Bernadette Mulvihill
Stayed here in Feb this year. It is amazing but I have to commend the staff, they are what makes this place so special ❤️ they could not do enough for us. Bar staff absolutely the best. Front desk staff amazing, breakfast staff amazing. Fab place. Trails to walk at back of hotel, and beach at front.
TV could do with more channels though to suit other countries.
We had a kitchen, dining room , bedroom and bathroom. Robes also were a lovely touch. We used public transport and buses went from just across the road. We will definitely return here. Didn't go to spa, but the shop is well stocked. All round just fab. Also a must is Popeye village.
Sergio De los Rios
Everything in this hotel was perfect. Where to start? Maybe Henri, the most lovely man I’ve met in customer service. He makes you feel welcomed and has so much charisma. View from the pool area is amazing and the beach is just some steps down, where there’s a private area only for guests. Food is in another level, they really know what they’re doing, every single dish was delicious, from the restaurants or room service. Totally comfortable beds and rooms. Cleanliness is excellent. Service from all the staff is superb, everyone is very attentive and always ready to help with a smile. Highly recommended if you wanna spend some days relaxed in company with your family.
Miles Williams
Bottom line: This is not a 5-star establishment, as there are too many items that fall short of expectations.
Good things:
- very nicely kept reception and communal areas
- very wide selection at breakfast in the restaurant
- Nice views from the sea view rooms
- The majority of the staff are very friendly, although some of them look flustered and overworked.
Inconsistent / so-so things:
- rooms and corridors are overdue refurbishment. Scuffs, previous paint repairs, stained carpets and so on. This is in contrast with the reception area as previously mentioned. Our balcony light was full of dead flies and the bulb was pretty much out. Little touches like this are important.
- the hotel is an absolute maze when you are first there, and it took us a very long time to find the spa / pool area for the first time.
- housekeeping is inconsistent. Some days we got the correct number of towels, some days we didn't. One day our bin wasn't emptied, nor were the cups or glasses replaced. But they made the bed up. Very strange.
- the spa / pool area especially the changing rooms are starting to become tired and neglected. Water pooling in the changing room floor, shower areas clearly not being cleaned regularly, and missing fixings on things like lockers, or missing hooks in shower cubicles etc. Not a five star experience. The pool area itself was generally quite clean however.
Bad things:
- we felt we were constantly having to find things ourselves / ask for things at breakfast that should already be present, or being picked up by the staff. I lost count of the number of times there was no spoon present on a place setting - this is absolutely basic for any catering establishment. Same goes for things like coffee machines being allowed to run out of beans. Not a massive deal, but indicates a chaotic and badly managed restaurant, and this was in low season.
- the spa / pool area seems to be deserted of any staff from afternoon onwards. In the male changing room, the hourly cleaning sheet had not been signed since 1pm, when I had used it at around 9pm. Sometimes the dirty towel trolley was stacked full, with no clean towels available. Why would we want to risk paying for any treatments if this is the level of service experienced in the first instance?
- the bedding and pillows feel like they haven't been updated in a very long time. Overly soft and sinking mattress and pillows that have no support.
Overall, I can't recommend this property to anyone, nor are we likely to return, as it simply doesn't deliver the experience expected from a hotel of this calibre.
Joseph Hales
Our short stay at the hotel was truly marvellous. From the moment we entered the hotel, we were warmly greeted by a very pleasant member of staff, which immediately made us feel welcome. The check-in process was smooth and enjoyable, and the person who assisted us was extremely helpful, friendly, and informative. We were even kindly offered a drink while we waited, which was a very thoughtful touch.
After checking in, we were directed to our room. The directions were clear and the signage throughout the hotel was very good, making it easy for us to locate our room without any difficulty.
The food was excellent and offered a wide variety of choices. The waiters were attentive and provided very good service throughout our meals. In the evening, after dinner, we spent some time at the bar located next to the restaurant, where once again we experienced great service and a pleasant atmosphere.
Overall, the rest of our stay was fantastic. What impressed me the most was the kindness and professionalism of the staff, as well as the exceptional cleanliness throughout the entire hotel, including the public areas and restrooms. These details truly made our stay comfortable and enjoyable.
I recommend this Hotel since since it offers a lot.
Claudia Rrey
We had a lovely stay at the hotel. The animation team at the kids’ club was fantastic, especially Corto, who was wonderful with our children and made them feel very happy and welcome. The indoor heated pool was excellent and perfect for April.
The only small suggestion would be to heat the outdoor pool as it was quite cold to swim in at this time of year.
A special thank you as well to Henri Diacono, who welcomed us every morning at breakfast with a smile and spoke several languages, which made us feel very comfortable and well looked after.
The location was very beautiful with a private beach.
We will definitely come back! Grazie mille
