Dragana Bjedov
Absolutely terrible do not book here. The place is a disaster please don't spend your money here you will regret it. We cancelled our booking after one night as they weren't willing to refund us and wanted to charge the night regardless of the fact we just arrived left our bags and went to ask for our money back. We didn't eat the food is awful. There is a sewage smell in the gardens. The bidet in toilet doesn't work, the phone doesn't work, no kettle in the room. No safe box. No hot water to shower. Feels like a place out of nightmares - even the staff and guests are odd. The animation team were sleeping during the "show" which was a few club dances, no communication with the guests honestly disaster after disaster. Bedding had stains on it and the heated aqua park is not heated. I'd rather not go on a holiday than go here. Boring place and awful atmosphere
rgp119 rgp119
Second day here and we already want to leave this hotel...at 07:30 they started cutting the grass..
You can hear your neighbors true the walls ...like the hotel is made of cartoon..
Let's start from the beginning:
- room - we arrived a little bit earlier and we were waiting for the room to be cleaned. We booked one large bed and they gave us two separate bets by telling us that they are super comfortable, but when you lay down like you are in a pool ... And in the morning you have a headache caused by uncomfortable pillows
- bathroom - when you sit on the toilet shi is moving and you have the feeling that you will fall down. There is no hot water neither in the morning or night.
- beach- the view is good , but the water is muddy and oily on the top. There are couple of coral reefs but you are not able to see them due to the dirty water. That's why we preferred to stay and use the swimming pool (in the bus they told us that we can use the swimming pool until 18:00 p.m but at 17:00 one guy came and asked us to leave the pool ...)
-garden-smelling of something bad all the time, there are some insects which are biting you all the time evern you use a spray and they were sptayng at night
-restaurant - the food was not tasty, only the chicken was so and so okay
The fish was fried in very old oil.
In general we made a nisstake and we didn't check the reviews here before booking this hotel.
Not recommended at all!
Andrius M
It is a disaster in all areas. Go there if you want to ruin your holidays. most disgraceful experience in my life. And please don't read the reviews on tripadvisor, as they were written by paid reviewers and bots.
1. Unpleasant and rude staff, especially in the reception. You cannot get any exact information there, only notes to come later, to check somewhere else. They even didn't bother to print out transfer timetable for check-out, it was provided with scandal and it came out times were provided by the organizers, but they didn't bother to print it. Everywhere you go - it seems like you are the the peasant and you asking something from the boss..
2.Most disappointing and routine food ever. The food was stinky, poor, disgusting. you had to eat stinky liver, stinky fish, and ugly boiled beef. Pasta was watery, glue'ish, like boiled two times. always. Cold potatoes, disgusting salads, was a real fail. Everyday - cooked and grilled for two minutes chicken backs with some meat appearance, and old beef dry smelly burgers. Even the memory of that place "food" make me puke :( Ice cream is made from chemical substance, like Juppi or Zuko, so you cannot eat it..
3.Cocktails made from stinky local alcohol with addition of chemical liquids of "fruit" tastes, no juices, no berries, nothing. Beer poured into plastic glasses, 150ml at once only.
4."Resort" full of russians, with their poor mentality, so drinking, loud speeches, arguing, sometimes conflicting was a daily routine.
5.The grass is irrigated with sewer (!!!!) water, so terrible fecal stink is everywhere during the night, so you cannot sleep with open window.
6.rooms are worn-out, air condition torn and making huge noise, so you cannot sleep with AC on.
7. Sunbeds are worn-out, even there are not enough of them.
If it would be possible - i would give minus 5 stars for that experience!!!
Ashraf Lampert
For the price of the hotel it’s in a good standard , the sea is wonderful, pools is clean, problem is the food and drinks it’s lower quality than I accepted
Amy Briscoe
Long winded review:
Excellent points:
-The staff are amazing, they are very talkative and love having a conversation with you. We made a very close bond to the animation team, who were lovely and spoke to us every day without fail.
-Outside the hotel, nice shops and pharmacy, they have good English and help with any worries.
Ok points:
-3 different pools to use, only 1 pool could do with a bit more cleaning, but it looked more like oils/creams in the corner of the pool, which understandably may not be helped during the day with people in and out of them. All the pools: beach has a shower and toilets close to them.
-Showers and toilets get cleaned regularly, i put this in the Ok point as they take 30-45 minutes to clean and will not let you in the toilets at this time.
Needs improvement:
-The mini bar advertised in your room, is not a mini bar, you get 1/2 bottles of water.
-Management do not care about what’s happens to you- we went as a group of 8, 4 of our towels got stolen when we went for lunch and after 2 hours of my own time, looking at CCTV and being with the manager, he told us that stealing was not accepted in the hotel, but then tried to get us to pay, even though we had evidence they had been stolen!
-Sewage smell around the hotel regularly.
-Food is very basic and every meal revolves around chicken and rice, 7/8 of our party refused to eat in the restaurant.
-In the restaurant no body understands the meaning of queuing and people will cut in front of you and the staff will serve them, meaning you could be waiting 10 minutes for something and a family will cut in front of you, get served and you have to wait again.
-The showers had no hot water in, one of party complained about this 6 times to reception for our 2 week stay and they made a joke saying ‘why do you want a hot shower when it’s hot outside anyway’… this was never sorted out.
-Another party had a problem with their Aircon and it was leaking water, when reception was made aware, one said they would move them to another room and another staff member said no, they had to argue amongst themselves about it… then our party member said no, they want another room due to it being dangerous to heath and one of these members had asthma and it could really make them poorly, it took them 2 hours to give them another room key.
-My room was not cleaned for 4 days, we had to ask reception for our room to be cleaned, when everyone else’s rooms was being cleaned every day.
-Now please read this carefully, we do not blame the hotel or staff for this situation but we do blame them for allowing this guest to stay:
A Russian guy moved one of our party’s sun bed and put his own bed in his place, in the shade, when one our party’s asked him to move politely, he got into their face screaming, and a CHILD got in the way, he slapped their arm, and then also pushed the CHILD into a table, which made him bleed. The animation team were amazing and stayed with the children, the staff tried to calm the situation down and asked the man to move, but another member of our party stood up and tried to ask him to move, which this man then pushed his sunbed into this party members shins! This party member then asked for police but they refused and moved this man down the beach with his bed and told our party to have a nice stay and that was it… later that night, this same man started an argument/ fight with another family. We saw the whole thing but staff didn’t get involved (neither did we, as the argument was with another Russian family and we didn’t understand what was said/ going on).
-When checking out, we never got a curiosity room, we had to shower on the beach and change in the toilets.
TOP TIPS:
-Never drink the water, always have bottled water or water at any bar.
-Always barter your prices, everything is about money.
-Get your towels and sun beds early, by 7:30am-8am,spaces were taken… Please be aware that a towel does not reserve your bed, we watched plenty of people taking beds throughout the day! Lifeguards/ attendants also take them for a tip.
My Booking
