Joanne Armstrong
Absolutely terrible drinks are large, vodka, raki or gin, white or red wine, which are both crap. 3rd night here they have round out of gin tonight and ran out of ice in the afternoon.
Food is crap definitely only 2 star not 5 star.
The only thing that is very good are the rooms and it is clean in the pool and hotel area and the toilets in the hotel lobby are lovely.
Stayed in better hotels & B&Bs in Blackpool. Some staff are friendly some are miserable. Please don't come here. You pay for all-inclusive never been anywhere where there is no choice of drinks. No ice cream. Half the lights when you get out of the elevator don't work so it's dark as well as when you walk down to the outdoor stage. No snacks after the restaurant shuts at 8.30pm.
Monika Venczel
After I made the reservation, I wanted to cancel it just a few days later, once I actually read the reviews.
Dear everyone,
Trust what people write — they’ve been there and they know exactly what it’s like!
We stayed there for 5 days. Fortunately, only for that long, because I honestly couldn’t have handled more.
This hotel is by no means a 5-star place! Maybe it was, once upon a time when it was newly built, but it definitely needs to be re-evaluated now.
Everything is run-down. Broken decorations, freshly patched walls in the rooms, water doesn’t drain properly, doors don’t always close, and the dining area is a complete disaster. Don’t even get me started on the food — I ate only vegetarian dishes for a day and a half because the overall selection was terrible, especially when it came to meat.
As for the “all inclusive” part — it’s a joke!
Everything is included only at the top bar, and even there only until 11 p.m., although our booking confirmation clearly said midnight. When we arrived, they handed us a new paper stating the bar closed at 11. After that, you might as well just go to bed.
If you want a drink at the stage bar or beach bar, you have to pay extra! I paid €5 for a tequila, and for three beers anywhere between €9 and more.
For the kids — slushies, ice cream, etc. — none of that is included!
I’ve been to many all-inclusives in Turkey before, but I’ve never experienced anything like this.
Down in the hammam area, everything smells of mold. I went for a massage, but I couldn’t relax for a second because I could barely breathe. It’s obvious the place had water damage, but no one bothered to fix it. The whole hotel badly needs renovation before they should even be accepting guests!
The towels are torn, the tablecloths too, and there are plenty of broken items everywhere.
Don’t book any tours through the hotel — they’re ridiculously overpriced! We wanted to go on a boat trip, and it would have cost €39–45 per person through the hotel. We found a travel agency while walking around and booked the same trip for €15 per person.
The only positive thing I can say is that the staff are kind and do their best. The rooms are clean.
In short — don’t be afraid to spend a bit more if you want good service! It’s better to pay slightly higher for a better hotel, because in the end you’ll actually spend less there and won’t waste your money outside or on extras.
Lee Bulford
Food - Poor pretty much the same thing every breakfast lunch & diner which wouldn’t be a problem if it was nice but very basic unless you want to only eat salads (salad options although still the same for every meal were very good). Snack Bar also very basic. Few times had raw chicken from the BBQ.
Service - Room was kept clean I’ll give them that. Other than that service was terrible. No greeting at all after a long journey. Staff in the restaurant are spread thin and can barely get enough clean plates available for the amount of people. So unorganised! Bar - one small bar serving the whole hotel.
Overall this is advertised as 5 star hotel and honestly it’s 3 star at best. People screaming up and down the corridor all night nobody dealing with said issues.
I have never visited a 5star hotel that don’t even put cutlery down on the dinner tables and only service vodka or Gin. Rooms and decor very dated as well.
If it was not for the trips we booked this would have been a nightmare of a holiday. As soon as we left the hotel for the day we enjoyed Turkey. Not what you would expect when booking 5star at all!
One positive was the Spa. Whole family (including two young children) had a Turkish bath which was great.
Amalia malina
So the food is okay. The poeple are nice but its terrible. It's written its all inclusive but its clearly not. U get just paper cup or plastic. No drink is served in a glass. The cocktails are bad and made with no effort. U have to ask for ice in drinks because they are too lazy to give it in first place. If u watch closely u see its dirty. The lift is broken. So it might hurt you if u wait too long. If u search for something good, don't go here !!!
_l_ Schneider
We stayed at the Sun Star Resort for one week and I have never been this disappointed from a hotel before. We originally booked a room with ocean view, however when we arrived they told us we would have to pay extra on top of our booking, if we want ocean view. The staff at the register was extremely rude and showed zero hospitality even though we arrived at two am. Our room was fine, but the walls are very thin and since most people are there to party you will not sleep peacefully. Moreover the hotel WiFi did not work even though we were staying on the first floor. More specifically the WiFi did not work outside the lobby. There was only one cleaning woman working, so understandably she could not clean as intensively but it was fine. You do not always get fresh towels and if you want towels for the beach you have to go down to the spa and pay a deposit. The spa was fine and they had a nice selection of treatments. The Turkish bath was a nice experience and the masseurs seemed professional. The gym and the indoor pool are located next to the spa and they are awful! The gym has almost no equipment and has a constant smell of mold!
The pool was okay, there were sun-beds in the shadow and in the sun but not so many so you had to get up early If you wanted to lay by the pool. The beach was nicer than the pool. There were many sun-beds with a few tables and sunshades. There was also a bar at the beach, where you could drink soft drinks, coffee and water for free, the rest of the drinks costed extra. The highlight at the beach was a nice lady which made free gozzlem every day.
The food at the restaurant was fine. There were fresh fruits, a lot of salad and other sides. The meat was not that appealing as well as the desserts. The worst part of the buffet was however the hygiene and the drinks! The coffee was awful!! You had to use paper cups because the most glasses were dirty or there simply weren’t any. There was only one bar which served “cocktails” until 6 pm. Those cocktails were a disgrace. Any alcohol actually was disgusting.
Over all, this is not a five star hotel maybe a 3 star hotel
My Booking
