recently stayed at Crystal Water World in Turkey and had a wonderful experience. The resort is beautifully maintained, with clean rooms, lush gardens, and a wide range of pools and water slides that are perfect for both kids and adults. The beach is just a short walk away and offers plenty of space and loungers.
The food was varied and delicious — especially the Turkish specialties. There were multiple restaurants and bars, so we never got bored with the options. The all-inclusive concept was really convenient and well worth it.
Staff were friendly and helpful throughout our stay, and the entertainment team did a great job organizing fun activities and shows every evening.
The only minor downside was that the Wi-Fi could be a bit slow in the rooms, but it worked fine in the lobby and common areas.
Overall, Crystal Water World is a fantastic choice for a relaxing and fun vacation, especially for families. I would definitely recommend it and would love to come back!
My Booking
