Morris Holmlund
By far the worst hotel I’ve ever been at. Not even close. The service is beyond awful. Trash cans weren’t emptied. We didn’t receive more than 2 rolls of toilet paper for 4 people for 9 nights even after directly requesting more of it. It took them 3 days to deliver 2 more towels so we would have 1 each after requesting more, twice! Now let’s talk about the room. Fridge is broken in 3 different places. The kitchen fan doesn’t work at all. The fridge is incredibly loud. We only received a single room key even though we were 4 people. The walls are paper thin, you can easily hear people simply walking outside the door. The bathroom will smell bad no matter what even with the ventilation on 24 hours day, which also forces you to have the light on and it’s quite loud. Now onto the rest of the resort. The swimming pools are open for a measly 4 hours a day. The beach is nice but they play obscenely loud and repetitive music all day. It is an absolute hassle to buy(!) all-inclusive, they will do absolutely nothing to help you with anything at all. You would think being quite far from the actual city they would be able to offer a bunch of things like restaurants or snack shops but barely any exist. Absolutely no way to get anything but boba tea when at the beach because neither the hotels restaurant or snack shop allows non-all-inclusive to buy anything.
Cheers Mirage Buy for showing us that no matter how low your expectations are, some things deliver even lower.
Hegedüs Klári
The location of the hotel is basically good, the city center is easily accessible for 3-4 dollars. For an additional fee, really spacious and nice rooms can be requested. Unfortunately, that's pretty much where the positives end. The "heated pool" is only in name: there are two, both are children's pools, and they are only opened for 2×2 hours a day. The dining counter is too small for the number of guests, so it is often crowded. The majority of guests are Russian, many are loud and intrusive, the concept of queuing does not really exist. In the evenings, they water the garden with sewage, which causes a strong, unpleasant smell, it feels like you are walking in a sewer. The surroundings of the hotel already show that it is a low category - about 2 star level.
Naz Ayaz
Definitely would not recommend this hotel. I made a terrible mistake booking all inclusive for 21 nights with my toddler! Customer service simply just does not exist in this hotel. The staff are just rude and disrespectful, they will have you standing there whilst chatting away having a laugh. The reception staff don't know very much, asked them for an iron, they have none... asked them for laundry service and told they don't have one! Issues with room on arrival and was told someone will get back to me but nobody did until I enquired again, and again! The food is always cold and bland, same food everyday! The room is full of ants, even the bathroom! Shocking hotel, Definitely won't be booking ever again! Cannot wait for my holiday to end but sadly only 3rd day in a 21 night stay!
Анђела Живановић
the room was quite good, everything worked for us, it has air conditioning that cools extremely well, the terrace is also very nice, we didn't have chairs and as soon as we asked for them we got them, the toilet is also very good, we have no complaints about the room, neat, clean, praise
There is not much interaction for children, in the evening music is played and some people sing, many people gather around the lobby, children dance to the music, but there is nothing else to entertain them.
The path is very beautiful, always clean, lots of plants and flowers, poorly lit at night to the restaurant but that's not a big problem, there are bins, pixles, there's plenty of shade, the whole resort has palm trees, there are 6.7 shops where you can buy souvenirs and clothes and jewelry and perfumes, all praise for the workers in the shops, they are very kind, they know how to make you buy even if you don't want to buy but it's in their blood, be aware of that. It's about 700, 800m from our room to the beach but again I say there's shade so it's not hard.
the food is quite good and we are satisfied. it has a correct selection of chicken, fish, bread, potatoes, rice, pasta and some of their dishes, sweet, cakes, salad, there are many, delicious
The service was excellent, whenever we needed something, we left a note on paper and he always brought it to us that day, always leave at least 1 euro, it will mean something to them, our bed was always made and something made of towels, the toilet was always clean, new towels every day, he brought us water every day, every day when we went to the beach we saw a lot of them cleaning the path and wiping the lobby, the beach is also cleaned, there are a couple of workers who will always help you find a sunbed and the like, the workers are very friendly and kind, we have no complaints.
the beach is very beautiful, the sea is clean, sand, there are also a couple of swimming pools and an aqua park for children.
recommendation for the man who makes cocktails at the very entrance to the beach, and for the people who sell perfumes, souvenirs and jewelry (closer to the restaurant), but they are all wonderful!!!
the overall impression is that we would come back again❤️
Mazen Elwaseif
Well, for how much i paid, it was way way below standards, rooms were so bad, doors broken and hinges rusted, beds itchy and covers spotty, beds squealing and quacky, no water pressure, "garden/pool views" literally means viewing a couple of trees separating our building and the one opposite i.e., you are viewing another resident and our building is literally 10mins walk from the beach/pool/restaurant, the only close facility is the lobby/reception. I understand that in December, the weather is chilly and can get a bit cold, the beach is an open water so you get what you get but three large available pools, none of them are warmed? Got a bad case of fever from just staying in that ice cold water you call it pool. For 40k EGP you would think you are getting something good, not the best indeed but from a claimed 4stars resort on booking.com you would assume you are getting a hotel with a hotel experience not a half star motel!! The restaurant is big but the food was not the greatest, maybe for a tourist it seems different but for an Egyptian it was definitely below below standard, tasteless and unfulfilling. Since we had the all inclusive booking it was just a massive waste of money if we had to go eat somewhere else. Both sleeping and eating functions at the hotel were a mere necessity not an enjoyable experience at all. I can list some more but enough said.
Perhaps the one and only pro or good thing about the Mirage resort is actually the working level individuals you get to meet and hear their stories, apart from that nope, not happening again, ever, at least that is how i experienced it.
My Booking
