Mirage World Hotel

Steven Toms

From management to cleaners this hotel is amazing. Staff very friendly. Highlight of the holiday there was the entertainment staff. What can I say , from morning to late at night they were there putting a smile on my face. From bingo to darts competitions. Foam party, karaoke to traditional Turkish dancers. Didn't need to leave the hotel. A big thank you to Selda and the rest of the team. You made my solo travel holiday a happy one. Look forward to returning very soon. A big shout out to barstaff waiters and waitresses and everyone there. Brilliant place

Дарья Тесленко

I would like to share our disappointing experience during check-in and interaction with the reception staff. We arrived as a family (2 adults and a 2.5-year-old child) at your hotel at 9:00 AM, traveling together with Polish tourists (although we are Ukrainian). Unfortunately, we were the last to be checked in at 14:30, while all the Polish guests were accommodated much earlier. Despite our repeated polite requests, no one at the reception reacted or offered help. Shockingly, our voucher was lying on the reception desk for over an hour, ignored by staff. The final straw came when another bus with new guests arrived and they were immediately given rooms without issue, while we continued waiting. Our child had already fallen asleep in the stroller in the lobby, and no one seemed to care. We waited for over 6 hours, and it felt like we were being completely overlooked. We were not even given our passports back; I later discovered them in my own bag. Thankfully, a representative from the tour agency stepped in and helped us get a room. However, the room we were given was old and dirty, and the baby cot was in very poor condition and unstable. We were extremely tired, having slept for only 40 minutes the entire night. We understand that exhaustion is our own burden to bear, but the hotel staff showed no willingness to assist or accommodate us in any way. The next day, a housekeeper cleaned the room, which made it more acceptable. On a positive note, the location of the hotel is beautiful, and the staff around the grounds and in the restaurant were friendly and professional. The food was also good, and we would like to thank the restaurant team for their great service. However, the ladies at the reception were extremely unprofessional, unfriendly, and unhelpful. We strongly urge hotel management to take this matter seriously, as it significantly affects the experience of paying guests. These staff members are in direct contact with new arrivals, and their behavior reflects poorly on the entire hotel. We kindly request that you provide proper training and instruction to the front desk team, as the current level of service is not acceptable for a hotel of this caliber.

Kevin Coats

Hotel and staff are brilliant . Location central enough but not noisy at night 2min walk to beach . Food always plenty of choice for all tastes . Different pools to cater for kids and adults wanting quiet time . Everything kept very clean with fresh bedding and towels everyday . Only issue was room size and storage space with room we had but didn't detract from overall thoughts on hotel and have booked again for September

Mark Taylor

Don’t just Don’t! If you’re looking to stay here I wouldn’t. Staff are rude and lazy. Everyone is miserable for no reason. We stayed here for one week and it was a hotel from hell. The room was so small and it was smelly. We even had a nest in shower. The bedding had to be changed when we got here as it was all dirty the room door was wide open. No Ac remote or TV remote. The bath room door handle fell off and the light in the bath room didn’t work. The shower didn’t work we did talk to reception about this but they didn’t fix it it was weak at best! The room key card kept not working this happened 3times. We booked all inclusive here but wasn’t able to enjoy the food or drinks. The food was inedible and there drinks were so watered down. We ate out every time after the first day. Richard’s place down the road had amazing food and very good service. The water slides were broken and not working and we kept having power cuts for no reason. This isn’t a hotel I wouldn’t recommend at all. Other than the location it has nothing going for it.

Jeanette Gill

Our room is ok, but small, but we do have a large bathroom. Major downside is there are no drawers or shelves. I enjoy the food. Drinks are OK. There is a quiet pool, but it does get very noisy 😒 BTW, the pools are freezing 🥶 Major downside for me, is the very loud entertainment which goes on till about midnight. There is NO escape from it, so unless you've got good earplugs you've got no chance of a quiet night