Mirage World Hotel

Thomas Akers

We stayed here for 10nights at the end of october school holiday's. The first few days was okay but then it went down hill as there was less and less quests each day. Food was poor overall. Flies on fruit/bread. Same repetitive every day. We had to eat out on the last few days. The mid day snack by the main pool closed after 6 days of being there. Entertainment was poor. Day and night. I know it's end of season but we paid top money for very poor service. At least carry on until then end. They had a couple of shows, kareoke, bingo, kids mini disco. But again when there was only a few families left this stopped. But they did agree to do mini disco for my 4 children on the last night. Staff were all friendly. Especially Ercan who we met at julian forest last year. He goes above and beyond he's a really nice man. The had a end of season staff party as we was leaving (we was the last guests to leave) and ercan gave us all chicken kebab what they were cooking and it was the best meal of the holiday! The location is good near all shops, beach and on a bus route to go into marmaris. I would stay here again but not at the end of season. I'm sure it's brilliant in the summer holidays. But I'd not recommend going at the end of season. Although the weather was brilliant every day. A little chilly at night as it went into November but the days were hitting 30 degrees still.

Harry feather

Arrived at 00.00 and was put in a room with no balcony, just a window like a travelodge, no hot water, toilet gurgling everytime someone flushed theirs. Complained twice before they allowed us to change room, where they had literally done it on badness and put 3 people in a room designed for 2. Eventually complained to EasyJet direct who did offer compensation. It is the worst hotel I have ever stayed at, they have no customer relation skills at all, and generally just poor, if you want breakfast you need to be there before half 8 or they stop cooking, drinks machines didn’t work, restaurant is a scramble as no one their to control where people sit. It will never be worth the money they charge.

Justine Buchanan

What can I say, I personally had an amazing two weeks family holiday at Mirage World. The hotel looks beautiful, it's beneath a mountain and has it's own secret cave you can dine next too if you wish. One of the things that made our experience great was the staff particularly two male waiters based in the restaurant - Shamus & Tekin (Pictured sneaking behind me and my dad) 😅 Forgive me if I spelt their name wrongs. Also, the older lady who works at the sunset bar during the day! I didn't catch her name but she was particularly friendly too. As well as the two 24 hour shop workers the spa staff, jewellery shop owners and the resident photographer & shisha bar owner! All the staff are hard working. These two (Shamus & Tekin) in particular go above and beyond to make sure everything is okay! Management if you read this review please pass on my compliments and best wishes to them! I holidayed with my father & his wife and I appreciated being given my own bed in the lounge rather then sharing the the main bedroom. I think the hotel had a lot on offer, its own doctors, daily activities such as Darts and Water Aerobics Monday to Saturday and different entertainment every single night raging from dance shows to bingo & karaoke. It was in a great location. 10 mins from the beach which has allocated loungers for guests, a short walk from the strip, bars, cafes and shops on the same road and just a 15-20 minute bus ride from Marmaris :) Food was standard mixed buffet of different cuisines. I thought there was variety. Some criticisms. Rooms were never full cleaner only beds & bins changed and sometimes sweeping. Sinks was never cleaned not eas the sides. We didn't always get fresh towels or toilet paper. Would often have to ask for toilet rolls. Although cleaning staff were nice. It could be difficult ordering certain drinks at the bar.I understand it's hard when English isn't your first language but if they struggle that much maybe pay towards them taking more lessons or maybe have a drinks list that allow us to point to what we want. On my last day I wanted to do Water Gym. I got to the pool for the correct time but it was obviously running later. I assumed it wasn't on and left the pool. I then heard the music afterwards!. It would have been nice if someone made an announcement saying it was starting later! Balcony stand was a bit wobbly, could be dangerous! Overall, a fantastic stay and I'm looking to come back in the spring 2025! With my best friend :)

Ellie Bishop

Disaster, literally not enough characters to explain the whole ordeal of our stay. Full review is on trip advisor. The short version is, paid for 2 rooms, received 1. One of us had to sleep on the sofa. Hairs on the bed, some sort of needle on the floor, cockroaches. After being out all day, we found our door was left open for who knows how long after being cleaned. Unbelievably rude staff. Deactivated our key cards on our final day so we could not get our belongings, unless we signed to say we received compensation. Still wouldn’t let us get our things and leave, despite EasyJet directly telling them to do so. Manager said she ‘just worked there, what did she want us to do?’ And we had to ‘do her a favour’ by staying in one room. Completely wrecked our holiday. Book at your own risk.

No Koment

Turkey, surprised us last year, unfortunately disappointed this year, Hotel Mirage World is a hotel that boasts 5 stars, but its current condition does not reach this quality when it was put into operation and when perhaps it could rightfully have so many stars. The hotel is in a very nice location, not far from the beach, which also boasts a beach for its guests. The hotel service is really trying, meaning the bartenders. The food staff is smiling and helpful, the atmosphere here is pleasant, unfortunately the quality and care of the hotel does not match the luxury in which the owners live with their BMW and Porsche parked in front of the hotel. It's not even about luxury, but about basic cleanliness and functionality for everyone, regardless of their nationality. Maybe it would take a walk around the hotel and take off the rose-colored glasses and restore the luster of what the owners have invested in and are investing in in the past and restore to all the employees the feeling that this hotel can and is something special, because there are a lot of people who clearly do the job it does well and a lot of those we will write about later. It is a shame and we are sorry that we cannot recommend this hotel, we are sorry that our holiday was a bit unsuccessful and spoiled. First of all, it is more than clear that the hotel divides its guests into those who can get a better room and those who can "put up with" something. If you travel with the Anex travel agency, their care will ensure a peaceful vacation and immediate resolution of your problems by their representatives. But if you don't, then you're in for a real adventure, literally: trapped in the bathroom when the door gets stuck, breakers tripping, toilet leaking, no screen in the bathroom, mold in the room, moving railings at the pool entrance, broken sunbeds on the beach, and dirty mats and a shower by the sea in the form of a rusty smelly cupboard without a door. The beach itself is not large and we don't think anyone from the hotel has seen it in years, if ever. What the responsible person in the hotel's operation fails to detect, the guests themselves will do, the towels strewn by the pools and by the sea clearly indicate that whoever sleeps longer will not find a free sunbed. The deck chair competition is a regular addition to leisure activities. You don't have to wait until 21:00 for evening entertainment, a group of maintenance workers will provide you with a comedy show from day one. We have seen a lot in life, but the artistry of these experts took our breath away. They work in pairs and the repair is a work of art when everything is OK. It's nice that the owners also employ incompetent people, but we don't understand why the guests take it away. We are all the more sorry because most of the staff try and do honor to the owner, who should watch more as the hotel ages and the useful life of things goes away. Yes, the guests behave like animals, every morning there is a small bar of leftovers left by the guests at the entrance to each building. But maybe on the other hand you want a pleasant stay for your money, where it is not necessary to claim a room and spend time with a similar description like this comment, we would rather write ... A beautiful holiday, thank you and we will be happy to come back. Trust us, writing negative comments is not our daydream. Finally, we would like to thank you for the nice and good things that happened to us at the hotel, the good food and some really positive employees, whom we thank for everything. We would like the owners to have a better quality manager who also walks around the hotel, takes off his glasses and fulfills what the owners certainly desire, to be a hotel that people like to return to, to be a hotel with 5 stars by right. Then such comments will disappear and Mirage World will be a hotel of happy guests and rightfully proud employees. Good luck in better times.