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There were a number of things during my stay that didn’t quite meet the standard I’d associate with a five-star hotel. The main building felt a bit worn in places, with scuffs and marks that took away from the overall impression.
Service was inconsistent. Some staff were excellent, but others seemed a little unsure, which led to a few moments that left me a bit miffed — for example, being shown to my stored luggage and picking it up myself, with help offered only afterwards. Not awful, just not what I’d expect at this level.
Food was mixed as well. My room service breakfast was incorrect; I’d ordered a breadbasket with croissants and snacks but received toast instead. The Indian restaurant was fine, though milder than expected. Again, not terrible, just not quite five-star.
The spa was clean and well maintained, though several facilities weren’t working during my visit. I also realised I hadn’t been told about all the hotel facilities at check-in, and noise travelled easily from neighbouring rooms if their balcony doors were open.
Individually, these things didn’t ruin my stay, but together they left the experience feeling below the standard advertised. I don’t think I’d return, though I did appreciate the elements that were done well.
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Our weekend stays at this hotel are always unforgettable thanks to the incredible staff who truly make us feel at home. My husband, my baby girl Mimi, and I are always so happy and cared for every time we visit.
A special thank-you to Manager Anket for always ensuring our stay is perfect, and to the lovely receptionists Elvie and Pinky, who greet us with such warmth. Sandeep from breakfast at Flavours went above and beyond — helping brining us food to the table while I juggled our little one, and making sure we had everything we needed. Daniel from maintenance was so kind and quickly fixed our TV with ease.
And the amazing team at Mokka — Aminul, Sweetson and the wonderful girls — were incredibly accommodating and kept our daughter entertained; she absolutely adored them. Their burgers are also incredible — truly some of the tastiest we’ve had. Kudos to the chef!
And of course Mr Henri, the one and only — a true gentleman with a warm heart. Whether we meet him in the lobby or are welcomed by him at breakfast, it is always such a joy to see him and be greeted by him.
Every visit is an incredible experience filled with comfort, kindness, and genuine hospitality. The beautiful stay, the thoughtful service, and the wonderful people are the reason we keep coming back — for anniversaries, birthdays, or simply when we need a little escape. Truly a place full of heart.
Kris Cassar
This hotel offers a commendable experience, characterized by picturesque views and exceptional service. The primary areas for improvement pertain to the comfort of the bed cushions and the functionality of the shower. Specifically, the shower head was fixed, preventing adjustment and making it difficult to avoid wetting one's hair. Nevertheless, the overall experience warrants a five-star rating.
Leah Walker
Marvellous hotel! Staff were wonderful and very friendly, breakfast was amazing with a fab selection to look forward to every day. The restaurants offered a super range of dishes and each were absolutely delicious. Rooms were lovely and the view of the sea was incredible!
Miles Williams
Bottom line: This is not a 5-star establishment, as there are too many items that fall short of expectations.
Good things:
- very nicely kept reception and communal areas
- very wide selection at breakfast in the restaurant
- Nice views from the sea view rooms
- The majority of the staff are very friendly, although some of them look flustered and overworked.
Inconsistent / so-so things:
- rooms and corridors are overdue refurbishment. Scuffs, previous paint repairs, stained carpets and so on. This is in contrast with the reception area as previously mentioned. Our balcony light was full of dead flies and the bulb was pretty much out. Little touches like this are important.
- the hotel is an absolute maze when you are first there, and it took us a very long time to find the spa / pool area for the first time.
- housekeeping is inconsistent. Some days we got the correct number of towels, some days we didn't. One day our bin wasn't emptied, nor were the cups or glasses replaced. But they made the bed up. Very strange.
- the spa / pool area especially the changing rooms are starting to become tired and neglected. Water pooling in the changing room floor, shower areas clearly not being cleaned regularly, and missing fixings on things like lockers, or missing hooks in shower cubicles etc. Not a five star experience. The pool area itself was generally quite clean however.
Bad things:
- we felt we were constantly having to find things ourselves / ask for things at breakfast that should already be present, or being picked up by the staff. I lost count of the number of times there was no spoon present on a place setting - this is absolutely basic for any catering establishment. Same goes for things like coffee machines being allowed to run out of beans. Not a massive deal, but indicates a chaotic and badly managed restaurant, and this was in low season.
- the spa / pool area seems to be deserted of any staff from afternoon onwards. In the male changing room, the hourly cleaning sheet had not been signed since 1pm, when I had used it at around 9pm. Sometimes the dirty towel trolley was stacked full, with no clean towels available. Why would we want to risk paying for any treatments if this is the level of service experienced in the first instance?
- the bedding and pillows feel like they haven't been updated in a very long time. Overly soft and sinking mattress and pillows that have no support.
Overall, I can't recommend this property to anyone, nor are we likely to return, as it simply doesn't deliver the experience expected from a hotel of this calibre.
My Booking
