Jenna Matthews
Brilliant holiday, the building itself is dated and some aspects need replacing and/or upgrading, but overall clean and spacious and had everything. The food was very good. Plenty of it and lots of choice. Different choices most nights. Catered well for children. Quiet location, a good 15min walk into the shops/bars/waterpark. Staff were amazing, front of house, bar staff and entertainment and children’s club staff were always helpful and friendly,
Martina Gill
Staff really friendly. Paul on reception was really helpful all week. Kids club and the entertainment was brilliant and got everyone involved. We had an issue with noise in the room above us and they got us moved quickly. Food was ok, not much selection, could be improved with better labelling. Location is good, a 5 min taxi ride to main shops/beach. A change machine in the arcade would help being so far from the shop. The hotel was actively making improvements throughout the week. Overall enjoyed our stay.
Julia Klica
very nice workers always happy to help and very good in english, good communication and rooms cleaned every other day which is very nice, location could be better organised with busses and transport to get to town however electric scooters are near by and can be helpful although the walk is not far, food was good similar but main meal different everyday. would recommend for families.
Juan and Gonzalo stood out as they were very kind and happy to help, had nice chats in both Spanish and english, pool is a bit cold but manageable, many to choose from, slides and jacuzzi are a nice addition.
The entertainment throughout the day was minimal however the evening shows were a bit better, some days have got good shows and activities others not as much.
Lucy Bee
Lovely, clean, friendly hotel. Choice of pools. Spa. Games room. Kids park for little kids. Good fresh tasty food, buffet style, can get a little repetitive if you're here for a week but they also have an Italian restaurant on site that you can book for one night of your stay. My son and I stayed in a lovely spacious 1 bedroom apartment. At some points of the day there was no sun on the balcony but it was sunny on balcony outside the front door so I sunbathed there. Don't expect perfection, the room and venue has some very minor flaws but it wouldn't stop me from recommending or returning! Family friendly, mixture of couples, groups, older people and families with kids. My son has a disability and all staff and even guests made him feel very welcomed and included. Overall it's a quiet & peaceful resort, with entertainment for an hour or 2 in the night time. Located opposite sand dunes and within walking distance (10/15 minutes) to supermarket and town. The hotel is picturesque, based in a beautiful setting, with beautiful views of neighbouring islands. The staff were amazing - shout out to Ramses who made our stay extra special. We look forward to returning!
Marie Brookbanks
We've just come back from a family holiday with a 13 month old and an eight year old. We loved the resort. The pools (yes cool but you get used to it) and food were great. A lovely walk to the beaches and town. Don't listen the negative reviews. Our room was slightly dated but very clean. They are in the process of refurbishing and I'd say it will be a four star hotel at some point. All the staff are so hard working but a special thank you to Gonzalo who helped us when we ran out of milk for the baby and gave us a pleasurable experience in the Italian a la carte and the very helpful Paul on reception.