Anna Levon
Our family had a holiday in this amazing hotel. Everything was very good: animation group (darts, yoga, Pilates, bingo, evening shows), clean pool, beach and territory, a lot of kind of food. We are happy to stay and had a rest. We have a plan to come back next year.
Steve Fitzpatrick
We stayed here from 29th October until 7th November. One thing I will say is that this is not a 5-star hotel. The grounds are beautiful, the beach is lovely, and the location is decent — but unfortunately, that’s where the positives end for us.
We are a family of three (two adults and a 15-year-old “man-child”) and experienced issues from the very first evening we arrived.
We were initially allocated a room in the main building, where the “air conditioning” system was explained to us. It turns out it isn’t actually air conditioning but a central heating system set to one temperature throughout the hotel. This meant our room was extremely hot and uncomfortable, with no way of adjusting it. The room was also prepared for only two guests instead of three, so we were short on towels, glasses, and drinks.
When we raised this at reception, we were given fans — which did little to help. After a sleepless night, we spoke to the receptionist again and were moved to a room in the Residence building. This room had an independent air conditioning system that worked properly, was quickly set up for three people, and was overall a much nicer place to stay.
We hadn’t realised that this was the end of the season (our fault for not checking), but it really showed — both in terms of service and what was available. We were disappointed to find that all the à la carte restaurants were closed. While we accept we should have checked, we still feel that if the hotel is open, has paying guests, and is charging premium rates, these facilities should be available.
The buffet restaurant was well below what you’d expect from a 5-star establishment. Tables were often uncleared or not set, the glassware and crockery were frequently dirty or cracked, and the coffee machines showed “cleaning required” messages for most of our stay (seven out of nine days). The food was generally poor — lukewarm, lacking variety, and often dry and tasteless.
Service was another major disappointment. I’ve never stayed in a supposed 5-star hotel where so many staff seemed so disinterested in guests or their work. We often waited a long time for drinks while staff were chatting amongst themselves, on their phones, or simply absent. By mid-afternoon at the pool, our small table would be piled with empty cups, and even when staff came by with a trolley, they’d collect one or two cups and move on, never to return. It wasn’t about expecting people to clean up after us — it was the lack of basic service and attention to detail that stood out.
Similarly, I’d advise against ordering cocktails — they were often sloppily made, served in dirty glasses, and handed over without care.
We raised all these issues with management during our stay (and we have video evidence) as we were genuinely unhappy. They offered us a massage and a beach pavilion, which we declined, as that didn’t address any of the core issues. We also contacted our travel rep and Seven Seas about moving hotels, but despite multiple follow-ups, this didn’t happen.
Would I recommend this hotel? Not in a million years.
Anna
We stayed as a family of four and were very pleased with our experience. The rooms were always clean and well-maintained, and the housekeeping was excellent.
The food was consistently fresh and delicious. Compared to some other hotels, the variety of dishes might be slightly smaller, but still more than sufficient and diverse enough even for picky eaters or those with dietary restrictions. My mother is vegan, and she was delighted with the abundance of fresh fruits, vegetables, greens, and plant-based dishes.
The cocktails were also excellent - tasty, well-prepared, and made with quality alcohol. The staff deserves special praise for their warm and attentive attitude.
The service felt genuinely welcoming, never intrusive, which allowed us to truly relax.
The only minor downside for me - though not the hotel’s fault - was the somewhat difficult entry into the sea due to large stones. However, the hotel thoughtfully provided an easy and comfortable access point under the pier, where the seabed is sandy.
I would also like to highlight the beautifully green grounds of the hotel. The atmosphere never felt crowded; there were always enough sunbeds on the beach, and it was a pleasure to walk around the territory.
Overall, a wonderful stay.
Many thanks to the hotel team for such a memorable holiday!
Banu Su
Great hotel! From the reception to the animation team, everyone welcomes you and makes sure you have a great time. The food and drinks are very good quality, there are activities all day long, and the music by the pool is chill and relaxing.
Bohdan Verbytskiyi
Mehmet Ali is an amazing waiter! Always polite, friendly, and ready to help. He takes drink orders quickly, offers wine suggestions, and always checks if everything is okay. Very professional and kind — he really makes the experience in the hotel restaurant much better. Highly recommend him!
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