cinnamoon
My family and I arrived at about 10PM, hoping to finally go to our rooms and go to sleep. Little did we know, the staff didn't let us check in because all of the rooms were allegedly occupied. We weren't the only ones who were denied our rooms, but also a family with two small children. How does paying for a reservation only to be denied the services you paid for make any sense? The staff told us that our room would only be ready at 1:45AM, almost 4 hours after our arrival. After finally being led to our rooms at 2AM, everything seemed fine at first, until we quickly realized that the bedsheets were dirty and so was the floor towards the entrance of the room. The sheets still weren't changed the next day.
The staff, while some are actually quite nice, don't speak English half the time. The manager also cannot handle criticism at all and is extremely aggressive when confronted.
The food is fine, but definitely very generic and definitely not of 5-star quality.
And as for the location, while the scenery is definitely beautiful and the beach is incredibly nice, it doesn't offer anything else to do. There's nothing to visit and there are only a few stores to go to.
After reading some of the more negative reviews of this hotel I am genuinely shocked by how many people have witnessed the same things as we have: Poor hygiene, staff incompetence and overbooking. I'm also shocked that no one has done anything about this yet.
There were also kitties around. I liked the kitties 🙂↔️
Elifnur
i recently stayed at this hotel and had a generally pleasant experience. The room was clean and well-maintained, which I appreciated. However, there were a few issues that affected our overall stay.
One of the main concerns was being charged extra for a family room, despite already booking and paying for two separate rooms. It felt unnecessary and a bit unfair. Additionally, the main light in the room was oddly placed and didn’t provide proper lighting.
There were also some maintenance issues — the television remote didn’t work, and the air conditioner had very limited functionality. The shower pressure was extremely harsh, making it uncomfortable to use. We did report both the TV remote and shower issue to the reception, but unfortunately, no action was taken during our stay.
As for the food, it was decent but quite repetitive. The menu didn’t offer much variety, which became a bit tiresome over time.
Overall, while the hotel had some good points, particularly the cleanliness, the service and facilities could definitely use improvement.
I would say that BURAK, was very entertaining & very energetic.
Ipek Koksal
When i first came to this hotel i really enjoyed everything about it, it was clean and the foods were really nice. But one thing that really bothered me was the gozleme lady at the pool who is working solo for hours upon hours. it’s not right to let someone ALONE work without any fan and for hours in a space where the sun hits that poor woman directly. i felt so sorry for her and i wish that the hotel does something about this, at least give her more breaks or also add another woman so that it’s more beneficial. Overall everyone else was really nice, the entertainment people were amazing i really enjoyed their personality and how nice they were to everyone!
ali bayat
I've travelled a lot of places in my life and been to turkey 5 times but wasn't as impressed compared to the price I paid. £729pp for 4 people and 2 rooms but 1 person couldn't make it so they automatically removed the room even though we never asked for that and upon arrival they told us we only had 1 double room for 3 grown adults. We then proceeded to pay £213 extra for a family room which is basically 1 big room with 2 seperate small rooms leading to £942 for 3 people in an apparent 5* hotel. I've been to genuine 5 star hotels and this is not 5*. 4 at best. Leading to the room itself. TV remote didn't work, air conditioning didn't have many options on it (expected from a 5*), pay extra for the safe and shower pressure and temperature was all over the place (which was asked to be fixed but didn't) . In terms of food and beverage both alcohol and non alcoholic was quite good, variety of options but not good enough vegan or vegetarian options. The entertainment was quite good, wide variety of different entertainers embracing different cultures. The hotel staff were good with customer service but a lot more was expected from a 5* hotel. English wasn't good for a lot of the workers. Best worker by far was BURAK, elite performance in engaging clients in activities, very talkative and friendly and outgoing. The manager seemed to be quite rude and angry most of the time but benefit of the doubt given. Overall I would give it a 3.5 out of 5 because it was no where near what I would expect from a 5* hotel and I don't know how it actually got 5*'s. I may come across picky but from a 5* hotel a lot more was expected. Cleanliness of the room was very good so no complaints there. Last points I forgot to mention. Food was good but overtime got a bit repetitive and the lighting in the room was extremely dim for some reason.
Elena Cruc
I will not recommend this hotel!!!
We arrived early in the morning and the room wasn’t ready. 2 toddlers with us, we had to sleep at the entrance in a chair!!! The food was repeatedly, every day the same food, in the end of our holiday we couldn’t eat normally because there was nothing tasty!!! They didn’t accept to let us to stay longer in our hotel room, we said that we can add money, ( we asked because the flight was 15 h after the check out) . My 2 years old son was sick, but for them that wasn’t a problem to ask me to leave the room. So we stay at the beach 10 h, with a sick toddler, no room, no service no toilets close to us, and then we went to the airport.
I believe that we will not come back to Turkey after this experience!!!!!
My Booking
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