Morris Holmlund
By far the worst hotel I’ve ever been at. Not even close. The service is beyond awful. Trash cans weren’t emptied. We didn’t receive more than 2 rolls of toilet paper for 4 people for 9 nights even after directly requesting more of it. It took them 3 days to deliver 2 more towels so we would have 1 each after requesting more, twice! Now let’s talk about the room. Fridge is broken in 3 different places. The kitchen fan doesn’t work at all. The fridge is incredibly loud. We only received a single room key even though we were 4 people. The walls are paper thin, you can easily hear people simply walking outside the door. The bathroom will smell bad no matter what even with the ventilation on 24 hours day, which also forces you to have the light on and it’s quite loud. Now onto the rest of the resort. The swimming pools are open for a measly 4 hours a day. The beach is nice but they play obscenely loud and repetitive music all day. It is an absolute hassle to buy(!) all-inclusive, they will do absolutely nothing to help you with anything at all. You would think being quite far from the actual city they would be able to offer a bunch of things like restaurants or snack shops but barely any exist. Absolutely no way to get anything but boba tea when at the beach because neither the hotels restaurant or snack shop allows non-all-inclusive to buy anything.
Cheers Mirage Buy for showing us that no matter how low your expectations are, some things deliver even lower.
Elena Gorina
We stayed at this hotel for the second time from December 30 to January 13, 2026.
My impressions are mixed, and the hotel has improved in a year or worse.
I wrote to the hotel in advance with a request to provide a room in a certain building, and our request was granted upon check-in. The bracelet is worn immediately upon arrival and is not cut off until you leave the hotel.
Everything was working in the room, there was hot water, two warm blankets. Cleaning is daily, but not very thorough. Two 1.5-liter bottles of water, shampoos, shower gels, and body lotions were placed in the room daily. The pastel linen and towels were changed once in two weeks and then at our request.
On the last day, the room cleaner complained that we didn't tip him enough and asked us to give him a JBL speaker that we had with us. This is the first time I've ever seen someone ask for something like that.
The food at the hotel has improved over the year. The breakfast became more varied, there were more pastries. There was always fish, chicken or beef for lunch and dinner. Delicious desserts, fruits (guava, oranges, tangerines, dates, melon). There were different cocktails in lobi and on the beach.
The beach is a separate song. In the early days, there were not enough towels, and those who got them took care of them like a jewel. Then the people dispersed a bit and towels stopped being in short supply. Then a separate quest was to find a sunbed first, since half of the sun beds are broken, then the same quest to find a mattress, since again half of the mattresses are sagged and torn.
The worst team I've ever seen, especially the blonde Veronica, who first says she's Italian, then she says she's Portuguese. Absolutely does not know how to communicate with hotel guests, behaves boorishly. I've never seen anything like it. Once I even had to complain about her at the reception, then the chief of animators of Rome came up to apologize, apparently for show, but this did not reduce the rudeness from the animation team. Half of the people simply did not know where the evening animation was taking place, as no one gave information to anyone. Boring and uninteresting shows, in the Miss hotel contest, you had to crow and pretend like you were laying an egg, what is that? The prize is a trip to the disco with the animators. For many, this is not relevant at all. Once we went to a club with them for $ 10, so we weren't allowed to move around the club, they grabbed our hands so that we wouldn't leave them anywhere and forced us to dance with them in a circle like in a kids' club. And it's all for our own money. And this Veronica was yelling at us that we should listen to her. I am 45 years old, my friend is 50 years old. This is complete rudeness. After complaining about them at the hotel reception, in order to somehow justify their behavior, they also accused us of dancing as if we were offering ourselves to men. On the way from the club to the hotel, the head of the animators, Rima, became ill, she was sick, we thought we would not get to the hotel. Actually, what kind of boss is the same as the team. The animators themselves, Veronica and Habiba, talked only with local Arabs on the beach. They were not interested in ordinary tourists. We didn't go anywhere else with them. After that, they ignored us and did not approach us again until the end of our vacation. I kindly ask the hotel administration to pay attention to this behavior.
The whole impression of the hotel was ruined by this team. I'm not going to this hotel anymore.
Naz Ayaz
Definitely would not recommend this hotel. I made a terrible mistake booking all inclusive for 21 nights with my toddler! Customer service simply just does not exist in this hotel. The staff are just rude and disrespectful, they will have you standing there whilst chatting away having a laugh. The reception staff don't know very much, asked them for an iron, they have none... asked them for laundry service and told they don't have one! Issues with room on arrival and was told someone will get back to me but nobody did until I enquired again, and again! The food is always cold and bland, same food everyday! The room is full of ants, even the bathroom! Shocking hotel, Definitely won't be booking ever again! Cannot wait for my holiday to end but sadly only 3rd day in a 21 night stay!
Hegedüs Klári
The location of the hotel is basically good, the city center is easily accessible for 3-4 dollars. For an additional fee, really spacious and nice rooms can be requested. Unfortunately, that's pretty much where the positives end. The "heated pool" is only in name: there are two, both are children's pools, and they are only opened for 2×2 hours a day. The dining counter is too small for the number of guests, so it is often crowded. The majority of guests are Russian, many are loud and intrusive, the concept of queuing does not really exist. In the evenings, they water the garden with sewage, which causes a strong, unpleasant smell, it feels like you are walking in a sewer. The surroundings of the hotel already show that it is a low category - about 2 star level.
Hassan Wahby
I stayed for one night only (from 8/12 to 9/12), and unfortunately the cleanliness was very poor.
The bed sheets and blankets had visible stains, and the bathroom was not clean or hygienic at all.
Even for a single night, this level of room service and housekeeping is unacceptable.
I would not recommend this place unless cleanliness standards are improved.
My Booking
