Mashal
Everything was amazing- such a brilliant resort. The food is absolutely delicious, first time been to a. Resort where I filled my plate and ate every last thing because it all blended so harmoniously together- such well thought out menu’s with themes as well.
The other snack restaurant was also a special surprise, had no idea aside from lunch they had another menu of options as part of all inclusive, but more western and was delicious!
The entertainment in the evenings also very inclusive of all ages and so nice to get different options daily.
The market on site is very reasonably priced and the staff on site are all brilliant!
Such an amazing experience!
hanqing lu
Me and my boyfriend went to Fethiye for our friend’s wedding and spent 3 nights at Jiva. We did have good time here, their staff training was really great everyone was friendly and helpful. During our stay the weather was still cold which made the heated pool the best thing 😍in the hotel. Room was clean. Their bars are amazing. Also thanks to MS Buşra we could enjoy their Turkish restaurant, food they made there was really really delicious 😋 you must try it. From meze to main course they are all very high quality Turkish cuisine. (But unfortunately the desserts are not ) But I do have some personal advice for food, in main restaurant the flavor was a little boring, also there were not many Turkish dishes. And some details,like one day main restaurant served lamb soup but there was no galic and chili oil around. Also the pide used in wraps in snack bar was too thick. I do understand there are a lot of British guests in resort but I think some of them want to try some local authentic Turkish food on their holiday too ( other than kumpir)since they come to 🇹🇷.
But the small problems doesn’t affect that Jiva is a really good place. I would recommend it to anyone.
N.K.
CHOOSE THIS PLACE, AND CROSS FINGERS.
In short, hotel staff is friendly but lack the skills to handle difficult situations.
The true service level can only be seen when a crisis emerges.
Please notice that the hotel management’s responses to negative reviews here tend to be defensive or neglecting. This is not a coincidence.
Our Case (long read): We stayed at the hotel for 4 days. On the third day, my husband and I wanted to join a darts tournament. My husband went ahead to register our names, but due to our names, he was met with what we perceived as a discriminatory and inappropriate attitude from Aykut, a member of the animation team. As a result, we decided not to participate in the game.
We reported the incident to Guest Relations, and they told us they would inform the animation team leader. However, nobody came to speak with us or even offer an apology.
Later that same day, while playing a wooden game located next to the ping-pong table, the game board fell onto my leg because it was not properly secured. I injured my leg and asked for a basic first-aid kit, but there was none available. We then went to the doctor’s office, which was advertised as being available 24/7, only to find it closed.
When we raised the issue at reception, we were given cotton pads and antiseptic. When we asked why the doctor was unavailable, we were met with an unnecessarily defensive attitude. We were told things such as, “There is a doctor,” “If there is no doctor, there is a nurse,” and “A sign saying 24/7 doctor service does not necessarily mean a doctor is always present.” This was not the kind of response we expected after reporting an injury caused by unsafe equipment on the hotel premises.
The next day, during check-out, we were asked how our stay had been. We explained everything once again. Everyone seemed genuinely shocked and agreed that what had happened was unacceptable, yet still no one apologized. It felt as though the hotel staff were merely observers rather than people responsible for resolving guest concerns.
Meanwhile, we never heard from the animation team leader. The only time we saw him was during the evening entertainment activities—enjoying himself while our complaint remained unaddressed.
At check-out, we were told, “Since you experienced so many issues, let us make a gesture for the extras you purchased.” We declined, but were then asked to wait because Guest Relations would contact us. We waited and waited, but nobody came. Eventually, a receptionist took the initiative and tried to help on her own.
For the prices being charged, there are definitely better alternatives.
Abigail Holmes
What a fantastic all inclusive! I visited for a week with my family through a Jet2 Holiday package. I can’t begin to express how excellent and attentive the staff were. The resort has so much to chose from, from the adult slides, to the main pool, the private beach and the several bars and restaurants; along with fantastic nighttime entertainment. I am gluten intolerant and emailed Guest Relations before I came out, as I know Turkey isn’t great with gluten free items. However, I was greeted by Büşra and she provided me with an allergy ID card to show all the staff and a fully gluten free menu. There were several gluten free items at all meals and in the Ala Carte Restaurants and if I fancied anything from the gluten free menu I could order with the chef at any time and they would make it fresh for me. I dealt with Executive Sous Chef, Hayati Tümkaya with every meal I had and he helped and guided me, ensuring I was eating gluten free. He was really helpful and really friendly. Couldn’t recommend Jiva Beach enough!!
Richard Peterson
A fantastic hotel with unparalleled service and attention to detail. Everyone at Jiva Beach goes above and beyond to ensure that guests are looked after and to make their holiday experience exceptional. Rooms, public spaces and the hotel grounds are immaculate and the quality of the food in the main and à la carte restaurants has been excellent. A special mention to Mucahit who excels in ensuring his guests are truly looked after and provides a supreme customer service experience. A superb all inclusive holiday experience. Highly recommended.
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