Michal Misiak
A beautiful property with great potential, but...
Let me start by saying that the hotel and its surroundings are truly beautiful, and access to the beach is fairly easy. Another strong point is the cleaning staff – they do a great job keeping the rooms, pool area, and public spaces clean. Unfortunately, that’s where the positives end.
The hotel staff barely speak English, which makes it extremely difficult to communicate if any issues arise. Wi-Fi only works near the reception, which is obvious in the evenings when guests gather there just to access the internet.
The air conditioning in our room seemed to only work until around 4 or 5 PM – after that, I couldn't get it to turn on. For the first few days, guests were playing their own music by the pool. Eventually, the hotel staff must have felt embarrassed and started playing music through the hotel’s speakers. Unfortunately, it was mostly classical or lullaby-style music – not exactly what you'd expect on holiday. Music in the restaurant only appeared once a higher-ranking staff member (probably a manager or the owner) showed up.
Now the bar – it definitely deserves a poor review. Beer is poured from cans or bottles into small glasses, and what's left is saved for the next guest – sometimes not even kept in a fridge. If you want a drink, order before 2 PM, because after that, there’s no ice left. One of the bartenders, wearing a headscarf, was rude – when I asked about the ice, he just shook his head and said something to his colleague in Turkish, which I didn't understand, but it felt disrespectful.
The worst part, however, was the food. The scrambled eggs at breakfast were cold every single day – not once or twice, but every day. I asked the head chef to try them and he admitted the heating equipment wasn’t working, so the food served was cold and he couldn’t do anything about it. He should really taste the food before serving – either he doesn’t, or he has completely burned-out taste buds. Everything was bland, underseasoned, cold, and made without love or care.
To top it off, I personally returned a piece of metal scouring pad I found in the food – and didn’t even receive an apology.
Overall, the hotel and surroundings are lovely, and the beach is easy to reach, but that’s about it.
This is the first time I’ve seen a hotel threaten guests with legal action over negative reviews. That’s a terrible practice. Perhaps it would be better to read the negative feedback and make improvements, rather than being blinded by the positive reviews.
I do not recommend this place and I definitely won’t be coming back.
Kasia Stanicka
We arrived pretty late on 10th of May. That was no person in the hotel speaking english at all. Receptionist gave us the Turkish translator to find out why we there.
Wi fi wasn’t working.
We asked to get a key for the safe box and never get it. They promised that will be sorted.
Food was horrible, head chef do not care. They serve food far away from standards, danger for health. We find the part of metal scourer in the Brocoli. Report to the head chef and what he did was he took a spoon and check rest of it on the buffet if there’s no More of it ! They left it for other guests!! Joke !
All inclusive drinks ? Forget about the ice ! Weather is hot and they have no ice or running out of it just after 12pm.
They pour beer from the can/bottle to the glass and rest of it is waiting to be poured later on for anyone who will order beer again !!!
Hotel beach bar serves only water and coffee.. if you lucky and coffee machine is working🤣
Hotel staff do not speak any language but Turkish/Russian. There’s no one to ask for anything.
No music is playing. No entertainment at all. Was sad to listen the music from Tui Hotel everynight from our balcony, when XL Hotel was dead quiet.
Only good thing was cleaning. Our room was cleaned everyday. Housekeeping was doing great job.
We decided never come back to this hotel.
We spend way too much eating in town which was terrible as we paid for All inclusive!
Worst hotel we been so far.
That’s so frustrating because hotel have Lots of potential and is so beautiful.. but what the hell is going on !
Hannah
Stayed here in June. The staff are so friendly especially the staff at the pool bar. Was really made to feel welcome especially on the first day.
The pool area was very nice, the sunbeds could be updated as a few were broken.
The hotel itself was okay the furniture was a little dated but it was clean and the beds were comfortable. The views tho from the hotel are so pretty!
The food was also okay it wasn't anything to write home about but I can't say anything was bad.
It has a free shuttle service to the beach, the hotels section on the beach had their own sun beds and umbrellas. They also have a bar there but its not as fully stocked as the main hotel.
Location isn't too far away from anything either its very walkable, tho do be warned its on a hill. Walking back up it in the heat isn't much fun!
Jack Rees
Me and my partner who are a young couple in their 20s stayed here end of September. I know it’s out of season now but what a boring hotel with so much potential. There is no entertainment on a night, the entertainment is the guy working behind the panoramic bar plays his phone music which is all Turkish and won’t take requests. He’s also drunk most of the day. The location is beautiful 10 minute walk from the beach and a lovely village where you go for food and drinks. Me and my partner went into the village nearly every night for food and drinks as there’s barely any choice of food on offer here, if you like rice this place is for you. There’s nothing going on during the day or at night it’s just dull. Won’t be staying here again and can’t recommend it to anyone else.
We were lucky with our hotel room as we had heard from multiple couples/families how dirty their rooms were.
The only good thing that we found was you didn’t need to wait more than a couple of minutes for a drink, but service with a smile was no where to found. Not one friendly member of staff behind the bars.
Susan Sedgwick
Nice and relaxing, views from the panorama bar stunning and nice bar man. Bar maid in the lobby bar grumpy. Restaurant staff very helpful. Food tastie hill very steep up to hotel, taxi's from town 150 lira so that dealt with the hill. Shuttle bus to beach great. Rooms nice and cleaned daily
My Booking
