Tim Schleimer
Grand Hotel Excelsior delivers exactly the kind of stay where small imperfections fade behind a genuinely comfortable experience. Yes, the hotel shows its age in a few corners, but it’s the kind of “older grand hotel” charm rather than neglect. Everything was consistently clean, well maintained, and welcoming, which set a positive tone from the start.
The room was a standout. It was impressively spacious and the bed was genuinely comfortable, making it easy to unwind after long days out. That sense of space and comfort really elevated the stay.
The spa area added another layer of relaxation. The gym, much like the rest of the hotel, is on the older side. Some equipment wasn’t functional, but the overall size of the space made up for it. There was enough room and variety to still get a decent workout in, so it didn’t feel like a drawback worth deducting a star for.
Overall, Grand Hotel Excelsior Malta offers a warm, comfortable, and satisfying stay—especially if you value spacious rooms, cleanliness, and a touch of classic hotel character.
Joseph Sant
The buffet at Admiral's Landing in Excelsior Hotel is outstanding! A wide variety of fresh, delicious dishes, beautifully presented and constantly replenished. The live cooking stations are a great touch, and the desserts are irresistible. Staff are friendly and attentive, making the whole experience smooth and enjoyable. I can easily say it's one of the best buffets ever. Highly recommended for anyone looking for quality, variety, and great service!
Diana P.
We stayed one week at the hotel Excelsior at the end of November, and I have no words to express my gratitude to everyone who made our stay such a wonderful experience! From the reception team, the young, tall doorman who always paid special attention to our 3-year old boy, the cleaning staff, to the restaurant crew — everyone was welcoming, helpful, and genuinely polite.
Our suite was so spacious and comfortable that we sometimes preferred staying in and relaxing over going out. And the food at the hotel restaurant was so good that, even though we usually enjoy eating out, we often chose to dine in.
Overall, we warmly recommend this hotel.
Stephanie Saad
Our stay at the Grand Hotel Excelsior Malta was extremely disappointing and unprofessional from start to finish.
Before arriving, we communicated with the hotel by email and received written confirmations. However, once we arrived, the hotel changed what had been clearly stated in their emails. When we tried to follow up, we were told that the employee handling our case was on days off, and no one else took responsibility or replied. This level of communication is unacceptable for any hotel, let alone a so-called 5-star property.
The most serious issue is that the hotel charged us for an extra night after we had already checked out. We immediately informed them, yet instead of correcting the mistake, they launched an “investigation” that took one full month, only to falsely claim that we stayed the last night — which is completely untrue. This is extremely concerning and feels like taking money from guests unfairly.
Regarding the hotel itself:
- The rooms are old, poorly maintained, and not clean
- The breakfast is very poor, with limited choices and low quality
- The staff is unprofessional, unhelpful, and disorganized
Overall, this was one of the worst hotel experiences we have ever had. This hotel does not deserve a 5-star rating in any way — neither in service, quality, nor professionalism.
We strongly do not recommend this hotel and deeply regret choosing it.
Michelle Walsh
The staff and location of the Grand Excelsior are they main reason I would recommend this hotel. The staff throughout the hotel are amazing, special mention to Maria who served us at dinner in the Admirals restaurant overlooking the harbour. The location is stunning, the hotel lobby and the areas overlooking the bay are fabulous. However, there is an air of faded grandeur in some areas of the hotel for example, our room was comfortable and well appointed but in need of an update. Would we stay here again ? 100%. The positives far outward the negatives and we look forward to a return visit.
My Booking
