Whitney F
Amazing hotel with beautiful rooms and a very welcoming atmosphere. The staff are incredibly friendly and helpful.
A special big thank you to Fayrouz from Club Jumbo ,she was fantastic! She entertained and looked after my child so well, which made our stay even more enjoyable and relaxing.
There was a great variety of food, and everything was delicious. Many thanks as well to Abdel and Cherik from the canteen staff , they were very polite, helpful, and always smiling. They were especially kind and supportive with the kids.
Thank you to the representative Zack from love holiday, he gave us a lot of advice and recommandation.
We truly felt well taken care of and will definitely recommend this hotel!
Alec Down
Overall a poor experience. It’s so far from a shop. This place is a food desert. The staff are hit or miss, sometimes friendly and sometimes just extremely rude. The pool is under construction, the slides are only on sometimes. The food is, frankly, just bad. They claim to be all inclusive, but you can’t get food or ice cream or anything outside of set meal times. We’ve made several requests for pillows, towels, and toilet paper and are yet to get them. The bar staff are understaffed, there’s no babysitting service as advertised, the “kids club” is just a room for kids to do colouring, and the pool is not heated making it unusable on our December vacation. The free shuttle to town never has enough space. Did I mention the food is awful? It’s the same, mass produced, over cooked and under seasoned crap every day. Meat is often undercooked. The beds are hard. The WiFi sucks. Half the pool is under construction. The slides are only on part of the day. The restaurant is only one visit per stay. The bar closes at 11pm, which is far too early, especially when there’s nothing else around here to go to. Our pool view room we paid for is just a tree. Outside the hotel is just slums and construction.
Paulina Stessel-Zuk
Nothing more then it's ok. The staff is very nice and friendly but the rest it's a bit disappointing to be honest. Food is less then average, the choice is not bad, but it lacks a flavour and the stews need more cooking time.
We got a room with a broken garden doors, it didn't lock at all. The staff was trying to persuade me that's ok to have the room opened as they have cameras, and I I can use safe for valuables- guess what? The safe was broken as well. Locks couldn't be fixed so we got a new room but the next day.
On the positive side the pools are very good! Kids love it. Lots of sunbeds available, just better take your pool towel as they're running out of them before midday.
If you're planning sightseeing bare in mind that's far from the central town, but the hotel offers free shuttle bus. Book as early as you can as the seats are limited.
Samantha Anderson
We stayed at the Labranda last week for a 5-night stay, and overall, it was a very pleasant experience. The building itself is beautiful and well-maintained, and the staff were all friendly and welcoming.
The hotel is located a bit far from the main hotspots of Marrakech, but I recommend booking taxis directly through the hotel — they’re reliable and convenient. There’s also a local mall about a 5-minute drive away, and taxi drivers are happy to wait or return at a confirmed time. I would suggest going to the Medina Market whilst there, there was a lovely Kaftan shop that sold dresses along with soveniers. Mohammed was great. Very reasonably priced.
The on-site shop is quite limited and doesn’t stock many essentials, so don’t rely on it for snacks or drinks. We arrived late in the evening and had to order through the Glovo app, which took about an hour as there was nothing available to purchase after 10 PM.
We booked the all-inclusive option, which was buffet-style. The food selection was fair, though often served lukewarm — however, there is a microwave available if needed.
The atmosphere felt very safe, and both staff and guests were friendly. While most people spoke French, communication was still easy. The spa was a highlight — fantastic service and very reasonably priced.
The hotel has two main pools and one adult-only pool, all clean and well-kept. Although the pools are freezing. Security at the gates was also reassuring.
The only downside was that reception wasn’t always consistent — sometimes requests weren’t followed up. Still, it’s a comfortable and good-value hotel overall.
Mnaz
Resort is nice, very clean. Has aqua Parc for kids to enjoy and main pool but also has a quieter pool for adults only. Food selection is good and different everyday. Has gym, and other activities you can do on site. Rooms were spacious.
Only down side for us personally was that our room was facing the main pool and they have very loud music on until 11am which was really annoying when you've had a long day and want to get an early night, so if you do book I would suggest requesting a room on the other side if uou want quieter evenings. The only other downside is that the resort is out the way, so if you did want to visit the town etc, they do have there own shuttle bus but you need to book seats in advance, as they get booked up or if there were specific places you wanted to visit book these via get your guide as its cheaper then booking through the resort and you have a driver to come pick you up from hotel and drop you back off again.