JR CRISTAL
I've been coming to this hotel for several years and stayed there about a month ago. As usual, I found the team fantastic. Everyone is top-notch in serving the guests, from housekeeping to reception and the restaurant.
I especially want to thank Vélica at reception for her professionalism and kindness, as well as José in the restaurant, always smiling and always ready to make us laugh. Thank you to the whole team.
Every time I come to your hotel, it's a celebration. I feel right at home. See you very soon!
Jean
Jana Cavojska
I love how well everything is organized.
It makes a vacation really stress-free when there's someone who immediately parks your car for you, or when you don't have to worry that they might not clean your room for 3-4 days in a row because you've missed the narrow window during which this is done.
In this hotel, no matter when we left the room, the cleaning was done that day, every time.
One can take their breakfast and eat it at the pool, there are no restrictions around this.
During dinner, every table is well lit, and the staff remembers your choices of drinks, and preference for condiments, from the days before.
The food, of course, is absolutely delicious!
Some of you might read this and think that this is as it should be, but it hasn't been in other hotels, in my experience.
Overall, they really put a lot of thought into making one's stay as pleasant as possible.
Leo Lyon
Great location and super friendly staff! They went above and beyond to help me set up a surprise for my girlfriend’s birthday — the room decoration was absolutely beautiful and made the day feel really special. Breakfast is nice with plenty of choice, and the restaurant’s dinner is delicious. We truly appreciated all the effort from the team. Highly recommend Guadalpin Banús — we had an amazing stay!
Georgia Guest
The hotel is currently in a very poor state, with large areas taped off and closed, giving the whole place an unappealing and run-down feel. For a supposed 5*, you would expect the service and amenities to compensate for it, but instead almost everything that would normally be complimentary in a 4* is charged extra – water, ice, even basic tea bags in the room which were never restocked.
Breakfast was particularly disappointing: it’s served in a temporary setup inside a tired sports bar, with a very limited and low-quality offering – honestly worse than budget chains. I’ve stayed in other 5s in Marbella/Banus that felt more like 4, but this one makes those look closer to 6*.
The rooms are extremely basic. While they provide Rituals toiletries, the bottles appear to be refilled (which raises concerns for allergies and hygiene), and the wall holder actually snapped in half when I tried to use it. The shower screen didn’t move, meaning water went everywhere, and the room itself smelled of dust and must. I also found hairs in the bed, which is unacceptable in any hotel, let alone one claiming 5*.
I requested an upgrade but was told the hotel was full, despite it being strangely quiet with large areas closed – and I overheard several other guests also asking for the same.
Hair dryer blew out air for 5 seconds then broke - everything is just falling apart.
The only positives are the location, which is walking distance along the beach into Puerto Banus, and the fact that if you manage to get a very cheap deal it might feel just about acceptable. However, for anyone paying full price (over £800 a week), I would be incredibly disappointed. As it stands, it feels like a hotel that’s either about to close down or mid-refurbishment, but haven’t seen any work going on. Hotels like Alanda we stayed at earlier this year and they were apologetic for some construction going on but have seen now there’s significant improvements that were being made. They also upgraded us.
People rating the hotel 5*s - in my opinion, must have paid a low amount and have not actually experienced a true 5* - I would say if re-rated the hotel would comfortably claim a 3*.
Nathan
My (brand-new!) wife and I came here for our honeymoon. While everything here truly is perfect, the caveat is that this only applies to what is open. The rooms (suites, especially), pool and facilities are marvelous and high-end in every way. The location is stunning. The food is amazing, too. However, the multitude of restaurants and even the changing rooms and first-floor bathrooms were not open due to some conflict with the local government. This review would be five stars if these facilities had been open, and I’m sure they will reopen soon. My wife and I will be returning!
My Booking
