Las Arenas

Agata Kajewska

Really good medium size hotel right next to the beach and marina. This place is beautifully designed and decorated, especially the cocktail bar downstairs is a superb place to chill. Kind and helpful staff, good restaurant with plenty of vegetarian options. Sea view room with balcony wasn't maybe the biggest, but the view was worth every penny. The roof pools are very small but without crowds at this time of the year it was nice to chill there. Great panoramic view from the roof deck. Great location also.

C B

I would feel quite indifferent about recommending Las Arenas. It is quite unlikely I would stay at this hotel again for a number of reasons though the main one being the Restaurant Manager who completely ruined the start of our holiday, a holiday that we have work hard to afford and for what we had waited a long time to share with family for a very special occasion. Whilst the hotel was clean and modern with a good breakfast, the evening meal selection was poor for vegetarian choice and the allergen advice was particularly very poor and quite concerning. Just one example being that there were peanuts mixed in with rice, this was a major concern for us because such a high risk allergen was not well advertised when we had a anaphylaxis risk with one member in our party, indeed what was the purpose of peanuts in plain rice?! The Restaurant Manager (Nicholas) ruined the first morning of my holiday and it took a good few days for me to move on from this experience. I emailed the hotel twice to inform them of my complaint though I received no response, I also tried to inform Reception though I found the moderate level of spoken English to make this somewhat difficult to achieve efficiently. The hotel felt considerably almost regimented, breakfast finished at 10.30am and there was no running over time, on our first morning we were actually shouted at by the Restaurant Manager when we were finishing off breakfast at 10.35am, this was simply unacceptable. Normally you can leave the restaurant and take a coffee, but not in the Las Arenas. The first breakfast in the hotel very much marred my whole experience and ruined the start of my 50th birthday celebration and our wedding anniversary, this being the last holiday we are likely to have as a family and a holiday that was very much needed following a very serious illness, The room we had was large, clean and relatively comfortable yet the shower ran hot and cold and the frosted glass between the bathroom and bedroom was made for a less than modest shower/toilet experience. There was a considerable draft coming through the patio door. I was woken up very early every day because of the poor quality of the patio door, the noise below our room was unexpected. It became obvious we were above the hotel kitchen hence every morning I was woken early due to delivery vehicles, people shouting/speaking excessively loudly and the alarm from the bin lorries, plus the dog barking and people shouting in the residential accommodation opposite the hotel. In respect to the poor quality patio door, it would have been very easy to have been locked out on the patio and indeed, this did happen to one of the Domestic Assistants of whom we had to help when she became locked out on a neighbouring balcony one morning when the door clicked locked very easily on closing. There were a number of excessive charges such as 40 euros for safe deposit hire (non refundable) and the double sun loungers on the roof terrace were between 40 and 90 euros to hire (though I believe you also received a sandwich and drink within this price). Whilst the hotel was fairly well located, very clean and the majority of the staff were hard working and pleasant, I would not consider this a 4 star hotel nor would I probably stay here again, there were other local hotels of which we have stayed in Can Pastilla and had a much better holiday experience.

Klaudia Horváth

We stayed at the hotel for 7 days. We have been to several hotels in Mallorca before, and fortunately, we got a room without through traffic in front of it, so it was very quiet. The view from the room was also great. On the first day, the shower head had to be replaced, which was resolved quickly. Cleaning was fine, and the staff were extremely kind. Breakfast was average – a typical island breakfast. What really bothered me was the level of sweetness of the fruit juices; they were almost undrinkable for me. Regarding dinner, the selection of hot dishes could be larger. During meals, it was extremely disturbing that the staff placed dirty plates on a cart next to the guests and often left them there. The hotel does not have its own parking; it is only possible to park in the surrounding streets.

Sean

Lovely hotel which is located in Can Pastilla. You can easily travel to Palma, FAN shopping centre using the nearby bus stop. Rooftop pool is great for all day sun. Ground floor pool gets sun from around 1pm. Breakfast buffet was lovely but seemed to be very German orientated. The lifts are very slow however, so be prepared to wait some time to get up to your room.

Maria Voina

This is not a 4-star hotel, at most a 3-star. The location is nice, right by the port, and the staff is friendly, but the rooms are very small and not very clean (we even had the sink inside the room, which was quite strange), and the daily cleaning was not done properly, just superficially, the towels were often stained and smelled bad. The hallway was always dirty. Breakfast and dinner were varied but not tasty at all. They seemed to be made with cheap ingredients and in a hurry. Overall, it is not terrible, but I don’t think it deserves 4 stars.