Lee Bulford
Food - Poor pretty much the same thing every breakfast lunch & diner which wouldn’t be a problem if it was nice but very basic unless you want to only eat salads (salad options although still the same for every meal were very good). Snack Bar also very basic. Few times had raw chicken from the BBQ.
Service - Room was kept clean I’ll give them that. Other than that service was terrible. No greeting at all after a long journey. Staff in the restaurant are spread thin and can barely get enough clean plates available for the amount of people. So unorganised! Bar - one small bar serving the whole hotel.
Overall this is advertised as 5 star hotel and honestly it’s 3 star at best. People screaming up and down the corridor all night nobody dealing with said issues.
I have never visited a 5star hotel that don’t even put cutlery down on the dinner tables and only service vodka or Gin. Rooms and decor very dated as well.
If it was not for the trips we booked this would have been a nightmare of a holiday. As soon as we left the hotel for the day we enjoyed Turkey. Not what you would expect when booking 5star at all!
One positive was the Spa. Whole family (including two young children) had a Turkish bath which was great.
Marleen Vaher
The journey from Antalya Airport was quite long—around 3 hours. However, the service at the hotel is excellent, and all the staff members are incredibly friendly and helpful. I lost my room key on the first evening, and several employees immediately stepped in to help me search for it.
The buffet selection is outstanding—even the pickiest eaters will find something they like. The room was very clean, spacious, and had a large balcony.
The beach is very close and beautiful, which is a huge plus. There are plenty of sun loungers around the pool area, making it a great spot to relax and unwind.
In the evenings, there’s a disco, and the music can be quite loud. If you’re planning to go to bed early, this might be a bit disruptive. The walls are also quite thin—you can hear a lot from the neighboring rooms and corridors.
The water in the shower is lukewarm—not cold, but not as hot as I’m used to, since I normally shower with boiling hot water. :D
Overall it's a really good hotel, I would definitely visit it again.
Zarah
Stayed at this hotel with my son and friend. By far the worst experience from hotel staff, to food to the rooms. We were charged additional for a room we already had paid for. Due to the language barrier on the first day I just gave in and paid £40 just to get to my room. It was early hours just got off a flight and journey to the hotel I was tired. The first night we stayed a technical engineer man walked into our room without knocking or calling whilst we were sleeping and frightened us all. We complained regarding this being Muslim women but for 3 days nothing was done. All that was said was it’s not our fault. The staff were no help at all, they were rude and ignorant and then treat us nastily for complaining regarding our situation. Which! We were well within our rights to. The food was horrible. The same for breakfast lunch and dinner. We ended up playing extra everyday to eat out. The rooms were clean but the cleaners were rude and expected tips. Not in lira but English NOTES not change. Location was decent 15/20 min from local food and McDonald’s Burger King etc. I would just avoid this hotel at all costs they ruined the whole holiday for us.
Sorin-Stefan P.
Avoid This Hotel – Unsafe, Low Quality, and Misleading “All-Inclusive”
We’ve visited Turkey many times and always enjoyed it, but this hotel was by far the worst experience we’ve ever had. I’m honestly not sure where to start:
⚠️ Serious Safety Hazards
•I was almost stabbed in the back by a broken reclining chair at the pool.
•Sun umbrellas are old, broken, and unstable.
•The tiles around the pool and inside the hotel are extremely slippery (glossy marble). I’ve personally witnessed multiple accidents—people falling, kids hitting their heads, one child even remained unconscious after slipping.
🍽️ Food: Low Quality & Recycled
•The food is bland, repetitive, and clearly reused from previous days.
•The smell of burning meat smoke around the pool was overwhelming when we were trying to relax.
•Shockingly, ice cream is not included in the “all-inclusive” package. You have to pay 3 euros for one.
🏊 Pool: Overcrowded & Outdated
•Only one medium-sized pool for the entire hotel. It’s impossible to swim or enjoy time with your kids—you’re packed in like sardines.
•One tiny kids’ pool (approx. 3x8 meters) and an ancient water slide that barely works and moves erratically. Honestly, it looks dangerous. It’s only a matter of time before someone gets seriously hurt.
🎮 Kids’ Play Area: Everything Costs Extra
•Nothing is actually included—you have to pay extra for everything: air hockey, pool tables, painting activities, etc.
🕺 Entertainment: An Embarrassment
•“Entertainment” consisted of two staff members trying their best, but it’s painfully underwhelming.
•One night: 1 hour of cartoons on a tiny projector for kids. That’s it. It honestly felt like something from a forgotten era.
🍹 Bar: Terrible Drinks
•Low-quality drinks, full of sugar and artificial chemicals.
•Only at lunch could you get something similar to Pepsi, poured from big plastic bottles into small glasses.
🍰 Desserts: All Taste the Same
•All the sweets taste identical—just sugar syrup and whipped cream in different shapes.
🛏️ Rooms: Chlorine Smell & Chemical Sprays
•Our bathroom had a constant smell of chlorine.
•One day, a man in a hazmat suit came into all rooms spraying chemicals, supposedly for disinfection. He was fully protected, but my kids were asleep in the room while he sprayed around them like this was normal.
⸻
This place is unsafe, unhygienic, and a rip-off. I wouldn’t recommend it to anyone—especially not families with kids. For your own health and peace of mind, please stay away.
Asraa Alhilou
Absolutely disgusting hotel. On the 4th day of my stay I found bed bugs in the bed. When I reported it to reception, instead of helping, they handed me bedsheets and told me to change the bed myself. When I refused and explained it was a hygiene issue that needed to be dealt with properly, the staff became aggressive. I was called “disgusting people,” shouted at, and told to “be quiet and go back to my room.”
This is completely unacceptable — no help, no respect, and no basic hygiene standards. I would strongly advise anyone to avoid this hotel.
My Booking
