Larisa J
We were generally very pleased with our stay at Out of the Blue Resort in Crete. We were kindly upgraded to an en-suite room with a shared private pool and a secluded garden with loungers. The suite was very spacious, beautifully designed, and the housekeeping was excellent.
Customer service was good, and it was easy to book à la carte restaurants. The ladies at guest services did their best to assist with reservations, and each restaurant offered a unique design, a balanced menu, and attentive service. The kids’ club facilities were also very impressive.
Our 2-year-old loved the kids’ disco, but the volume was often higher than comfortable for children, and staff didn’t adjust it despite parents’ requests.
Entertainment, however, felt a bit underdeveloped and was not available every day. On the positive side, the spa is highly recommended, and the resort is a wonderful place to unwind. Yoga lessons were enjoyable, though offered only three times a week and scheduled at 8 am, which unfortunately coincided with breakfast time.
The beach is not the strongest point: the public sandy beach is quite narrow and lacks facilities, while the private beach has good facilities and a nice bar/restaurant for lunch but no sand (although the water was very clean).
My only real complaint is that hot drinks like coffee and tea were not included at lunch and dinner in the buffet restaurant — surprising for an all-inclusive resort. Also, the landscape is quite hilly; although golf cart service is available, it can be hard to get one at busy check-in/check-out times, and waiting can take much longer than the 5–10 minutes promised. Walking is often faster, but those with mobility issues should be prepared for delays.
Overall, this is a beautiful resort with excellent service, impressive facilities, and plenty of opportunities to relax, with just a few areas that could be improved.
Julia Haje
I rarely leave bad reviews but this hotel was a huge letdown, especially for a 5-star hotel.
Even though we had a beautiful sea view, a decent buffet, and really kind staff, that’s pretty much the only positive thing I can say.
The housekeeping was terrible, slow, careless, and unclean. They took our towels and only brought them back a full day later.
We found cockroaches in our grandma’s bathroom,we killed them and left them there, expecting housekeeping to clean it up but guess what? They didn’t. The cockroaches stayed there for almost two days.
The overall cleanliness was unacceptable. Dirty trays sat in the hallway for hours, and our room never felt properly cleaned.
For the price we paid, it was a huge disappointment.
Petru Marius Arusoaie
We had a fantastic experience at this hotel , 10 days of relaxation and beautiful weather.The food was absolutely delicious,
not a great selection at the buffet though but absolutely delicious , exceptional à la carte restaurants that offered top-quality dishes and attentive service — truly a highlight of our stay.
The cozy bay provided a peaceful and scenic atmosphere, and the sea water was warm and inviting. The ladies at the beach bar were amazing, always smiling and ready to help.The swimming pools were clean and well-maintained, perfect for both relaxation and family fun.
We also enjoyed the variety of water sports available and the convenience of boat rentals right on-site, making it easy to explore the beautiful surroundings.
There was only one minor issue during our stay, but it was handled promptly and very professionally by the management — a clear reflection of their commitment to guest satisfaction.
Overall, it was a memorable and relaxing vacation. Great value for money in a stunning location. For those who want more, put your hands in your pockets and pay more ; for the end of July in Greece & all inclusive the price was more than fair , haters will always hate. We would definitely love to return!
Catharine Wansink
We had an incredible stay at "out of the blue"! We booked a standard room, but were upgraded to a junior suite. That was unexpected but great. The staff was very professional and kind. The food was very good and varied. We also found plenty of vegetarian options. One small thing to note is that the pools aren't very deep. The water barely comes up to your waist. This is fine for lounging in the pool, but if you really want to swim you're probably better off going to the beach.
Svetlana Ivanovna
Very disappointing stay at Out of the Blue Resort, Agia Pelagia. Do not be fooled by the photos or the high prices — the reality is far from the promises. The hotel is old, outdated, and badly maintained. The food is poor in both quality and variety, nowhere near the standard you expect for the money charged.
The only positive is the natural surroundings and the sea, which are beautiful — but that has nothing to do with the hotel itself. Everything else felt like a waste of money and a ruined holiday expectation.
Strong warning to other travelers: this resort does not deliver value for the price. Look elsewhere.
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