Jacques Tremblay
Absolute beauty! The food & drinks were fantastic, and the views stunning. It was really cool how family and kid friendly this place is. The staff was great, and the kids club had a really cool Easter activity for the little ones.
Edgars Gribusts
I really hope this will help some to get a glimpse of what Kempinski in Spain is.
We were traveling – me, my wife, 1,7-year-old kid and babysitter (senior lady).
1. We booked transfer from airport through our travel agent and there was some sort of misunderstanding (as he said) between him and them. Because of that transfer was not available I had to look for a a large taxi bus which fortunately was available through Bolt app. Inconvenience because we had 5-hour flight with the sleepless child. Lets not consider this situation into account because it could be fault of travel agent.
2. when we arrived to the hotel after total 8 hours of travel, we had to fill in all forms by hand standing there with child in hands. Tell me why it is so hard to fill in forms from your side and just give it to me to sign. Or imagine that. You just give me the keys without forms and give them to fill them in the morning. Hotel was paid in advance. No welcome drink was offered. Maybe we looked like we do not need that. Yet somehow forms is exactly what we need to waste our time on.
3. Rooms. Were fine. Somehow regular room and Mediterranean room (that cost more) are right side by side. With regular room having the same (slightly different angle) view. Where is the difference.
4. Quality of the rooms. It was clean and fine. But, only thing that gave away that time already has passed was bathtub. It had like 5 dents in the material probably from showerhead being dropped regularly. I was thinking ok we pay 600-700 eur per night. You could spend 1000 for a new bath but no you have to squeeze out every EUR out of that dead bathtub.
5. Outdoor pools, facilities, lawn etc. Everything was very clean and pleasant. Life guards, fresh towels, pool service everything was great. It was not crowded at all. Big Plus.
6. restaurant/employee issue. We have a small child and we have very simple schedule when to eat and sleep. I go to the restaurant that is working right after when breakfast restaurant is closing and ask them to prepare vegetable soup (that is on their kids menu). I ask it to be delivered at 12.00 to the room as a room service option. They say ok no problem. Its 12.25 I go to the Spiler beach club and ask where is the soup. They say I don’t know because our kitchen will start working only in few minutes. Why then you tell me that soup can be delivered at 12.00. Just tell me you cant. They said no no its fine our Baltazar restaurant kitchen should have prepared it. I go there. They are aware that there is order for soup for room service for a child. But they are telling me that we will deliver it soon. I said I am going to wait it here. The cook (lady) took a bag of ready made soup which she has not even started to prepare and was SO unhappy that someone came and watched how she is late with that soup for 45 minutes.
7. Language. 70% of staff knew English on very deaccent level yet 30 (maybe less) % were only on basic level. It is like you have to simplify every word just for them to understand it. Maybe its just regional thing. I don’t know.
8. Same people are working in all of those restaurants and bars on the facilities and yet somehow all of them make drinks different. You don’t have a dish/ drink ingredient calculation? No recipe? 7 times I ordered ice tea and 7 times it was made differently.
9. last day when I just wanted to have a drink at the bar they could not fine POS terminal for me to pay with the card for 50 minutes when there were 5 people in the restaurant actively looking. Ok if you cant find it… just put in on the house and let me go. Or tell me that it will be charged on my room. Why it is so complicated?
10. I asked reception about the dedicated places around beach club. If those are available for guests of the hotel. He… did.. not… now that. Receptionist does not know if… whatever. I got tired writing this.
11. 24/7 room cleaning. Liked it very much.
12. kids room for games was really nice.
13. warm pool in SPA was good for kids as well.
14. SPA service 5/5 stars.
Jan Welter
Went there for dinner yesterday. The chefs simply can't cook. Back to the elementary chefs school please. Bad taste and if possible even worse presentation. NOT worthy a five star hotel.
Vanessza Balogh
We only went to the hotel for dinner, unfortunately it left something to be desired.
You can simply say that they can't cook, the seasoning of the fish soup was terrible, as was the seafood spaghetti, the seasoning of which was similar to the fish soup. Tasteless food, they don't use garlic or parsley, which would be basic. The fried baby squid was the only thing they prepared well. It would have been difficult to spoil that. This kind of cuisine doesn't suit a place like this. The breakfast is supposedly very delicious.
1976rubina
Love this place, been staying there multiple times. Definitely its a good value. Location is great , i love to take my morning walks ro estepona. Free valet parking adding more stars)
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