jacqui crerar
Stayed at this hotel recently, March 2024 and really cannot fault it, the rooms are a bit small but only used for sleeping so not a problem. The staff were all amazing, from the cleaning staff, dining staff, bar staff and entertainment staff (I am missing Alex's lovely smile!) all done a great job of looking after guests. The hotel was spotless at all times. The food was good with plenty of choice although some guests were complaining about the food I personally thought there was a good choice and I enjoyed anything I ate, I think sometimes people forget that they are not in Britain and therefore the food is not going to be the same! All in all I had a great stay and would certainly return, thank you again to everyone at Sol Palmanova 😍
Robert Skowronek
Nice hotel with a lovely and friendly staff, however the food variety is quite poor as the same food repeats almost every day which can get very boring. The breakfast is alright, but I found myself not excited about lunch and dinner as I knew what to expect.
To conclude, it was a decent value for money, but there is definitely a room for an improvement for a 4* hotel.
Richard G
We complained to reception with reference to the poor food labelling in the restaurant. Some food, is obvious as to what it is, chips are chips, a fried egg etc.
But to have vegetable rice with meat in, omelette with bacon, handmade pizza with a vegetarian logo that had ham inside was unacceptable. My partner is a vegetarian, not by choice but because he has IBS. So understandably, he done his best to avoid certain foods that contained certain things.
Having stayed for a total of 4 nights, as a birthday getaway for him, the whole trip was let down by something the general manager (who we managed to see on day 3) said, I can't do much about the past, so enjoy some premium drinks and stay in your room till you need to check out. We were told that nothing else could be done as "booking.com" have your money, not us. We complained to booking.com and we're still denied.
With my partner having IBS, having stomach trouble and staying in the room for most of day 3 and day 4, having alcohol was the last thing on his mind.
With the general manager herself being a vegetarian, I would have expected something more constructive and considerate. But we were brushed aside like we didn't matter.
Check the pictures reference the food. Absolutely appalling. Thanks for making a mockery of myself and my partner, and also my Nan who's first holiday since her daughter died in November.
UPDATE:
Clearly by the reply, there is no sincerity, no urgency and a complete careless lack of attention given to the points raised. Just a generic reply.
David Vincent
1st time staying at this resort got to say we had a good 10 day stay. My wife not to keen on the chose of food but there was a good selection for all taste. The bed was a bit dated and the mattress was a bit hard but conformal. The staff are great and the service was top rated any problems was sorted out within an hour. Our grandson loved the kids club the staff was so good with the kids he loved it.
Paul Mc
Great food and variety. Friendly staff. Clean room, with daily housekeeping. Book a pool view room above 4th floor for superb view of the bay and surroundings.
If you miss breakfast cos you party too hard most nights, (cough) there's a great snack bar with burgers and assorted tasty snacks. Karaoke nights are good fun. 🦻🥁🥁
Most impressive hotel.
My Booking
