Dean MacDonald
Mirage World was an amazing hotel! We upgraded to a deluxe room which are in D Block before our arrival, and I’d definitely recommend doing so. Family members staying at the same time were in C Block in the standard rooms, which could use a bit of updating but were still fine.
The food was typical all-inclusive. well-cooked and with plenty of variety, though it might get repetitive if you dine in every night. Still, you’d never go hungry with so many options available.
Our room was cleaned daily, and the staff were always friendly and helpful. The pools were fantastic, with plenty of sunbeds available during our June stay. However, I imagine it might be more challenging to find a spot during peak season in July and August.
Entertainment was okay, nothing extraordinary, but there was something different every night. We particularly enjoyed the foam party and the dance shows.
A great bonus is the 24/7 on-site shop, which is super convenient. Overall, we had a wonderful stay and would happily recommend this hotel!
Russ
My recent stay at the Mirage Hotel in Turkey provided an exceptional experience. The service was outstanding, with staff demonstrating utmost politeness and attentiveness. The accommodations and pool areas were meticulously maintained, and the atmosphere was enhanced by the respectful conduct of fellow guests. I extend my gratitude to the Mirage team and hope to see them again very soon!
Steven Toms
From management to cleaners this hotel is amazing. Staff very friendly. Highlight of the holiday there was the entertainment staff.
What can I say , from morning to late at night they were there putting a smile on my face. From bingo to darts competitions. Foam party, karaoke to traditional Turkish dancers. Didn't need to leave the hotel.
A big thank you to Selda and the rest of the team.
You made my solo travel holiday a happy one. Look forward to returning very soon.
A big shout out to barstaff waiters and waitresses and everyone there. Brilliant place
Дарья Тесленко
I would like to share our disappointing experience during check-in and interaction with the reception staff.
We arrived as a family (2 adults and a 2.5-year-old child) at your hotel at 9:00 AM, traveling together with Polish tourists (although we are Ukrainian). Unfortunately, we were the last to be checked in at 14:30, while all the Polish guests were accommodated much earlier. Despite our repeated polite requests, no one at the reception reacted or offered help.
Shockingly, our voucher was lying on the reception desk for over an hour, ignored by staff. The final straw came when another bus with new guests arrived and they were immediately given rooms without issue, while we continued waiting. Our child had already fallen asleep in the stroller in the lobby, and no one seemed to care. We waited for over 6 hours, and it felt like we were being completely overlooked.
We were not even given our passports back; I later discovered them in my own bag. Thankfully, a representative from the tour agency stepped in and helped us get a room.
However, the room we were given was old and dirty, and the baby cot was in very poor condition and unstable. We were extremely tired, having slept for only 40 minutes the entire night. We understand that exhaustion is our own burden to bear, but the hotel staff showed no willingness to assist or accommodate us in any way.
The next day, a housekeeper cleaned the room, which made it more acceptable. On a positive note, the location of the hotel is beautiful, and the staff around the grounds and in the restaurant were friendly and professional. The food was also good, and we would like to thank the restaurant team for their great service.
However, the ladies at the reception were extremely unprofessional, unfriendly, and unhelpful. We strongly urge hotel management to take this matter seriously, as it significantly affects the experience of paying guests. These staff members are in direct contact with new arrivals, and their behavior reflects poorly on the entire hotel.
We kindly request that you provide proper training and instruction to the front desk team, as the current level of service is not acceptable for a hotel of this caliber.
Mark Taylor
Don’t just Don’t!
If you’re looking to stay here I wouldn’t. Staff are rude and lazy. Everyone is miserable for no reason.
We stayed here for one week and it was a hotel from hell. The room was so small and it was smelly. We even had a nest in shower.
The bedding had to be changed when we got here as it was all dirty the room door was wide open. No Ac remote or TV remote. The bath room door handle fell off and the light in the bath room didn’t work. The shower didn’t work we did talk to reception about this but they didn’t fix it it was weak at best! The room key card kept not working this happened 3times.
We booked all inclusive here but wasn’t able to enjoy the food or drinks. The food was inedible and there drinks were so watered down. We ate out every time after the first day. Richard’s place down the road had amazing food and very good service.
The water slides were broken and not working and we kept having power cuts for no reason.
This isn’t a hotel I wouldn’t recommend at all. Other than the location it has nothing going for it.